Category: News

PeopleScout Named No. 1 Managed Service Provider on HRO Today’s MSP Baker’s Dozen

CHICAGO — May 3, 2017 — PeopleScout, a TrueBlue company and leading global provider of talent solutions, today announced that it has been recognized as the No. 1 Managed Service Provider on HRO Today’s MSP Baker’s Dozen Customer Satisfaction Ratings. In addition to being named first overall, PeopleScout also ranked No. 1 in Breadth of Service, No. 1 in Quality of Service, and No. 3 in Size of Deal.

PeopleScout completed the integration of Staff Management | SMX’s MSP division in January to provide more holistic workforce strategies that include both full-time and contingent workers. Staff Management | SMX successfully offered MSP services to clients for more than a decade and has appeared on the MSP Baker’s Dozen since its inception in 2010. The entire MSP team and client portfolio transitioned to PeopleScout, which continued the excellence in service delivery, operations and client relationships.

“PeopleScout has successfully integrated MSP and RPO operations while continuing to demonstrate its ability to deliver industry-leading results and exceptional customer service, earning the overall top ranking on this year’s MSP Baker’s Dozen,” said Elliot Clark, CEO and Chairman of SharedXpertise and HRO Today. “We congratulate PeopleScout on its success and commend their focus on delivering high quality, comprehensive MSP service while evolving its model to meet emerging client needs.”

“I am extremely grateful to our clients for their ongoing partnership and the support that led to this honor on the 2017 MSP Baker’s Dozen,” PeopleScout President Taryn Owen said. “At PeopleScout we are committed to helping our clients find innovative ways to solve complex problems and drive continuous improvement in their MSP programs. We are fortunate to have forward-thinking clients served by expert delivery teams who are focused on creating solutions that provide a competitive advantage today and in the future.”

About PeopleScout
PeopleScout, a TrueBlue company (NYSE: TBI), is trusted by businesses in North America and around the world for Managed Service Provider (MSP), Recruitment Process Outsourcing (RPO) and integrated Total Workforce Solutions. PeopleScout consults with clients to solve complex hiring challenges and achieve their growth and revenue goals. The company provides cost-effective delivery of scalable, integrated and highly customized talent solutions to more than 70 countries worldwide, with offices in Chicago, Charlotte, Sydney, Krakow, Gurgaon, Beijing, Toronto and Montreal. PeopleScout is consistently honored as an MSP and RPO industry leader on the HRO Today’s Baker’s Dozen lists and by key industry analysts including NelsonHall, Everest Group and the Staffing Industry Analysts (SIA). Learn more at www.peoplescout.com.

PeopleScout is featured in HRO Today Global’s Spring 2017 issue in the article Now Trending. The article quotes Nicole Cook, managing director of Australia and New Zealand for PeopleScout in APAC, and focuses on how technology will continue to develop and play a large role in workforce management in Asia.

The article states, “Technology and HR process automation are constantly growing and improving across the globe, and this is a main trend that HR executives based in Asia need to be looking at for 2017 and beyond. The impact of tech on workforce management is great – as nearly every type of work-related function in moving to digital – and HR teams have to keep up.”

Technology allows companies to take data from the pre- and post-recruitment process and merge it with business process information to help companies predict how to access best talent through analytical tools and algorithms.

“For clients that have been able to capture relevant HR metrics, we are seeing a trend in tying this data to financial results, by being able to predict desired outcomes and modifying process to get the results they need,” Cook says.

Another key technology trend in the past year is the use of artificial intelligence (AI) in the HR space.

“AI is only beginning to take off in our industry, but I believe there will be uses of AI within HR disciplines in APAC within the next six to nine months,” Cook predicts.

Finally, Cook shares thoughts on tools that will make workforce management easier.

“Many of our clients are going through a transformation to streamline HR processes, using integrated technology platforms to better engage and retain their employees,” Cook says. “If HR leaders haven’t started to innovate their HR function and instead remain caught in old processes, they will eventually lose out on top talent.”

Learn more in the full article at hrotoday.com.

