OUR MSP SOLUTIONS ARE RANKED #1 FOR CUSTOMER SATISFACTION

MANAGED SERVICE PROVIDER (MSP)

OUR MSP SOLUTIONS ARE RANKED #1 FOR CUSTOMER SATISFACTION

For the third year in a row, PeopleScout is the No. 1 Managed Service Provider on HRO Today’s Baker’s Dozen. Get the most out of your contingent workforce program with PeopleScout.

What is a Managed Service Provider (MSP)?

What is a Managed Service Provider (MSP)?

Managed service provider (MSP) programs support gig, temporary, temp-to-hire, direct hire, independent contractor (1099) administration, Statement of Work (SOW) engagements and other complex services across all skill categories and geographic locations.

MSP programs combine expertise in staffing and supplier management with leading Vendor Management System (VMS) technology to best meet your business requirements. Each solution is customized to provide you with the best talent, seamless implementation, strong governance and compliance, comprehensive program management and tangible savings with a goal of creating operational excellence and yielding sustainable value.

PeopleScout MSP Solutions

Beyond the Expected™

All MSP buyers expect a strong process that results in cost-reduction and compliance. Our MSP solutions are designed for those who are looking for something more.

  PeopleScout’s Beyond the Expected MSP service approach offers the expertise, technology, resources and grit to solve your toughest staffing challenges and help you build a contingent workforce with the best talent, now and in the future. Our high-touch service is supported by innovative thinking that challenges the status quo. Our MSP solutions go beyond the cost controls and process administration typical of standard MSP programs to deliver consultative insight and a uniquely transparent approach to partnership that will move your business forward. It’s no wonder PeopleScout earned both the No. 1 Overall ranking and No. 1 Quality of Service ranking on the HRO Today MSP Baker’s Dozen Customer Satisfaction list in 2017, 2018 and 2019.

  If your current staffing strategies are no longer working for you, consider making the switch to PeopleScout MSP.

Ready to Take on the Toughest Challenges

Ready to Take on the Toughest Challenges

Every aspect of our end-to-end MSP solutions, from payroll and IC Management to leading VMS technology, have been designed to navigate a contingent labor landscape with more demanding challenges than ever before.

Your Best Interests are Our Best Interests

Your Best Interests are Our Best Interests

PeopleScout never supplies labor directly. Instead, we work with a carefully curated network of staffing partners whose performance is continuously optimized using a proprietary scoring system and supplier dashboard.

Nimble Yet Disciplined

Nimble Yet Disciplined

For nearly two decades, PeopleScout MSP solutions have enabled clients to efficiently source, engage, fulfill, measure and manage specialized categories of the contingent workforce and externally sourced labor with strong program governance and integrity.

A More Human Approach - #1 in MSP Customer Satisfaction

A More Human Approach – #1 in MSP Customer Satisfaction

Our communication centralization and technology enables PeopleScout to consistently provide quality service. Our industry-leading reputation for customer satisfaction is thanks to our 24/7 concierge-level service, client-first approach and vertically-aligned teams.

Technology Built for the Future of  Contingent Labor

Technology Built for the Future of Contingent Labor

We leverage new and emerging technologies to create industry-leading solutions for your talent ecosystem. We start with effective Vendor Management System (VMS) administration and combine that with Affinix™, our proprietary talent technology platform.

Your Global Talent Partner From Now to Next

Your Global Talent Partner From Now to Next

As the pace of change accelerates and your needs continue to evolve, PeopleScout is committed to helping you anticipate what’s next to stay ahead of the curve. An MSP partnership with PeopleScout unlocks benefits that will provide you with the edge in the people business for years to come.

TALKING TALENT: GETTING THE MOST OUT OF MSP

TALKING TALENT PODCAST

TALKING TALENT: GETTING THE MOST OUT OF MSP

Jen Torres, MSP client portfolio leader at PeopleScout, explains what leaders should consider if they are pursuing MSP services for the first time, what implementing a second or third generation program looks like and what steps organizations need to take if leaders want to transition to a total workforce solution. Jen also shares what technology means to a successful MSP or total workforce solutions program and what she’s excited about for the future of workforce management.

Affinix™ Analytics MSP INSIGHTS

MSP TECHNOLOGY

Affinix™ Analytics MSP INSIGHTS

Affinix integrates with VMS technology to harness the power of analytics, creating clear visibility across your contingent workforce and other labor channels for a total workforce view. Embedded within PeopleScout’s talent solutions, Affinix is a robust platform that delivers speed and scalability to our MSP clients while leveraging artificial intelligence, machine learning, automation, predictive analytics and more.

