The Challenge
The tools have changed. The problem hasn’t.
In 2023, fewer than two in ten job seekers rated their experience as excellent. By 2026—despite increasing investment in AI—that number has dropped to just 11%.
This is not a technology story. It’s a communication story.
What the data tells us
0%
of candidates rate their experience as very positive — down from 18% in 2023
0%
were ghosted in more than half their applications
0/100
Average Candidate Experience Index score for post-application Engagement
Inside the Report
The Hiring Loop
How employer and candidate behavior reinforce each other—and how to break the cycle.
The Ghosting Problem
Less than 1 in 10 candidates were never ghosted. The commercial consequences are measurable.
Candidates Want Connection
Job seekers rank the most important elements of a positive candidate experience.
Five Recommendations
Practical steps that don't require a technology overhaul—starting with what costs least and signals most.
Download the global report
Full findings, regional breakdowns, Candidate Experience Index data and actionable recommendations.
How does your hiring process compare?
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