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My Mother’s Famous Words: “It’s not what you are saying, it’s how you say it.”

My mother has always been right, about everything. I look back and laugh, as I now see that my Mom gave me the answers to most of life’s lessons – to be applied at so many stages of life – at an early age. I can still hear her when I was a child, correcting me on grammar when I spoke, and as a teen telling me my tone of voice/how I phrased things impacts how the recipient receives the message. Now the HBR is validating her same words of wisdom.How we communicate can be more important to…

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