MANAGED SERVICE SOLUTIONS AND SUPPLIER MANAGEMENT

Our client-first operating model makes you our top priority. This allows us to find and retain the most suitable staffing partners for you. Whether we are establishing relationships on your behalf or from our supplier network, we will work across all job categories and geographies to get you the best labor at the best price.

MONITORING FOR COMPLIANCE

PeopleScout’s compliance team conducts regular compliance reviews to ensure performance metrics are being tracked accurately and are in compliance with contracts.

MANAGING FOR CONTINUOUS IMPROVEMENT

We use a supplier scorecard that evaluates vendors on reconciliation, compliance scores and performance against their SLAs with the ultimate goal of better serving our clients.

MEETING DIVERSITY REQUIREMENTS

Our supplier network includes certified diverse suppliers, many with capabilities for sourcing niche labor verticals ensuring that client diversity requirements are met and limiting compliance risk.

THE BEST CULTURE FIT

Whether we are establishing relationships on our clients’ behalf or hand-picking them from our network, we recommend suppliers that align with our client’s culture and specific talent requirements.

OUR ENHANCED SUPPLIER NETWORK

OUR ENHANCED SUPPLIER NETWORK

PeopleScout builds dedicated supplier networks for its clients using a proven evaluation framework. By ranking suppliers against client strategic priorities and cost, quality and compliance benchmarks, PeopleScout ensures best-fit suppliers for its clients. This strong supplier management focus allows PeopleScout to optimize a client’s supply base across all job categories and geographies to drive industry-leading performance and customer service.

PeopleScout’s supplier ranking methodology creates highly-optimized and customized client-supplier portfolios. The scoring system is based on feedback from various inputs that align with quality, compliance and cost criteria. Our supplier partners are added to the network only after a complete evaluation and selection process ensuring the optimal fit for PeopleScout’s MSP client engagements.

IMPLEMENTATION AND GOVERNANCE

IMPLEMENTATION AND GOVERNANCE

Providing seamless program implementation and a well-defined governance strategy, then delivering on that commitment, is a promise we take seriously, and that our clients trust us to keep.

The PeopleScout MSP implementation team is dedicated to ensuring that each MSP implementation supports business continuity throughout the entire process, from formulating objectives for the overall program to transitioning it to the team who will manage suppliers and the contingent workforce on a daily basis.

Once an MSP program is in place, our centralized risk-management team oversees compliance across the entire scope of your contingent labor program and works relentlessly on your behalf to mitigate risk associated with your contingent workforce. We remain on top of emerging trends and legislation that may influence employers’ ability to attract, retain and engage the contingent workforce and apply this intelligence to a comprehensive risk matrix.

Talent INSIGHTS

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PeopleScout Australia Jobs Report Analysis – October 2019

Jobs Reports

PeopleScout Australia Jobs Report Analysis – October 2019

Australia’s economy lost 19,000 jobs in October. The unemployment rate rose to 5.3% in October as labour participation slightly decreased. The Bureau of Statistics reports that full-time employment decreased by 10,300 and part-time employment fell by 8,700. Numbers -19,000: The Australian economy lost 19,000 jobs in October. 5.3%: The Australian unemployment rate rose to 5.3%.…

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What People Are Saying

PeopleScout continues to distinguish itself from the competition with its extraordinary service culture, once again leading the HRO Today MSP Baker’s Dozen Customer Satisfaction Survey. With a multinational footprint and excellent technology, PeopleScout’s number one ranking is driven by a superior customer experience that no other provider currently offers.

Elliot Clark, CEO and Chairman SharedXpertise and HRO Today

AWARDS & RECOGNITION

2019 Recruiting Service Innovation Awards
Tektonic Awards
2019 HRO Today Baker's Dozen RPO
HRO Today Baker’s Dozen 2019 Managed Service Programs Winner
HRO Today Baker’s Dozen 2018 Total Workforce Solutions Winner
APAC RPO Winner
Global Superstars
PEAK Leader
PEAK Star Performer
Brandon Hall Gold
2018 Stevie Gold Winner
2018 Stevie Silver Winner
2019 Staffing 100
2020 Military Friendly
Nelson Hall NEAT
The RAD Awards
Recruitment Marketing Awards

ARE YOU READY TO TAKE YOUR MSP PROGRAM FROM NOW TO NEXT?