CHICAGO, ILL. –July 21, 2016 — PeopleScout, a global provider of recruitment process outsourcing (RPO) services, earned the highest ranking of “leader” on Everest Group’s 2016 PEAK Matrix™ assessment of RPO providers. The company also received “Star Performer” status for its upward movement from last year on the PEAK Matrix.
Everest Group, a global management consulting firm that advises clients on global services, bases its ratings on market success and RPO delivery capability, which includes scale, scope, technology and innovation, delivery footprint and buyer satisfaction. Its PEAK — Performance, Experiences, Ability, Knowledge — Matrix is a leading assessment of outsourcing services used to make service provider choices.
“Our elite status on the PEAK Matrix is another validation of the high level of customer satisfaction at PeopleScout,” Taryn Owen, PeopleScout president, said. “We’re constantly doing more for clients with new technology and a team that is dedicated to delivering superior service, which is why our customer satisfaction rate is among the industry’s highest.”
Owen added that PeopleScout’s acquisition of Aon Hewitt’s RPO business last year has brought additional talented staff to the company and has expanded its global reach. With the acquisition, PeopleScout has established a stronger presence in Canada, India and Eastern Europe to complement its U.S- and Australia-based operations.
“We currently hire for our clients in 69 countries, and our client retention rate is over 98 percent,” she said. “And over 95 percent of our clients add services when they renew their contracts, which is a real testament to their satisfaction and our growing ability to provide services worldwide. We’re very proud of the service and success that has put us at the top of the PEAK Matrix’s service provider landscape this year.”
PeopleScout, a TrueBlue company, is a trusted global recruitment process outsourcing (RPO) provider offering full-service support in nearly every industry and skill vertical. PeopleScout helps its clients make tens of thousands hires annually and improves quality of hire for companies with exempt and non-exempt hiring needs worldwide. Headquartered in Chicago, Illinois, PeopleScout provides innovative RPO solutions including enterprise, full cycle, partial cycle and project RPO as well as Recruiter On-Demand™, a contract solution designed by PeopleScout. PeopleScout has repeatedly been honored as an RPO industry leader, including 10 straight years on HRO Today’s RPO Baker’s Dozen where it was ranked #1 for breadth of service and #2 overall in 2015.