Candidates & Gen AI: The Employer’s Dilemma 

The use of generative AI (Gen AI) amongst job seekers has sparked significant interest in the media, with numerous tools now available to enhance résumés, CVs, cover letters and interview preparation. Yet, our recent research, The AI-Enabled Applicant: How Candidates Are Really Using Gen AI in Recruitment, reveals that only one in five UK job seekers currently utilizes Gen AI during their job search. 

Despite this relatively low adoption rate, organisations face a growing challenge: how to navigate a landscape where applications and interview responses may be AI-enhanced or even AI-created. How can employers ensure they’re selecting the best human talent rather than simply the candidates with the most effective AI assistance? 

This article, the second in our series exploring data from our report, examines how Gen AI could reshape recruitment outcomes both today and in the future. 

CV and Application Reliability 

CVs were already known to be relatively poor predictors of future job performance due to inconsistency and bias. With 55% of UK job seekers using Gen AI to help them prepare their CV, the use of Gen AI threatens to further weaken their predictive value, as they may increasingly reflect Gen AI capabilities rather than actual candidate suitability. Many CVs now appear perfectly tailored to match the keywords and skills specified in job descriptions, further complicating the selection process. Volume recruiters also report seeing identical responses across applications, suggesting common use of Gen AI to produce non-authentic answers. 

With CV sifting and standard application questions, both automated sifting tools that use word-matching and human reviewers face growing difficulty in identifying the strongest candidates. It’s difficult for both humans and AI to detect which candidates are using Gen AI to create dishonest content, versus those who are using it to enhance the presentation of original and authentic content.   

Several studies have also shown that using AI to detect AI use is fraught with risk of bias against non-native English speakers. And anyone who has used online detectors will know that original text is often misclassified as 100% Gen AI produced due to the inadvertent use of a certain keyword or phrase.  

This means that many candidates who are using Gen AI to produce a CV or answer typical application questions are effectively undetectable, leading to these stages quickly becoming even less reliable at establishing candidate quality. Some major employers have already begun reducing their reliance on CVs for initial candidate screening or eliminated them entirely from their processes. This trend is likely to accelerate as confidence in these documents continues to erode. 

Online Test & Assessment Vulnerability 

Under controlled lab conditions with well-crafted prompts, Gen AI tools have achieved passing scores on some standard online assessments including psychometric tests, producing correct or criteria-matching answers across various question types. Cognitive reasoning tests, situational judgement tests and even personality tests have been trialled to see how accurately Gen AI tools can generate correct or high scoring answers. With access to the role requirements and other company information, Gen AI tools can produce answers to some online tests that inflate the score a typical candidate might achieve.   

At this point, we’re not seeing score disruption at this stage of volume assessment processes. Every method will have a different level of vulnerability. Some may be sound, and the biggest threat to their accuracy may continue to come from candidates asking other people to take the tests for them.   

However, with 20% of job seekers in our survey saying they used Gen AI to complete an online test, it would be prudent for employers to periodically review and stress-test their online assessments to ensure that they are not easy to pass using Gen AI tools. If there are vulnerable areas, organisations can then introduce more robust tests and assessments to ensure their sift progresses the candidates with genuine potential for the role.   

Online Interview Problem 

It can be tempting to feel that abandoning online assessment methods in favour of pre-recorded or virtual live interviews would be a way of avoiding any risk of Gen AI use. Pre-recorded video interviews are likely to remain part of many volume assessment processes, valued for their efficiency and for creating opportunities to evaluate key criteria like motivation and verbal communication skills. And live virtual interviews over Zoom or Teams are common pre-assessment centre shortlisting tools, used to ensure that those invited to the assessment centre have sufficient the interpersonal skills to warrant a place in the final selection stage. 

However, pre-recorded or asynchronous interview are also not completely safeguarded from Gen AI disruption. While our current data reveals low usage of Gen AI for pre-recorded or live virtual interviews, as Gen AI tools become more sophisticated, it could create greater potential risk of disruption to the expected levels of authenticity in answers. 

New AI tools can ‘listen’ and provide natural responses in real-time, meaning that, if they choose, candidates can provide credible—yet made-up— answers to typical interview questions. Combined with advancements in gaze management technology, during interviews candidates can read from AI-generated responses while appearing to maintain direct eye contact with the web camera and delivering off-the-cuff answers.  

Research suggests that video interviewees who read or paraphrased AI-generated responses received much higher overall interview ratings than those who did not use AI. This presents a concerning catch-22: the very methods designed to efficiently screen candidates may no longer be reliable, while the alternative of conducting more in-depth interviews will stretch recruitment timelines and budgets. 

