The importance of engagement

It’s likely, if you measure engagement, that you have seen the numbers go up and down. Sometimes it’s tied to an internal policy change, sometimes a reorganization, sometimes good results. Whatever the cause, having engaged people makes a difference in the organizational culture and its success.As this author notes, ignoring engagement, or not giving it its full due, can make things worse. This means supporting the measurement, creating new programs based on the results, and changing behavior…

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