Accelerating Growth Through Strategic Talent Solutions and Industry Expertise

Situation

A mid-sized automotive service provider found themselves at a critical growth inflection point that their existing talent acquisition capabilities couldn’t support. The organization’s business model centers around placing highly knowledgeable Tire Service Advisors—professionals with deep expertise across a broad range of automotive tire products—directly inside auto dealerships where they provide customers with essential guidance and product information. These roles are absolutely critical to the organization’s revenue generation, making successful hiring not just an operational necessity but a direct driver of business success.

The organization was experiencing an explosion in demand from dealers across the country, but their traditional hiring approaches were failing to meet the volume and speed requirements of this rapid expansion. Time was of the essence, as unfilled positions directly translated to missed revenue opportunities and strained relationships with dealer partners. Fortunately, the organization had a valuable connection through their sister company, which had successfully partnered with PeopleScout to solve similar talent acquisition challenges and provided a strong referral that opened the door for our partnership.

Solution

Our approach began with PeopleScout leadership and client delivery teams meeting directly with the client’s leadership to understand their unique challenges. We quickly developed a targeted sourcing, screening, and reporting model that would address both their immediate hiring needs and their national expansion requirements. The solution was powered by a dedicated project team specifically assembled to support their critical mid-sized organization recruiting needs across the United States over an intensive three-month engagement period.

The strategy blended advanced recruitment marketing techniques with streamlined recruitment process execution, creating a comprehensive approach that would dramatically increase their talent pipeline while maintaining the quality standards essential for their customer-facing roles. Our deep understanding of the automotive industry, combined with our proven project-based delivery model, enabled us to move quickly from strategy to implementation, ensuring that the client could capitalize on their growth opportunities without delay.

Key Success Factors

• Industry Expertise: Deep knowledge of automotive sector and customer-facing service roles
• Rapid Implementation: Quick transition from strategy development to full execution
• Integrated Approach: Combined recruitment marketing and process optimization
• Dedicated Resources: Project team fully focused on client’s critical hiring needs
• Proven Partnership Model: Shown through our successful partnership with sister company
• National Scalability: Solution designed to support hiring across multiple states

Results

The impact was both immediate and substantial, with our project team achieving a remarkable 230% increase in top-of-funnel candidates, directly addressing their pipeline challenges with qualified Tire Service Advisor candidates. This dramatic improvement in candidate volume translated into a more than 9% increase in the click-through rate on applications within just the first month, demonstrating that our recruitment marketing strategy was not only reaching more candidates but attracting genuinely interested and qualified professionals. The quality of our execution was proven by our ability to deliver the first successful hires within just two weeks of project go-live, ensuring that the organization could begin capitalizing on their growth opportunities immediately.

Our dedicated project approach proved that rapid scaling doesn’t require small to mid-sized organizations to sacrifice quality. As one client leader noted,

“PeopleScout’s energy, willingness to partner, and deep knowledge of our industry made this an incredibly successful partnership and has supported our business with the critical hires necessary for our growth and success.”