Tag: #india

Powering Digital Innovation: MSP Solution Transforms Tech Recruitment in India

Posted on by akessler
Powering Digital Innovation: MSP Solution Transforms Tech Recruitment in India

MSP in India

Powering Digital Innovation: MSP Solution Transforms Tech Recruitment in India

Through strategic total workforce solutions across India’s technology centers, PeopleScout helped a global tech leader scale its talent acquisition by over 50% while maintaining quality and compliance.

Situation

PeopleScout has been a strategic talent acquisition partner to this client, a leading technology company, for over a decade, supporting the company’s continuous growth and workforce transformation initiatives. Throughout this journey, our engagement has expanded significantly, scaling by more than 50% to address their evolving hiring surges and business priorities.

As technology demands intensified, the client needed a robust recruitment partner capable of navigating IT skills shortages, managing high-volume hiring across multiple disciplines, and delivering services across diverse cultural contexts and cities. The requirement spanned a wide variety of functions, including:

  • Professional services, finance and legal roles
  • Infrastructure support and security roles
  • Customer experience and support roles
  • Global sales and marketing roles
  • IT roles (including expertise in .NET, Java, Oracle, SQL and testing)
  • Analytics and data science roles (including expertise in big data, Hadoop, SQL queries and advanced MS Excel)

The challenge was not just about scale but also about ensuring seamless operational execution across India’s major tech hubs—Bangalore, Hyderabad, Pune, Gurgaon, Navi Mumbai and Chennai.

Solution

To address these complex hiring needs, PeopleScout deployed Managed Service Provider (MSP) and Total Workforce Solutions, offering end-to-end talent management across the recruitment lifecycle. This included sourcing, screening, assessment, onboarding and offboarding of contract and project-based professionals across multiple business lines.

Our approach was centered around collaborative workforce planning with the client’s HR and business teams, aligning resource allocation with project timelines and delivery milestones. A dedicated PeopleScout delivery team managed workforce compliance, optimized candidate experience and ensured that diversity and inclusion goals were embedded in every hiring initiative.

By acting as an extension of the client’s internal talent team, PeopleScout not only managed India recruitment operations but also supported broader strategic activities such as vendor audits, employee grievance resolution and workforce analytics reporting.

Results

PeopleScout’s MSP solutions have become integral to the client’s talent strategy. On an annual basis, we successfully hire over 2,500 professionals across IT, finance and accounting and customer experience. Through a tech-enabled recruitment process, our teams have delivered:

  • Scalable hiring outcomes without compromising quality or timelines
  • Seamless contract lifecycle management—from requisition creation to onboarding and exit formalities
  • Diverse and inclusive hiring practices to foster a balanced and equitable workplace
  • Proactive collaboration with the client’s project managers and vendor ecosystem to protect client interests and drive continuous improvement

The longevity and growth of this engagement underscore PeopleScout’s capability to deliver strategic, agile and future-ready workforce solutions for global technology enterprises.

At a Glance

  • COMPANY
    Leading Global Technology Company
  • INDUSTRY
    Technology
  • PEOPLESCOUT SOLUTIONS
    Managed Service Program, Total Talent
  • LOCATIONS
    Multiple locations India’s major tech hubs—Bangalore, Hyderabad, Pune, Gurgaon, Navi Mumbai and Chennai
  • ABOUT THE CLIENT
    As one of the world’s most influential technology companies, this global organization plays a pivotal role in developing cutting-edge technology solutions across sectors.
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Project RPO in India Solves a Healthcare Tech Company’s Global Talent Challenges

Posted on by akessler
Project RPO in India Solves a Healthcare Tech Company's Global Talent Challenges

Project RPO in India

Project RPO in India Solves a Healthcare Tech Company’s Global Talent Challenges

Through a tailored project RPO in India, PeopleScout successfully recruited niche IT professionals across three Indian cities, coordinating complex interview schedules across three time zones.

Situation

A healthcare technology company needed a trusted recruitment partner to support their demand for skilled technology professionals across multiple Indian cities, including Bangalore, Chennai, and Hyderabad. Their hiring needs ranged from technical consultants and senior database administrators to network engineers, software packagers, and senior business architects—all critical roles in the digital healthcare delivery chain.

