HRO Today quoted PeopleScout Global Leader of Innovation and Support, Allison Brigden, in its recent article, To Bot or Not To Bot? The article explores the use of chatbots throughout the recruiting process.
“Candidates prefer an experience that has the right mix of technology and real human interaction with a recruiter. While a chatbot can automate some of the hiring processes, recruiters need to continue to play a major role in engaging with candidates, especially through stages like the offer management process,” Brigden said to HRO Today.
PeopleScout’s proprietary talent technology, AffinixTM also uses chatbot technology to streamline the candidate engagement and sourcing process. Embedded within PeopleScout’s talent solutions, Affinix delivers speed and scalability while leveraging artificial intelligence, recruitment marketing, machine learning, predictive analytics and other emerging technologies with one-point ATS and VMS integration and single sign-on.
“People have grown more comfortable communicating with chatbots, virtual assistants, and other types of AI-enabled technology,” Bridgen said. “In fact, many people prefer talking to chatbots in certain situations. As these technologies become more popular, it also drives the increased use of chatbots in talent acquisition.”
Here’s an excerpt from the article:
“Chatbot technology is not new. In 2001, more than 30 million people were chatting with SmarterChild on AOL Instant Messenger, and now, chatbots are everywhere. Want to order pizza, see next week’s weather forecast, or get some personal shopping recommendations? There’s a bot for that.
Due to rapid advancement in machine learning and natural language processing, chatbots have not only captured the attention of consumer-facing brands but are also beginning to infiltrate the business sector. Although they have primarily been utilized in customer service, this technology’s capabilities have broadened beyond support and now offer many opportunities to assist the HR function.”