Situation
PeopleScout has been a strategic talent acquisition partner to this client, a leading technology company, for over a decade, supporting the company’s continuous growth and workforce transformation initiatives. Throughout this journey, our engagement has expanded significantly, scaling by more than 50% to address their evolving hiring surges and business priorities.
As technology demands intensified, the client needed a robust recruitment partner capable of navigating IT skills shortages, managing high-volume hiring across multiple disciplines, and delivering services across diverse cultural contexts and cities. The requirement spanned a wide variety of functions, including:
- Professional services, finance and legal roles
- Infrastructure support and security roles
- Customer experience and support roles
- Global sales and marketing roles
- IT roles (including expertise in .NET, Java, Oracle, SQL and testing)
- Analytics and data science roles (including expertise in big data, Hadoop, SQL queries and advanced MS Excel)
The challenge was not just about scale but also about ensuring seamless operational execution across India’s major tech hubs—Bangalore, Hyderabad, Pune, Gurgaon, Navi Mumbai and Chennai.
Solution
To address these complex hiring needs, PeopleScout deployed Managed Service Provider (MSP) and Total Workforce Solutions, offering end-to-end talent management across the recruitment lifecycle. This included sourcing, screening, assessment, onboarding and offboarding of contract and project-based professionals across multiple business lines.
Our approach was centered around collaborative workforce planning with the client’s HR and business teams, aligning resource allocation with project timelines and delivery milestones. A dedicated PeopleScout delivery team managed workforce compliance, optimized candidate experience and ensured that diversity and inclusion goals were embedded in every hiring initiative.
By acting as an extension of the client’s internal talent team, PeopleScout not only managed India recruitment operations but also supported broader strategic activities such as vendor audits, employee grievance resolution and workforce analytics reporting.
Results
PeopleScout’s MSP solutions have become integral to the client’s talent strategy. On an annual basis, we successfully hire over 2,500 professionals across IT, finance and accounting and customer experience. Through a tech-enabled recruitment process, our teams have delivered:
- Scalable hiring outcomes without compromising quality or timelines
- Seamless contract lifecycle management—from requisition creation to onboarding and exit formalities
- Diverse and inclusive hiring practices to foster a balanced and equitable workplace
- Proactive collaboration with the client’s project managers and vendor ecosystem to protect client interests and drive continuous improvement
The longevity and growth of this engagement underscore PeopleScout’s capability to deliver strategic, agile and future-ready workforce solutions for global technology enterprises.
At a Glance
- COMPANY
Leading Global Technology Company - INDUSTRY
Technology - PEOPLESCOUT SOLUTIONS
Managed Service Program, Total Talent - LOCATIONS
Multiple locations India’s major tech hubs—Bangalore, Hyderabad, Pune, Gurgaon, Navi Mumbai and Chennai - ABOUT THE CLIENT
As one of the world’s most influential technology companies, this global organization plays a pivotal role in developing cutting-edge technology solutions across sectors.