The challenge was not just to find niche IT talent but since these roles support global operations for the client, they also needed help managing a complex, multi-location hiring process that spanned three time zones, including candidate pipelines in Finland. Coordinating interview schedules, managing time-sensitive communications, and ensuring a seamless experience for candidates and hiring panels required a recruitment partner with agility, precision and global alignment.

Solution

To meet the client’s technology hiring needs, PeopleScout deployed project RPO in India through our  Recruiter On-Demand™ (ROD) solution, tailored for the healthcare domain. Our delivery team collaborated with the client’s internal talent acquisition function, ensuring that all requisitions were aligned with the client’s project demands and compliance protocols.

One of the key aspects of our approach was the end-to-end coordination of interview logistics, including aligning schedules across Indian Standard Time (IST), Eastern European Time for operations in Finland, and U.S. time zones. This required meticulous planning and proactive communication to ensure a smooth interview process and minimal delays.

Additionally, PeopleScout provided strategic talent sourcing support to attract highly skilled professionals for roles such as senior database admins, business analysts, and senior business architect, utilizing a combination of targeted outreach, talent mapping and employer branding techniques to engage the ideal candidates. Our team also conducted pre-screens and assessments, ensuring candidates were not only technically sound but also culturally aligned with the client’s values and work ethos.

Results

The success of the engagement was evident through positive feedback from both the candidate community and the client’s interview panelists. Our ability to streamline interview coordination across borders and source high-quality candidates helped reduce time-to-fill for several critical roles.

Impressed by the quality of talent delivered and the professionalism in execution, the client extended PeopleScout’s mandate, increasing the volume and scope of roles. We are now managing end-to-end candidate sourcing for a broader set of positions, serving as a trusted advisor to the client’s talent acquisition leaders for both immediate needs and long-term workforce planning.

This collaboration not only addressed the client’s initial hiring challenge but also laid the foundation for a scalable recruitment strategy that aligns with their mission to transform healthcare through technology.

At a Glance

  • COMPANY
    Healthcare Technology Company
  • INDUSTRY
    Technology
  • PEOPLESCOUT SOLUTIONS
    Amplifiers
  • LOCATIONS
    Multiple locations across India, including Bangalore, Chennai, and Hyderabad
  • ABOUT THE CLIENT
    As a leading data, analytics, and technology partner to the global healthcare industry, this organization is helping the healthcare sector—from providers and payers to public health institutions—make smarter decisions that improve patient outcomes and drive innovation. With a workforce of approximately 3,000 employees spread across five locations in three countries, they play a pivotal role in shaping the future of digital healthcare transformation.
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Scaling Healthcare Recruitment in India: Meeting Regional Challenges with Local Solutions

Posted on by akessler
Scaling Healthcare Recruitment in India: Meeting Regional Challenges with Local Solutions

Healthcare Recruitment in India

Scaling Healthcare Recruitment in India: Meeting Regional Challenges with Local Solutions

Through a strategic healthcare recruitment initiative in India, PeopleScout delivered qualified multilingual talent for 220+ hearing clinics while maintaining less than 5% candidate drop-off rate.

Situation

A hearing care provider was looking to deepen its reach across India where it operates over 220 clinics, providing expert audiological services and a diverse range of hearing aids to customers with varying degrees of hearing loss.

The organization was encountering significant challenges in recruiting for customer-facing roles, especially in certain cities. These roles not only required professionals with strong service acumen but also with regional language proficiency to deliver personalized care. Given the diversity of the Indian landscape—linguistically and culturally—recruiting the right talent with the appropriate communication skills became a critical priority.

Simultaneously, the client was undergoing a restructuring of its sales and administrative delivery model, thereby requiring urgent, geography-specific hires to avoid any disruption in service continuity and sales performance.

The client needed a recruitment partner who could mobilize quickly, understand local hiring dynamics and execute with precision.

Solution

The client engaged PeopleScout to deliver targeted recruitment process outsourcing in India. Our team collaborated with the client’s HR and talent acquisition leaders to map out hiring demand by geography, clinic size and role type.

We were tasked with hiring for three key roles—customer service executives, customer advisors, and healthcare roles like audiologists—with specific requirements around language fluency, cultural fit and interpersonal skills. PeopleScout leveraged its deep network of recruiters across India, implementing a hyperlocal sourcing strategy and tapping into regional job portals, local social media groups and community networks.

Additionally, we conducted structured pre-screening assessments to ensure that candidates met both the soft skills and technical criteria. Throughout the process, we maintained seamless coordination with the client’s talent acquisition team, ensuring a positive candidate experience and minimizing drop-offs.

