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The Impact of reducing attrition to drive sales growth

Although certain levels of attrition are regarded as healthy for an organisation to feed innovation and fresh thinking, conversely high attrition will affect customer service and profit margins as outlined in the 2008 Harvard Business Review “Managing the Impact of Employee Turnover on Performance”. Regrettable or unwanted attrition can be reduced in the recruitment process through the alignment of the assessment and selection criteria to the skills, behaviours competencies and capability…

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