PeopleScout President Taryn Owen is featured in the recent HRO Today article RPO: The Next Generation, published as part of the magazine’s annual RPO Provider Directory. The guide features “expert advice on recruitment process outsourcing and the top leaders in the industry.” The article focuses on how technology and sophisticated metrics will lead the way to the future of RPO and talent acquisition partnerships.
The article states that “Taryn Owen, president of PeopleScout, says that some of the traditional metrics – think time to fill and quality of hire – are certainly still relevant to RPO programs, but that next-generation programs should be looking to more sophisticated metrics for a holistic view. ‘Our clients are looking to PeopleScout to support their talent goals as well as to help drive business outcomes. So, in addition to measuring talent acquisition specific metrics such as satisfaction with the candidate experience, we also measure early stage and longer-term retention as well as performance related metrics – for instance sales productivity.'”
Owen also discusses the need for more cutting-edge technology in the article. “With the explosion of new HR technology coming to market, HR leaders should ensure their RPO provider brings best-in-breed technology to the solution. ‘Buyers should also be looking for innovation in service and technology to help improve their speed and access to the best candidate through a superior candidate experience,’ says Owen.”