Navigating the New Recruitment Reality 

Many organisations are likely to need to review their assessment tools to adopt an approach that balances efficiency with integrity. As our research demonstrates, the tension between these priorities will only intensify as Gen AI capabilities continue to evolve. Some degree of AI assistance is likely unavoidable, so employers must concentrate instead on managing its use constructively and identifying the truly human qualities that drive success in a role. 

The good news is that our data indicates that it isn’t necessary to throw out everything that has helped us to find great new employees in the past. But it does show that the potential for disruption is present, and that the latest Gen AI capabilities are already being used in ways that can make it harder to tell who to hire—especially if we don’t review and evolve our assessment processes to protect the integrity of our recruitment outcomes.  

Identifying vulnerabilities in your assessment process is a crucial first step for organisations seeking to maintain integrity. That why PeopleScout’s Assessment Design & Delivery team has developed our Gen AI Opportunity & Risk Assessment Audit. This thorough review of your recruitment process will identify both vulnerabilities and opportunities related to Gen AI throughout the candidate journey. Our occupational psychologists prepare a report of evidence-based recommendations so you can focus your resources on critical vulnerability points, protecting the accuracy of your selection as well as diversity outcomes. 

For more Gen AI insights, download the full AI-Enabled Applicant: How Candidates Are Really Using Gen AI in Recruitment report. 

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The Truth About Gen AI & Job Seekers: 3 Insights from Our Latest Research 

The intersection of generative AI (Gen AI) and job seeking has garnered significant attention, with numerous tools available to help candidates with résumés, CVs, cover letters and interview preparation. Media coverage suggests widespread adoption, but actual prevalence isn’t that clear. 

To move beyond the hype and establish a clearer picture of the use of Gen AI across the broad population of job seekers, PeopleScout commissioned YouGov to conduct a comprehensive survey of 1,000 members of the UK public who had changed jobs within the previous 12 months. Our new research report, The AI-Enabled Applicant: How Candidates Are Really Using Gen AI in Recruitment, aims to provide clarity on real usage patterns and to better understand the potential implications for recruitment—especially amongst concerns that candidates might use these technologies to misrepresent their skills and experiences. 

This article is the first in a series exploring the data and grappling with the implications of Gen AI use amongst candidates. Read on for three key findings from our report. 

1. Gen AI Usage Amongst Candidates Isn’t as Prevalent as You Might Think 

While media narratives often portray Gen AI usage as nearly universal among job seekers, our research indicates a more measured reality. Our study reveals that fewer than one in five people (18%) who changed jobs in the UK in the last year used Gen AI at any point in their job search.   

This is considerably lower than media reports have suggested, and it’s lower than we were expecting given Gen AI tools have been freely available since November 2022. This calls for a reality check on the hype.  

It’s easy to see how employers could see media content—alongside indicators of Gen AI use in their own candidate pools—and overestimate the frequency of Gen AI-enhanced applications. However, at this point the evidence suggests that the vast majority of job seekers from the general population are not using Gen AI to assist their job search or applications.   

2. Interviews Seem Safe…For Now 

Just 9% of those using Gen AI at any point in the recruitment process used it to support their pre-recorded interviews. This was unexpectedly low, given the number using it to help with résumés, CVs and applications. It may be that its value in helping to prepare and practice for interviews is less well understood or harder to achieve. For example, Gen AI tools may need more sophisticated prompting to get high quality support for interview preparation.   

For candidates who used Gen AI at some point and who had a live virtual interview as part of their selection process, only 8% used Gen AI to help with this but, significantly, almost half of this group disclosed that they had used it for live support during the interview. Live interviews were previously a protected space from Gen AI use, and although this is reported by just handful of job seekers, it clearly suggests that real-time assistance during live virtual interviews is happening—and we would assume this is likely to increase.    

It isn’t evident from our survey exactly what type of live Gen AI assistance candidates were using, but newer Gen AI capabilities of ‘listening’ and responding in real time with a conversational style could allow candidates to deliver inauthentic answers without detection. This is something employers are likely to want to keep under observation and consider acting on, redesigning interview questions to make it harder to use Gen AI for deceptive purposes. Despite this, our survey indicates that this kind of potentially disruptive use is low amongst job changers and not a major cause for alarm at this point.   

3. No One’s Talking About It 

Perhaps most revealing for employers is that of those applicants who used Gen AI, only 38% would be willing to disclose their use to employers. The remaining 62% either wouldn’t disclose or are uncertain about whether they would—a concerning reality check for employers attempting to protect the integrity of their recruitment process.  

