In 2013, PeopleScout was approached by a major national financial institution looking to supplement its internal recruiting functions. PeopleScout’s RPO solution provides the client with the scalability and flexibility it needs during high and low-volume hiring periods. Over the course of the engagement, PeopleScout’s scope has expanded to additional lines of business.
Scope and Scale
Positions in scope include tellers, personal bankers, IT, risk, compliance, audit, finance, mortgage, wealth management and call center representatives.
Situation
The client enlisted PeopleScout as an overflow RPO solution for its internal recruitment teams in specific lines of business to handle cyclical hiring. PeopleScout supported the client by owning requisitions for full-cycle support, including post-offer acceptance and pre-hire compliance. PeopleScout worked with the client’s internal recruiters to provide support to source and screen candidates and provide administration recruitment coordination support.
Solution
SOLUTION HIGHLIGHTS
- Scalable full-cycle support for cyclical hiring needs
- Consultative support and market intelligence
- Innovative sourcing solutions
- Dedicated military hiring resources
- Project scope expanded
SCALABLE RECRUITING RESOURCES
PeopleScout’s team scales according to the client’s needs, fluctuating in size from approximately 90 members to over 200, helping manage costs while ensuring hiring demands are met, allowing their businesses to be staffed appropriately.
FULL-CYCLE SUPPORT
PeopleScout acts as full-cycle recruiters, executing each phase of the recruitment process from identifying quality candidates to on-boarding new hires.
A CONSULTATIVE APPROACH
Provides the client with consultative services including market intelligence and innovative sourcing solutions.
Results
8,000 ANNUAL HIRES
PeopleScout facilitates an average of 8,000 hires per year.
ADAPTED TO CLIENT PROCESSES
Successfully navigated the client’s complex processes and company hiring practices.
EXCEEDED CLASS HIRING GOALS
Exceeded goal for 90% of new starts at a location to start on the same day, as part of a class.
MILITARY HIRING
Helped the client achieve annual military hiring goals, dedicating two PeopleScout team members solely to military hiring.
SERVICE EXCELLENCE
PeopleScout met 90% of SLAs over the course of the engagement.
