A leading North American tire brand was experiencing an alarming rate of attrition in key retail positions, making it difficult to provide the level of service excellence the brand’s customers have come to expect. To help solve its unsustainable employee attrition issue, the client partnered with PeopleScout to efficiently facilitate more than 10,000 annual hires of automotive technicians, management and sales positions and standardize its retail recruitment processes company-wide.
Scope and Scale
Full-life cycle recruiting services needed for 10,000 U.S. hires annually. Skills and positions included: technicians, customer service, sales and management.
Situation
The client was facing a 50% turnover rate at retail locations and lacked a uniform hiring procedure, resulting in a disjointed process and poor quality of hire. Without the appropriate staffing of technicians, customer care suffered, causing a reduction in the client’s revenue in their retail operations.
Solution
SOLUTION HIGHLIGHTS
- Screening & block interview scheduling efficiencies
- 10,000 hires in the first year of the engagement
- Reduced employee turnover
- Hiring diversity
- Transparent Reporting
A STANDARD HIRING MODEL
The partnership was designed to improve turnover rates for technician and retail positions, create a standardized retail recruitment model and provide consistent OFCCP compliance and standardization.
AN EFFICIENT PROCESS
PeopleScout deployed a time-efficient screening process focused on the quality of the candidate, with a guaranteed response from recruiting teams within 48 hours of application.
HIRING DIVERSITY
To help source and engage more diverse candidates for the client, PeopleScout developed a comprehensive network of community organizations for partnered recruitment.
IN-REGION RECRUITERS
Collaborative relationships between our retail recruiters and the client’s area managers were fostered by in-region placement of PeopleScout recruiters.
TRANSPARENT REPORTING
Continuous improvement was driven through transparent reporting and analysis for the client’s executive and field leadership.
Results
REDUCED EMPLOYEE TURNOVER
The client’s technician turnover rate has improved by 5% and retail turnover by 6%.
10,000 HIRES IN FIRST YEAR
PeopleScout hired 10,000 employees in the first year of the engagement.
HIRING DIVERSITY
Hiring diversity improved by 40%, including an increase of 2% for veterans and 6% for female hires.
At a Glance
- COMPANY
Leading North American tire brand - INDUSTRY
Consumer Goods - PEOPLESCOUT SOLUTIONS
Recruitment Process Outsourcing