It begs the question—could this behaviour be driven by employers? According to our survey, employers rarely mention Gen AI usage in their communications with candidates. Only 5% of all job changers said their future employers spoke to them about Gen AI during the recruitment process. And for the few who did hear about it during recruitment,, 35% were told not to use it.   

The number of employers failing to communicate about AI in recruiting may contribute to candidates’ reluctance to discuss their Gen AI usage with employers due to an assumption that employers’ silence on the matter indicates that Gen AI use is inappropriate or unacceptable, and to reveal use of it would negatively impact their chances of getting an offer. 

Gen AI Opportunities & Risks 

Navigating this complex landscape effectively often requires specialized expertise and support. Working with a talent partner with deep assessment expertise can provide crucial advantages in maintaining recruitment integrity while achieving business objectives.  

As leading providers of talent assessment solutions, PeopleScout’s Assessment Design & Delivery team offers a Gen AI Opportunity & Risk Assessment Audit to provide organizations with a comprehensive review of their recruitment processes, identifying both vulnerabilities and opportunities related to generative AI throughout the candidate journey. This independent audit, grounded in psychological expertise, stress-tests each assessment element within your specific recruitment context to determine how Gen AI might impact selection accuracy and diversity outcomes. The resulting evidence-based recommendations allow employers to strategically focus resources on critical vulnerability points while potentially leveraging beneficial AI uses, enabling informed decisions about whether to accept, prevent or adapt to candidates’ use of Gen AI tools based on your organizational values and objectives. 

For more Gen AI insights, download the full The AI-Enabled Applicant: How Candidates Are Really Using Gen AI in Recruitment report. 

The AI-Enabled Applicant: How Candidates Are Really Using Gen AI in Recruitment

The AI-Enabled Applicant

How Candidates Are Really Using Gen AI in Recruitment

Is generative AI (Gen AI) disrupting your recruitment process? Our exclusive research with YouGov unveils what’s actually happening right now—and the results might surprise you.

While headlines scream about AI taking over job applications, our fresh data shows the nuanced reality of how candidates in the UK are really using these tools in 2025.

In this comprehensive report, you’ll discover:

  • The true adoption rate of Gen AI by job seekers (spoiler: it’s not what most experts predicted)
  • Which specific recruiting touchpoints are most vulnerable to Gen AI impact
  • Unexpected findings about candidate attitudes toward disclosing Gen AI usage
  • Actionable strategies to protect assessment integrity without fighting technology

Don’t Base Critical Hiring Decisions on Outdated Information

As some organizations implement extreme measures like blanket AI bans, others are finding smarter, more sustainable approaches that embrace innovation while maintaining recruitment quality. Download the report now to get ahead of this rapidly evolving challenge and transform potential threats into competitive advantages for your recruitment strategy.

Wates: Reconstructing Industry Perceptions Through Vibrant Employer Branding

Wates: Reconstructing Industry Perceptions Through Vibrant Employer Branding

Early Careers

Wates: Reconstructing Industry Perceptions Through Vibrant Employer Branding

PeopleScout helped Wates to attract and engage a wider range of candidates to the male-dominated construction industry through a vibrant and inclusive employer brand and assessment center.

7,918 applications generated (30% from women)
343 candidates assessed
1 / 3 of offers went to women despite being underrepresented in the industry

Situation

The construction industry’s image has remained virtually unchanged for years—dominated by hard-hats, high-vis, and steel beams rather than stories highlighting inclusion, innovation, collaboration or opportunity.

When Wates, a UK development, building and property maintenance company, needed to recruit 81 trainees across 21 roles and 28 locations, our priority was to stand out meaningfully in a crowded market. Despite its impressive 125-year legacy as an industry leader, Wates suffered from limited brand awareness.

Our objectives were clear:

  • Raise overall awareness of the Wates organization
  • Encourage a shift in industry perception
  • Attract a more diverse range of candidates

Solution

With these hard-to-fill roles distributed nationwide, we needed a targeted approach. Based on research, we developed four distinct audience personas that represented our target demographics, which then informed our channel strategy and creative approach.

Authentic Messaging

We crafted a new compelling, narrative that brought together everything Wates stands for:

Creating tomorrow together.

Headlines embodied Wates’ core values, speaking directly to the impact individuals would have on the company’s legacy while highlighting key benefits of joining the organization.

Distinctive Visual Identity

We developed bold, vibrant visuals that stood apart from industry norms. Our creative approach demonstrated how professional and personal lives intertwine, visually representing work-life balance and inclusivity. A dedicated photoshoot allowed us to not only capture images but also collect employee stories that inspired a bespoke set of illustrations.