PeopleScout is highlighted in the recent HRO Today article The Emergence of Total Workforce Solutions. The article features Taryn Owen, president of PeopleScout, and discusses how leading organizations are seeing the value of managing all of their talent with a single, integrated approach. Total Workforce Solutions merge Recruiting Process Outsourcing (RPO) with Managed Service Provider (MSP) programs into one blended solution to increase visibility into the full spectrum of talent.

When it comes to finding best talent, companies shouldn’t let worker type – full-time or contingent – impact hiring decisions. The article explains, “with 38 percent of the total workforce considered non-employee, 63 percent of organizations are rethinking how the workforce should be addressed, finds Ardent Partners’ 2016-2017 State of Contingent Workforce Management report. Part of that rethinking falls under a total workforce solution in which organizations manage all types of employees through an integrated approach.”

“The foundational components of RPO and MSP programs have traditionally been separated,” explains Owen in the article. “This includes implementation and service delivery teams, program owners, and sometimes end-users and technology platforms. To have a holistic view of your entire talent acquisition landscape, these functions must come together in one integrated program.”

“Managing the contingent workforce through a total workforce solution enables hiring managers to make hires faster, with better quality, and more cost effectively than in a siloed program,” continues Owen. “A consolidated view of the workforce also has the potential to cut redundant hiring volume and lower markup and bill rates.”

The benefits of an integrated approach to talent acquisition are enormous. In the article, Owen outlines three major benefits of Total Workforce Solutions:

Efficiency and Flexibility
“Companies need the flexibility to scale their workforce up or down based on need as well as access to talent from both contingent and full-time candidate pipelines,” says Owen. “As contingent workers become a more integral part of a company’s talent acquisition strategy, working with an MSP to source that talent is a necessity.”

Cost Savings
“Total workforce solutions can drive substantial financial and strategic benefits,” Owen says.”Financial benefits can include cost savings from better workforce utilization, improved demand management, and lower service and vendor management costs than in a previously decentralized program.”

Talent Pipelines and Pools
“With a holistic view of talent, hiring managers have access to larger talent pools,” says Owen. “For example, imagine a qualified candidate who was not chosen for a full-time position because there was an abundance of applicants. With a total workforce solution, the hiring manager would be able to determine if there was a different position for the candidate and move them into the contingent talent pool.”

Read the full article to learn more about the emergence of total workforce solutions.

PeopleScout is featured in HRO Today Global’s Winter 2017 issue in the article China: Skill Shortage Meets Talent Surplus. The article, featuring Nicole Cook, managing director of Australia and New Zealand for PeopleScout in APAC, focuses on keys to recruiting success in the APAC region, including retention strategies and hiring for future potential.

A critical challenge to recruitment in APAC is shifting demographics, especially in East Asia. According to the article, “many developed countries including Japan and South Korea continue to experience declining birth rates, which means that a population crash and depleted workforce is most likely on the horizon.”

“The populations of East Asia and Pacific are aging faster and on a larger scale than any other region in history, which could lead to a steep drop in the size of its workforce,” said Nicole Cook. “The aging population is primarily a concern for the more developed economies. For example, Japan’s population shrunk by almost one million people in the five years ending in 2015, and China’s working-age population shrank by 4.87 million people last year.”

This means that the skills shortages and talent deficit in APAC will worsen in the future. Employers must be proactive in their response to these trends.

“With 26.2 percent passive sourcing across all of our APAC clients in all industries — from retail to construction — we are doing a lot of direct sourcing to tackle this challenge head on,” Nicole Cook says. She also recommends companies turn to RPOs for help in attracting new talent and developing solid retention strategies and suggests direct sourcing whenever possible and leveraging social media in recruiting.

Read the full article at hrotoday.com.

PeopleScout has been featured in Human Resources Director magazine’s issue on Australia’s most innovative HR teams. The article, which features Nicole Cook, Managing Director ANZ at PeopleScout, focuses on talent solutions for a new era. As the article states, “as the Australian workforce undergoes dramatic change, now is the time to rethink traditional recruitment methods.”