Results

Through this partnership, PeopleScout was able to accelerate the client’s hiring timelines, meeting and exceeding expectations for the swift placement of qualified talent in hard-to-fill geographies. We helped ensure uninterrupted operations at the clinic level, enhancing the client’s customer satisfaction levels.

Our proactive approach to candidate engagement and regional customization resulted in less than 5% candidate drop-off rate and consistently high feedback from the client’s hiring managers.

The strategic alignment between our delivery teams and the client’s evolving needs allowed us to expand our delivery—demonstrating our flexibility commitment, and value as a long-term talent partner. PeopleScout continues to scale its support for this client across India, delivering talent that aligns with the client’s mission of accessible, personalized hearing care.

At a Glance

  • COMPANY
    Medical Device Company
  • INDUSTRY
    Healthcare
  • PEOPLESCOUT SOLUTIONS
    Recruitment Process Outsourcing
  • LOCATIONS
    220 clinics across India
  • ABOUT THE CLIENT
    As part of a globally renowned hearing care conglomerate, the client is a pioneer in digital hearing aid technology with a strong presence across 29 countries and a workforce of 16,000 employees worldwide. Headquartered in Italy, the organization is dedicated to transforming lives through personalized hearing care solutions.
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Project Recruitment in India: Solving a Global Fintech’s Hiring Challenges

Posted on by akessler
Project Recruitment in India: Solving a Global Fintech's Hiring Challenges

Project RPO

Project Recruitment in India: Solving a Global Fintech’s Hiring Challenges

PeopleScout’s tailored project recruitment in India enabled a fintech organization to scale hiring operations while maintaining quality during peak demand periods.

Situation

A leading global fin-tech organization was experiencing rapid digital transformation and market expansion on top of seasonal spikes in hiring demand and the ongoing need to acquire niche technology talent. These included complex roles in cyber security, AWS, product development, quality assurance and product management.

The internal talent acquisition team was struggling to manage surge hiring, maintain speed without compromising on quality and find specialized talent within India’s highly competitive technology landscape. Another critical issue was navigating the long notice periods in India, which often led to candidate drop-offs and delays in onboarding.

The company turned to PeopleScout for a flexible, high-touch recruitment solution that would strengthen their talent pipeline while also acting as a consultative partner to manage local market complexities.

Solution

To meet these objectives, PeopleScout deployed our Recruiter On-Demand™ (ROD) solution tailored to suit the client’s business and talent priorities. Our India-based team partnered with their internal talent acquisition function, aligning on hiring needs, internal processes and cultural expectations.

The engagement focused on recruiting for tech and digital talent including over 35 critical roles across technology, technical support, production support and solutions consulting. PeopleScout’s recruiters operated as an extension of the client’s talent acquisition team, offering end-to-end support from requisition intake to offer rollout—ensuring strict adherence to policies, brand voice and compliance standards.

Leveraging the client’s global EVP and employer branding strategies, PeopleScout recruiters enhanced candidate outreach across major platforms like LinkedIn and Naukri, a leading employment website in India, resulting in stronger engagement and improved visibility among passive candidates. The team also worked proactively to identify strategies to mitigate notice period risks, thereby improving offer-to-join conversion rates.

Results

Through the ROD partnership, PeopleScout enabled the organization to scale hiring operations with agility and control, ensuring consistent quality while managing peak season demands. The seamless collaboration between their internal teams and PeopleScout recruiters contributed to faster turnaround times, better candidate experiences and higher stakeholder satisfaction.

PeopleScout’s India-based delivery team evolved into a trusted advisor to the client’s talent acquisition leadership, offering strategic insights on local talent market trends, salary benchmarks and onboarding practices. This guidance has been instrumental in mitigating the impact of long notice periods, allowing the client to make informed decisions around offer strategy and candidate engagement.

At a Glance

  • COMPANY
    Global FinTech
  • INDUSTRY
    Technology
  • PEOPLESCOUT SOLUTIONS
    Amplifiers
  • LOCATIONS
    India
  • ABOUT THE CLIENT
    A global leader in technology-driven payment solutions that enable smart and secure money movement. With a strong presence in over 200 countries and operations in more than 140 currencies, the client has established an international footprint backed by a global workforce of 2,000+ employees spread across 36 locations.
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