Inclusive Assessment Process

We redesigned the video interview process to ensure accessibility for all candidates. While maintaining a standardized process to ensure fairness, each of the 21 roles required careful manual shortlisting based on performance metrics. With 343 candidates advancing to assessment, we conducted virtual assessment centers over three weeks, with each role getting a dedicated day.

Results

The campaign generated exceptional engagement:

  • 518,000 impressions (40% from TikTok)
  • 7,918 applications
  • 2,022 candidates invited to video interview
  • 343 candidates progressed to assessment centers
  • 30% female representation at application stage, increasing to 34% at offer stage
  • 117 offers extended

“We’re delighted with the quality of candidate applications and how much the collaborative work ethic stood out.”

– Annette, Wates

At a Glance

  • COMPANY
    Wates
  • INDUSTRY
    Building & Construction
  • PEOPLESCOUT SOLUTIONS
    Talent Advisory
  • ABOUT WATES
    The Wates Group was established in 1897 and is one of the leading privately-owned, construction, development and property services companies in the UK. They employ almost 6,000 people, working with a range of clients and partners from across the public and private sectors.

Gen AI & Interviews: Navigating the Impact in Volume Assessment

By Amanda Callen, Psychol AFBPsS FRSA, Head of Assessment Design

Pre-recorded or asynchronous video interviews have long been a core feature in volume assessment processes, valued for their ability to evaluate key criteria like motivation and verbal communication skills. But the rapid increase in accessible Generative AI (Gen AI) tools has created a significant potential risk of disruption to the expected levels of authenticity in answers and to the predictive strength of online interviews as a sifting tool.

PeopleScout’s year-on-year volume assessment data has so far shown little evidence of disruption following the introduction of free Gen AI tools like ChatGPT, but the potential for manipulation is undeniable. Realistically, we must expect that when candidates are given time to prepare responses, some will choose to use the tools to enhance their own pre-recorded video interview answers.

So, what can you do to protect the integrity of video interviews?

Should Preparation Time Be Scrapped?

Although an understandable initial response might be to prevent candidates from using Gen AI by removing preparation time and requiring instant responses, this approach could introduce new problems. Interview processes where there is no chance for the candidate to gather their thoughts may disadvantage neurodivergent candidates or those who have had less social and educational support for their job search. This could create a negative impact on inclusion and diversity goals.

Introducing a Second Assessment Point

If you want to keep the pre-recorded interview stage, you could consider introducing a second assessment point for the same criteria evaluated in the pre-recorded interview at a later stage, such as during an in-person interview or an assessment centre. Comparing performance and content shared at the different stages, allows assessors to identify people whose answers indicate inconsistency across stages.

Are Only Live Interviews Both Safe and Fair?

Face-to-face live interviews seem protected from any interference from real-time use of Gen AI to produce inauthentic responses. However, new Gen AI capabilities mean that virtual live interviews, such as those conducted via Zoom or Teams, are not completely safeguarded from Gen AI use.

Whilst to date it is has been difficult for candidates to use Gen AI without detection, new AI tools can ‘listen’ and provide natural responses in real-time. This, combined with advancements in gaze management technology, means that during virtual live interviews, candidates can read off AI generated responses while appearing to still maintain eye contact—and assessors may be unable to tell anything is amiss. There are even new Gen AI tools specifically marketed to job seekers that claim success in helping interviewees.

The Need for a Systemic Approach

Dropping pre-recorded or virtual interviews completely isn’t always optimal—especially with high-volume hiring. Simply taking them out of the process could lead to less holistic and effective sifting and a greater number of candidates being manually assessed. A more systemic response to the challenges posed by candidates using Gen AI is needed.

A review of your end-to-end assessment process and the individual assessment methods within it will give you an opportunity to evolve and improve your assessment to ensure the quality and fairness of hiring decisions are maintained despite candidate use of Gen AI.

Redefining Success Criteria

For many roles it is essential to include the motivation and skills needed to work with new Gen AI tools as part of the assessment criteria. A strong assessment process that embraces innovation ensures that candidates are not only evaluated on established success criteria but also on their potential to develop the skills that will help them succeed in a workplace where the ability to leverage AI and other emerging and future technologies is a pivotal factor in organisational success.

While there are no easy answers to the challenges created by candidates using Gen AI, a managed and systemic approach to evolving your assessment processes will help you capitalise on opportunities and ensure a fair and effective hiring process. Want to explore more about the impact of Gen AI on interviews? Watch our webinar on-demand, Job Interviews & Gen AI: Pitfalls & Best Practices to Hire Top Talent.

Social Value in Action: Flight for the Community

By Thomas Mason-Paley, Bid Director

‘Is there a social value question? What’s the weighting?’ In my role as Bid Director, I come across this in almost every pitch invitation.

