A Major U.S. Wireless Provider
Sales and Customer Service Positions
With more than $67 billion in annual revenues, this leading provider of wireless telecommunications services employs over 200,000 people. One of the largest long-distance carriers for U.S. consumers, with 13.2 million long-distance lines, the company is also the largest directory publisher in the world. Their global presence extends throughout America, Europe, Asia and the Pacific.
challenges
- Long hiring process and cycle time for candidates
- Fragmented and decentralized process for recruitment advertising
- Limited ability to collect and analyze data on the recruitment process
- High disqualification rate at face-to-face interview and testing sessions
solutions
- Provided easy access for candidates via Click or Call qualified candidates were immediately scheduled for interviews and testing sessions
- Established a consistent employment message and centralized the function for paid and unpaid recruitment advertising
- Collected dozens of data points on each and every candidate and provided detailed analysis of the recruitment process
- Developed a comprehensive screening tool to identify skill and job fit match through in-depth analysis of the job requirements and proficiency testing
results
- Reduced the average hiring cycle time from 24+ days to 6.5 days
- Reduced paid recruitment advertising by 50% and eliminated the need for field offices to place media
- Completed data analysis identifying key reasons for long cycle time, high disqualification rates at face-to-face sessions and high yield sources for qualified candidates
- Increased the pass rate at face-to-face interview and testing session by 45%
- Reduced interview and testing costs by 50%, yielding 3,000 hires in four months
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