CHICAGO, September 21, 2015 — PeopleScout has earned one of the highest rankings for customer service among recruitment process outsourcing (RPO) firms according to the 2015 edition of HRO Today Magazine’s annual Baker’s Dozen list, the company announced today. PeopleScout, one of the world’s largest RPO providers, was ranked second worldwide in overall score through feedback from buyers and achieved the top score for breadth of service.
“Being distinguished as one of the elite companies in the world, based on customer satisfaction, is a great testament to PeopleScout’s ability to continuously satisfy and exceed the expectations of our clients,” said Taryn Owen, President of PeopleScout. “HRO Today has recognized us for ten years in a row as an industry leader on its Baker’s Dozen list, which illustrates PeopleScout’s ability to drive measurable results in partnership with our valued clients.”
The Baker’s Dozen list from HRO Today Magazine ranks RPO providers based on confidential surveys given to 900 HR executives who represent a broad spectrum of RPO buyers. The survey ranked 23 RPO providers according to pre-determined and weighted indexes, including breadth of services, size of the programs managed, and the quality of service provided. PeopleScout’s overall score was less than four-tenths of a point out of the leading position.
“It is with great pride that we recognize PeopleScout as second overall among the annual HRO Today Baker’s Dozen Customer Satisfaction Ratings,” said Elliot Clark, CEO and Chairman of SharedXpertise, Publishers of HRO Today. “PeopleScout has made great strides in service delivery this year, made clear by their additional recognition as number one in Breadth of Service.”
PeopleScout, a TrueBlue Company, is a trusted global recruitment process outsourcing (RPO) provider offering full service support in nearly every industry and skill vertical. PeopleScout provides innovative RPO solutions including enterprise, full cycle, partial cycle, and project RPO, as well as Recruiter On-Demand™, a contract solution designed by PeopleScout. PeopleScout’s suite of services also includes employer branding, mobile optimization, sourcing, interviewing, candidate care, onboarding, ATS and CRM/Talent Community, and reporting and analytics through PeopleScout Higher Insights™ for fully customized solutions. PeopleScout helps our clients make tens of thousands hires annually across a variety of industries and skill sets, and improves quality of hire for companies with exempt and non-exempt hiring needs worldwide.