For the uninitiated, almost all formal tenders now ask what a bidder will do, over and above the contract, to help support local communities, disadvantaged groups or the population at large.

To be honest, it gives me mixed feelings. In theory, it is important that businesses give back in meaningful ways, especially those receiving money from the public purse. Through collective efforts, combining the reach of the public sector with the skills of the private sector, we can significantly improve lives, and in turn, make society safer, richer and better for all.

However, I also understand the hurdles; not every company has the resources to make a real impact. For example, does an SME business, with few staff, really possess the time, money and resources to run employability workshops or CV writing webinars? When a client asks for time, resources and money from a provider, it runs the risk of social value becoming a ‘necessary evil’ which delivers poor returns for all, rather than a genuine force for good.

“Effective philanthropy requires a lot of time and creativity – the same kind of focus and skills that building a business required.”

– Bill Gates

It’s easy to complain and point out challenges. Anyone can do that; finding solutions is much harder. I believe PeopleScout and Heathrow Employment and Skills Academy provide a great example of combining resources, applying creativity and utilising key skills to deliver social good that benefits all.

The two organisations work in genuine collaboration to help Heathrow’s wider community find meaningful and gainful employment across the whole of the Airport, from shops and restaurants through to engineering and mechanical departments.

Heathrow, and its business partners, advertise available roles via the Heathrow Employment and Skills Academy website. PeopleScout screens candidates to ensure suitability and provide more insight into specific roles to ensure candidates fully understand responsibilities and would be comfortable working within the environment. We then book interviews on their behalf. Just as importantly, PeopleScout provides these candidates with advice and guidance prior to interviews, ensuring they are ready, motivated and equipped to increase their chance to succeed in the recruitment process. This personal and supportive service is most important for people who have been out of work for a long time or who may be making their first ever application for paid employment.

We also work with the Heathrow Employment and Skills Academy to deliver careers and essential skills workshops, employment webinars and community drop-in sessions. These are not projects which are ‘outsourced’ to PeopleScout, they are truly collaborative events that enable us to support the local community, with shared resources and shared goals, utilising the skills of both PeopleScout and Heathrow teams to maximum effect.

We have also re-written advertising content to ensure it is fully inclusive and appeals to different demographics, thereby ensuring no group feels hesitant about applying for roles that could significantly improve their lives.

This combined approach has delivered outstanding success; together, PeopleScout and the Skills Academy have supported over 14,000 applications from unemployed candidates and made over 600 job offers. Plus, 31 new apprentices have started on our shared apprenticeship scheme with our construction supply chain partners in 2024 alone. By working together, applying the methodologies of business with the values of philanthropy, we can drive real social change.

[On-Demand] Job Interviews & Gen AI: Pitfalls & Best Practices to Hire Top Talent

[On-Demand] Job Interviews & Gen AI: Pitfalls & Best Practices to Hire Top Talent

 

While everyone’s talking about AI in recruitment, we’ve been analysing its real impact on the candidate assessment process. Our data shows that while pre-recorded interviews remain crucial for volume hiring, they’re increasingly vulnerable to manipulation from candidates leveraging Generative AI (Gen AI) tools like ChatGPT or Gemini.

So, how do you accurately assess candidates while ensuring fair opportunities for all?

In this webinar, PeopleScout’s Head of Assessment Design, Amanda Callen, and Talent Solutions Director, James Chorley, break down the issues and share practical strategies for securing your interview and assessment process in the age of Gen AI. Whether you’re concerned about AI’s impact on your current practices or looking to future-proof your process, this session covers pitfalls ahead and best practice you can implement immediately.

In this webinar, we’ll tackle:

  • Gen AI Disruption: Understanding how Gen AI actually impacts pre-recorded interviews and assessment processes
  • Smart Mitigation Strategies: Exploring dual assessment approaches to safeguard quality without compromising the candidate experience
  • Future-Proofing Your Process: Anticipating Gen AI advances to help with reviewing and adapting your assessment tools to stay ahead
  • Plus, you’ll get a free guide!

You’ll gain a comprehensive understanding of both the challenges to interviews and suggested solutions, leaving with concrete strategies to protect your recruitment process while embracing innovation.

 

Presenter Information:

Amanda Callen, CPsychol AFBPsS HCPC-registered FRSA

Amanda is a Chartered Psychologist and an HCPC-registered Practitioner Psychologist with over 30 years’ experience of working in occupational psychology consultancy and research within UK and global public, private and third sector organisations. 

She is an assessment design and strategy specialist, with a particular interest in diversity, inclusion and fairness in assessment methodologies, and in how AI and new technology is impacting assessment practice and reality.

