Managed Service Provider

OUR MSP SOLUTIONS ARE RANKED #1 FOR CUSTOMER SATISFACTION

For the third year in a row, PeopleScout is the No. 1 Managed Service Provider on HRO Today’s Baker’s Dozen

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News

PeopleScout is the No. 1 Managed Service Provider for the Third Consecutive Year on HRO Today’s MSP Baker’s Dozen

May 7, 2019

News

PeopleScout Ranked as Total Workforce Solutions Leader in HRO Today’s 2018 Baker’s Dozen Customer Satisfaction Ratings

December 19, 2018

News

PeopleScout’s Managed Service Provider Group Launches Enhanced Supplier Network

August 9, 2018

What is a Managed Service Provider (MSP)?

Managed service provider (MSP) programs support gig, temporary, temp-to-hire, direct hire, independent contractor (1099) administration, Statement of Work (SOW) engagements and other complex services across all skill categories and geographic locations.

PeopleScout’s MSP programs combine expertise in staffing and supplier management with leading Vendor Management System (VMS) technology to best meet your business requirements. Each solution is customized to provide you with the best talent, seamless implementation, strong governance and compliance, comprehensive program management and tangible savings – with a goal of creating operational excellence and yielding sustainable value.

Managed Service Providers 101

THE Benefits of PeopleScout MSP

IMMEDIATE ROI

PeopleScout MSP programs deliver ROI by driving down bill rate and markups. As the solution matures and the client service team gains greater insight into daily operations, additional savings are realized.

COMPETITIVE ADVANTAGE

We not only manage staffing suppliers and services spend, we manage the workforce to streamline operations to scale and match business cycles and offer clients a competitive advantage.

REDUCED TURNOVER

Cutting turnover yields tangible savings, which is just one way that our detailed analytics and metrics drive ROI and optimal performance throughout the life of an MSP program.

CONTINUOUS IMPROVEMENT

PeopleScout MSP programs create process improvements in onboarding, safety, time capture and other areas.

MANAGEMENT OF ALL CONTINGENT CATEGORIES

Our solutions support gig, temporary, temp-to-hire, direct hire, independent contractor (1099) administration and statement of work (SOW) engagements.

PERFORMANCE METRICS

We baseline performance metrics, track improvements and quantify business issues, such as the cost of turnover and the lost productivity that follows.

TALKING TALENT PODCAST

TALKING TALENT: GETTING THE MOST OUT OF MSP

Jen Torres, MSP client portfolio leader at PeopleScout, explains what leaders should consider if they are pursuing MSP services for the first time, what implementing a second or third generation program looks like and what steps organizations need to take if leaders want to transition to a total workforce solution. Jen also shares what technology means to a successful MSP or total workforce solutions program and what she’s excited about for the future of workforce management.

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Managed Service Solutions and Supplier Management

PeopleScout has a proven commitment to building consultative partnerships that drive MSP program success. Our MSP programs leverage powerful analytics and a wealth of experience to optimize supplier and workforce performance, maximize efficiency, increase cost savings and ensure compliance. Our solutions support the full spectrum of talent management across all disciplines, skill levels and geographies with high end-user satisfaction rates.

NEUTRAL MANAGEMENT

PeopleScout forms strong supplier partnerships, whether we are establishing these relationships on behalf of our clients or managing an existing network of suppliers.

MONITORING FOR COMPLIANCE

PeopleScout’s compliance team conducts regular compliance reviews to ensure performance metrics are being tracked accurately and are in compliance with contracts.

MANAGING FOR CONTINUOUS IMPROVEMENT

We use a supplier scorecard that evaluates vendors on reconciliation, compliance scores and performance against their SLAs with the ultimate goal of better serving our clients.

MEETING DIVERSITY REQUIREMENTS

Our supplier network includes certified diverse suppliers, many with capabilities for sourcing niche labor verticals ensuring that client diversity requirements are met and limiting compliance risk.

OUR ENHANCED SUPPLIER NETWORK

PeopleScout builds dedicated supplier networks for its clients using a proven evaluation framework. By ranking suppliers against client strategic priorities and cost, quality and compliance benchmarks, PeopleScout ensures best-fit suppliers for its clients. This strong supplier management focus allows PeopleScout to optimize a client’s supply base across all job categories and geographies to drive industry-leading performance and customer service.

PeopleScout’s supplier ranking methodology creates highly-optimized, customized and vendor-neutral client supplier portfolios. The scoring system is based on feedback from various inputs that align with quality, compliance and cost criteria. Our supplier partners are added to the network only after a complete evaluation and selection process ensuring the optimal fit for PeopleScout’s MSP client engagements.

Join the MSP Supplier Network

Comprehensive MSP Program Management

At the core of PeopleScout’s award-winning MSP programs is a commitment to building consultative partnerships and understanding our clients on their terms. Our client service teams leverage powerful analytics and a wealth of experience to optimize supplier and workforce performance, maximize efficiency, increase cost savings and ensure compliance.

You Have Our Full Attention

Each dedicated service team is assembled based on client culture and service requirements. The team is given extensive, client-specific training and is well-versed in Vendor Management System (VMS) technologies and your program needs.

Ongoing Performance and Cost Control

Visibility is the key to managing contingent workforce and supplier spend. We leverage VMS technology and workforce productivity metrics as well as informed analysis and standardized processes to keep costs under control.

Proactive Risk Mitigation

PeopleScout employs a proven, multi-platform risk mitigation strategy that includes every aspect of the supplier and contingent labor management process.

Customized Governance Models

We work closely with each client to build a customized governance model based on the client’s operation that links visibility (in the form of detailed metrics) to compliance performance.

IMPLEMENTATION AND GOVERNANCE

Providing seamless program implementation and a well-defined governance strategy, then delivering on that commitment, is a promise we take seriously, and that our clients trust us to keep.

The PeopleScout MSP implementation team is dedicated to ensuring that each MSP implementation supports business continuity throughout the entire process, from formulating objectives for the overall program to transitioning it to the team who will manage suppliers and the contingent workforce on a daily basis.

Once an MSP program is in place, we employ a governance strategy, developed in close collaboration with our client, to ensure that the program is achieving its goals and is able to adapt, scale and respond to changes that impact staffing needs.

Talent INSIGHTS

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Jobs Reports

PeopleScout Australia Jobs Report Analysis – May 2019

The 28,400 jobs added in April beat some analyst expectations, but the loss of full-time jobs and rise in the unemployment made for a disappointing report. In seasonally adjusted terms, 28,400 new jobs were created, with 34,700 new part-time roles balancing the loss of 6,300 full-time positions. The unemployment rate rose to 5.2%, the highest…

Jobs Reports

PeopleScout UK Jobs Report Analysis – June 2019

Jobs Reports

PeopleScout Canada Jobs Report Analysis — May 2019

Jobs Reports

PeopleScout U.S. Jobs Report Analysis — May 2019

Rapid Reads

Multi-Generational Workforces Are Gaining Top Level Executive Attention

PeopleScout continues to distinguish itself from the competition with its extraordinary service culture, once again leading the HRO Today MSP Baker’s Dozen Customer Satisfaction Survey. With a multinational footprint and excellent technology, PeopleScout’s number one ranking is driven by a superior customer experience that no other provider currently offers.

Elliot Clark, CEO and Chairman SharedXpertise and HRO Today