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STAFFING EXPERT DENISE FOY TO SPEAK AT ICCM 2005
- Expert on finding, hiring and keeping agents offers perspective to call center industry
Chicago, IL - September 15, 2005 - PeopleScout, the leading provider of outsourced candidate screening and processing solutions, announced that President Denise Foy will speak at the International Call Center Management (ICCM) Conference & Exhibition, being held from September 25 to 28 in Las Vegas. Foy will speak on identifying, hiring and keeping agents on Tuesday, September 27, at 2:35 p.m. and will be available for discussions before and after her talk.
"I am excited to be part of ICCM and look forward to sharing my research and views on how to find, hire and keep great agents," said Foy. "Staffing is a major concern and expense for every call center. For this mission critical initiative, it's important to have effective strategies and flawless execution."
Denise Foy joined PeopleScout, a national provider of candidate processing services for some of America's largest call centers, as president when the company was formed in 1992. In this role, she oversees the operations of a 250-plus-seat call center that specializes in screening and processing call center candidates. PeopleScout has helped some of America's largest employers make more than 75,000 hires so far this year. Prior to joining PeopleScout, Foy launched and served as the CEO for Original Research, a call center company providing satisfaction survey services. Foy has more than 20 years of experience in operational management at the executive level and has focused her career on developing strategies for employee acquisition and retention.
ICCM is a premier contact center and customer management event for education and networking, produced by Questex Media Group. More than 3,500 people are expected to attend the annual show, being held at The Bellagio Hotel in Las Vegas.
About PeopleScout
PeopleScout is a leading provider of recruitment process outsourcing (RPO) services aimed at helping companies with their exempt and non-exempt hiring needs. The firm's suite of services includes RPO, employment branding, on-boarding, and employee retention. Annually, PeopleScout facilitates over 187,000 hires via RPO engagements. Industries served include airline, financial services, telecommunications, retail, utilities, pharmaceutical, and transportation. PeopleScout's clients include some of the more recognizable names in the Fortune 500 list of companies. PeopleScout was recently ranked as a Top RPO Provider in HRO Today Magazine's Baker's Dozen - its fourth consecutive appearance on the closely watched list of industry-leading RPO providers - as well as being named #1 in deal size. The firm also has been recognized as the #1 RPO Provider by The Black Book of Outsourcing on their "Top Ten HRO: Recruitment Process Outsourcing/RPO" list. For more information, please visit www.peoplescout.com or call 800-966-4803.