Amanda is Head of Assessment Design at PeopleScout, where she leads the team of psychologists providing a range of psychology services, including evidence-based diagnostics, assessment data analysis and bespoke assessment methodology design, alongside our consultancy and partnership services.

James Chorley

James Chorley is a seasoned professional with over 16 years of extensive experience in the Recruitment Process Outsourcing (RPO) industry. As a Talent Solutions Director – RPO for PeopleScout, he has a proven track record of success in various facets of RPO, including implementation, first-generation RPO, early careers and assessment solutions. His expertise lies in forging strong client partnerships and delivering tailored recruitment strategies that drive success.

In addition to his RPO expertise, James has a robust background in learning and development. This unique combination enables him to design and implement comprehensive assessment solutions that not only identify top talent but also support their ongoing development and growth within organisations. His commitment to continuous improvement and innovation in recruitment processes sets him apart as a thought leader in the industry.

Skills-Based Assessment: Where Potential Surpasses Pedigree

Skills profiles across industries have already changed dramatically and will continue to evolve at breakneck speed. In the next 15 years, we’ll see a staggering change in the skills required to perform our work. The mismatch between the demands of the future workforce and traditional recruitment practices emphasizes why skills-based hiring strategies are now mission critical. To address these shifts, organizations must take a more nuanced approach to the evaluation of a candidate’s abilities. A skills-based assessment can provide a comprehensive profile of a candidate’s capabilities, allowing talent acquisition leaders to understand not just if someone can perform a role but their potential for future growth. 

So, how can organizations effectively incorporate skills assessments into their talent acquisition strategy? This article will cover types of skills-based assessments, the benefits and some tips on how to get started.  

The Limitations of Old Evaluation Methods 

For decades, a candidate’s educational qualifications and work history served as proxies for their potential job performance. Hiring managers relied on academic degrees and years of experience to determine if someone had the necessary knowledge and abilities to succeed in a role. Traditional methods of evaluating candidates based solely on educational credentials and work experience are becoming increasingly ineffective in predicting job success. 

Research shows these résumé- or CV-based evaluation methods have significant flaws: 

  • Educational attainment does not always equal job performance. A recent study revealed that 72% employers don’t see a degree as a reliable signal for assessing the skills of a candidate. Yet, 52% are still hiring from degree programs because it’s considered a less risky choice.  
  • Work experience becomes an unreliable indicator as jobs evolve. As skills requirements change, years spent in a role does not mean someone has the skills needed for that same role in the years to come. 
  • These methods exhibit bias and lack diversity. Over-reliance on education disqualifies capable candidates who lack degrees for socioeconomic reasons. According to Deloitte, a third of Gen Zers and millennials say they decided not to pursue higher education with the leading reason being financial constraints. 

Defining Skills for Your Organization 

The term “skill” is broad and encompasses every type of characteristic or capability that could be needed by employees to do a great job in a role. Capturing and defining skills requirements across your organization is an essential first step for developing a skills-based model. 

So, what skills should companies look to define? Skills fall within three categories:  

  • Hard Skills / Technical Skills: These are the expertise areas like programming languages (i.e., python, Java), data analysis, financial modeling, and other role-specific knowledge. While they’re crucial for many jobs, they actually make up a small fraction of the overall skills picture.  
  • Soft Skills: Often undervalued, soft skills like problem-solving, emotional intelligence, communication and critical thinking are the grease that allows hard skills to operate smoothly. For most roles outside of niche specialties, these human skills make up the vast majority of what’s needed for success.  
  • Values Alignment and Organizational Fit: Less about executing the day-to-day work, this is about whether someone’s personality, mindset and motivations mesh with the company culture and values. It’s about determining if the candidate embodies the attitudes and behaviors you want to see in the role and at your organization. 

Making the effort to align on the skills needed for each role across your organization will not only ensure the success of your skills-based assessment transformation but will also support learning and development, career pathing and talent management. 

Types of Skills-Based Assessment 

As part of a skills-based hiring strategy, skills assessments focus on a candidate’s demonstrated skills and competencies rather than traditional qualifications like education, years of experience or work history. Skills-based assessments help you map a candidate’s skillset to a role’s requirements, gauging whether someone can actually perform well according to the role’s core skills. It also helps you judge candidates objectively, removing barriers for underrepresented groups, and find the best match for the job.  

Different types of skills-based assessments provide a more predictive and holistic view of talent, including: 

Hard Skills  

Skills assessments that measure hard skills help you evaluate technical capabilities like programming, data analytics, writing and more that power performance in specific job tasks. 

