Achieving a 38% Recruitment Cost Reduction for a Multinational Retailer

Situation

This multinational retailer required a high volume, flexible RPO solution to ramp hiring up and down based on their seasonal peaks. This included hiring for a variety of positions such as in-store hourly roles, supply chain, security, alterations and restaurant staff.  

Solution

PeopleScout created a scalable solution that meets the retailer’s unique needs and seasonal requirements.  

• A full-cycle hiring program including sourcing, screening, interviewing, background checks and offer decisions 
• Seasoned recruiting experts across the U.S., UK, India and Poland to augment the client’s team 
• Introduced a streamlined high-tech application process with quick apply and screening via automated text using Affinix Digital Interview, Affinix CRM and Affinix Analytics 
• Comprehensive training for all new PeopleScout account team members, including classroom learning, shadowing and certifications to ensure full understanding of the client culture and values before officially starting client recruiting support  
• Talent Advisory solutions including creation and management of automated recruitment marketing campaigns leveraging Google Display Network, Indeed One-Click and AppCast,  a tool that analyzes highest performing channels and adjusts budget usage accordingly 
• In addition to the high-volume RPO efforts, PeopleScout created niche, specialized recruitment teams for various hard-to-fill job functions 

Results

• Achieved 97% success in retaining new hires to ensure those who accepted the offer showed up to the first day on the job, above the client’s goal of 95% 
• 995,000 clicks and 202,600 applications to sponsored jobs on Indeed in a three-month period 
• Hosted 62 physical and virtual hiring events, receiving 12,000 RSVPs and making 1,800 offers at virtual events within a three-month period 
• 41,000 clicks and 2,800 applications to jobs promoted on a variety of job boards in a three-month period 
• 38% reduction in cost per application 
• Ramped internal team up and down based on fluctuations in requisitions, as illustrated in the hiring graph below