Hard skills-based assessment examples: 

  • Coding tests: For technical roles, coding tests can assess a candidate’s programming skills, problem-solving abilities and familiarity with specific languages or frameworks. 
  • Simulations: Hands-on simulations or role-playing exercises can assess a candidate’s ability to perform specific job-related tasks, providing insights into their practical skills and competencies. 

Soft Skills

Skills-based assessment for soft skills help identify transferable abilities like communication, problem-solving and emotional intelligence that enable workplace success. 

Soft skills-based assessment examples: 

  • Situational judgement test: SJTs present candidates with multiple job-related scenarios and asks them to choose the most appropriate response from a list of options. Having an SJT as part of your assessment center lets you evaluate candidates’ performance against real-world scenarios. Plus, candidates get a better feel for what the day-to-day job would look like.  
  • Case studies: Presenting candidates with realistic business scenarios or case studies can evaluate their analytical thinking, decision-making and problem-solving capabilities in ways relevant to the job. 
  • Interviews: Asking in the interview about preferred approach and style allows the candidate to self-report.  

Values Fit  

Values fit assessment measures alignment between a candidate’s outlook and company culture, which can impact employee engagement and retention. 

Values fit assessment examples: 

  • Values questionnaires: Values questionnaires are designed to measure a candidate’s values, beliefs and motivations to help you understand what drives a candidate and how well their values align with your company’s culture and mission. However, hiring managers may feel confident when they see a candidate’s values in action, i.e., when observing values-based behaviors in assessment center exercises. Alternatively, values-based questions can be included in an interview. 
  • Personality assessments: While not directly assessing skills, personality assessments can provide valuable insights into a candidate’s work style, preferences and potential cultural fit within the organization. 

Benefits of Skills-Based Assessments

Embracing skills-based assessment helps you move beyond the limitations of evaluating based on past experience to focus on present potential. Here are some of the benefits: 

Delivering Value to Candidates 

Skills assessments should provide clear value to candidates as well as the organisation: 

  • Creates Transparency for the Candidate 
    When the assessment outputs feed directly into the interview process, the candidate has a more personalized experience, making the interview feel more collaborative. Plus, candidates see how their effort during the assessment center connects to the actual role.  
  • Provides an Opportunity for Development 
    Skills assessments can become a career development tool. Even if the candidate doesn’t get the job, they gain visibility into their skills gaps and useful insight into building their skills for the future. 

Delivering Value to Employers 

Skills-based assessments also offer several advantages to employers over old evaluation methods: 

  • Better Prediction of Performance 
    Skills-based assessments provide better insight into on-the-job capabilities than education or experience alone, creating evidence-based, less biased hiring decisions. 
  • Creates Wider Talent Pools 
    Assessing for skills uncovers capable candidates regardless of their background, helping you tap into talent you would have otherwise overlooked. 
  • Facilitates Internal Mobility 
    Skill assessments aren’t just for recruiting. They can assist with identifying reskilling needs in your existing workforce, driving internal mobility and increasing retention. 
  • Data-Driven Decisions 
    Leveraging data from your skills assessment allows for analyzing gaps, workforce planning and building career pathing and development programs. 

Making the Shift to a Skills-Based Assessment Strategy 

While the benefits are clear, many organizations struggle with how to effectively implement skills-based assessment. The following section outlines key steps and considerations for successfully integrating assessments into your hiring process. From identifying critical skills for each role to selecting appropriate assessment tools and training hiring managers, these guidelines will help your organization make a smooth and effective transition to skills-based hiring.  

1. Create Stakeholder Buy-In  

The first step in moving toward skills-based assessments is communicating with hiring managers and leadership the “why” behind skills assessments and how they benefit candidates and the business. This will help you down the line when it comes to adoption of skills-first evaluation amongst hiring manager and recruiters. Make sure you address any concerns around changes to legacy processes and discuss ways to integrate skills data into hiring workflows and systems. 

2. Define Your Desired Skills and Competencies 

To effectively implement talent assessments in a skills-based hiring strategy, organizations must first clearly define the desired skills and competencies your business is looking for. Skills-based assessments can be implemented at different levels: 

  • Role-Specific: Assessments directly tailored to the particular skills profile needed for success in a given job. Candidates are measured against a target skills benchmark. 
  • Organization-Wide: A broader evaluation of a candidate’s skills compared to the general abilities the company needs in its workforce. This enables skills mapping and planning beyond just filling an immediate role. This is a more strategic approach for organizations already comfortable with a skills-based approach, as all roles in the organization require mapping against a full set of potential competencies.  

This process should involve input from hiring managers, current and past successful employees and other stakeholders to ensure a comprehensive understanding of each role’s requirements.  

3. Choose the Appropriate Assessment Tools  

With the desired skills and competencies identified, you can then select the appropriate assessment tools that best measure those abilities. This may involve implementing off-the-shelf assessments, developing custom assessments or a combination of both. There are many tools to choose from, so to avoid being overwhelmed, consider engaging a Recruitment Process Outsourcing (RPO) partner. PeopleScout’s assessment team features assessment psychologists that specialize in helping organizations determine the right tools for their talent program.  

4. Facilitate Change Management  

Once you’ve put skills-based assessments into practice, make sure you have training in place on the interpretation of your skills-based assessments output and how hiring managers should use this in their hiring decisions. You should also capture and share data with hiring managers and leadership to show the benefits of the change.  

Skills-Based Assessment & The Future of Work 

The accelerating pace of technological change means organizations can no longer rely on backward-looking education and experience signals alone to build teams. In the decades ahead, skills will only become more central in attracting, developing and deploying talent.  

An experienced RPO partner can be instrumental in helping organizations transition to and optimize skills-based assessments. RPO providers can help you identify the most relevant assessment tools for specific roles, integrate these seamlessly into your hiring process, and train internal teams on interpreting assessment results and using them effectively in hiring decisions. With an RPO partner, organizations can more efficiently adopt skills-based hiring practices, building strategic advantage in navigating the future of work. 

Navigating the Gen Z Era: Insights for Effective Early Careers Recruitment 

Navigating the Gen Z Era: Insights for Effective Early Careers Recruitment 

The future of work isn’t coming—it’s already here, and it’s powered by Generation Z.

Born into a world of uncertainty, Gen Z isn’t just adapting—they’re rewriting the rules. These digital natives are bringing fresh perspectives, unmatched tech-fluency and a hunger for meaningful work. But they’re also demanding authenticity, flexibility and a real commitment to social impact.

Can your organization keep up?

From TikTok-worthy employer branding to creating a workplace that balances purpose with work-life harmony, this ebook, Navigating the Gen Z Era: Insights for Effective Early Careers Recruitment, is your roadmap to successfully recruiting and retaining the Gen Z powerhouse.

In this ebook, you’ll discover:

  • What makes Gen Z tick: Understand their unique values and career expectations
  • Why your outdated recruitment tactics are falling flat with this generation
  • Strategies to align your early careers program with Gen Z’s values and expectations

Download your copy today for expert tips for reimagining your early career recruitment program to become a Gen Z magnet.

Supporting Annual Graduate Recruitment for a Government Agency 

Supporting Annual Graduate Recruitment for a Government Agency

Early Careers Recruitment

Supporting Annual Graduate Recruitment for a Government Agency

PeopleScout supports the assessment center for a UK government agency’s annual graduate recruitment campaign for policy advisors to ensure candidate quality and fairness.

3,500 + applications assessed
140 candidates supported in assessment centers
4 weeks of assessment centers completed

Situation 

This UK government agency runs an annual graduate recruitment campaign to hire quality early careers talent across their policy advisor team. They turned to PeopleScout to ensure this process remained consistent, fair and unbiased.  

Solution 

The PeopleScout talent assessment team supports the agency’s graduate recruitment program each year, continuously improving campaigns year-on-year.  

Prior to the assessment center, PeopleScout organizes assessors to sift written exercises. Successful candidates then complete a bespoke Situational Judgement Test, which we designed specifically to assess how candidates would respond in true-to-life scenarios that employees will encounter in their roles at the agency. This sifts out approximately 30% of applicants who would be unlikely to succeed at the assessment center. 

Candidate then complete the assessment center, for which we provide assessors. The assessment includes a variety of exercises like role plays, interviews and structured policy conversations. These are freshly designed by the client each year, and PeopleScout supports by reviewing the materials for consistency and best practice.  

Our experienced assessment team provides an end-of-campaign analysis, adverse impact analysis and recommendations for continual improvement. For example, off the back of these recommendations, we worked collaboratively with our client to host the assessment centres through part of our Affinix® total talent suite to create a smoother candidate and assessor experience in their virtual assessment centers.  

Results 

For this annual graduate recruitment campaign, PeopleScout assessed 3,697 applications, with 140 people completing the assessment center over four weeks. Ultimately, 53 candidates went on to work for the agency.  

At a Glance

  • COMPANY
    UK Government Agency
  • INDUSTRY
    Government & Public Sector
  • PEOPLESCOUT SOLUTIONS
    Recruitment Process Outsourcing, Talent Advisory, Affinix
  • ANNUAL HIRES
    50+ graduate policy advisors
  • ABOUT THE CLIENT
    This UK government agency employs over 3,000 civil servants.