Some of the key changes addressed in the article include globalization, an aging workforce and fundamental shifts in how, where and when people are undertaking work. Additionally, the rise of the contingent workforce is challenging businesses to explore creative ways of attracting and retaining new talent.

“The nature of jobs in the global marketplace is constantly evolving along with technology and the market itself,” says Nicole Cook. She adds that the classic supply and demand model of local talent filling the needs of local employers is obsolete.

A possible solution to these changing marketplace dynamics is partnering with an RPO, MSP or Total Workforce Solutions program. In the article, Nicole Cook outlined a few reasons why working with an RPO may be appealing to clients:

Results-focused:

• “An RPO model is unique in that we operate like a full integrated internal model, but we have contractual KPIs aligned to our client’s talent acquisition objectives that are non-negotiable. We can also flex up or down to meet recruitment demand easier than an internal team can.”

Flexibility:

• “Customers look to us to provide the flexibility to adapt to increases and decreases in demand, changing talent acquisition agendas and provide innovation. Our ability to be nimble and flexible in meeting the changing demands of our client is a requirement.”

End-to-end services:

• “HR directors in the APAC market aren’t simply looking for a transactional RPO any more. We’re being engaged to manage graduate recruiting, redesign employee value proposition programs, manage diversity agendas, run internal consulting projects or provide the entire HR function itself (HRO).”

Read the full article, Talent Solutions for a New Era, now.

TrueBlue COO Patrick Beharelle and PeopleScout President Taryn Owen Join SIA’s “North America Staffing 100 List”

Chicago, IL – Feb. 17, 2017– TACOMA, Wash.–TrueBlue CEO Steve Cooper has been named to the inaugural class of the Staffing Industry Analysts’ Hall of Fame, joining an exclusive list of leaders who have had a profound impact on the staffing industry. In addition, TrueBlue President and COO Patrick Beharelle and PeopleScout President Taryn Owen were named to SIA’s Staffing 100, which was announced in the latest issue of Staffing Industry Review.

The Staffing 100 list includes industry leaders who are pushing the boundaries of excellence, innovating and inspiring others including your customers to go beyond traditional models of staffing”

SIA describes the Staffing 100 as industry leaders who “will continue to break records, create new models of work, place people in jobs, help legislate and move the world of work forward.” This year, it created the Hall of Fame, which includes selected industry influencers who have been included on the Staffing 100 list for at least five consecutive years.

“This is a terrific honor, and it’s a privilege to be part of SIA’s first Hall of Fame class,” Cooper said. “We work hard to set a standard for the industry, both in terms of finding new ways to connect people and work and in conducting our corporate governance in an honest and ethical manner. The fact that Patrick and Taryn were both also named to the Staffing 100 list is a testament to TrueBlue’s leadership and innovation in our industry.”

SIA said it chose its first group of Hall of Fame members based on their pursuit of excellence, their desire to empower others, their ability to be persistent yet adapt in a workforce solutions ecosystem that is constantly involving, and a demonstration of integrity and strong leadership. These traits, SIA said, have enabled industry leaders such as Cooper to elevate the industry as a whole.

The Staffing 100 list includes industry leaders who are “pushing the boundaries of excellence, innovating and inspiring others including your customers to go beyond traditional models of staffing,” SIA said. Owen, who is making her first appearance on the list, has led PeopleScout through a period of tremendous worldwide growth over the past year that included the acquisition of the RPO division of Aon Hewitt and the integration of Staff Management | SMX’s MSP division.

Beharelle has overseen a 25 percent increase in revenue and is driving the organization’s digital transformation, global expansion and acquisition strategy. He has positioned TrueBlue as a leading employer of US military veterans through his work with organizations such as the Wounded Warrior Project and the Veteran Talent Exchange. This is his fourth appearance on the Staffing 100 list, including in his previous position as CEO of The Seaton Companies.

About TrueBlue:
TrueBlue (NYSE: TBI) is a leading provider of specialized workforce solutions that help clients create growth, improve efficiency and increase reliability. TrueBlue connected over 815,000 people with work during 2016 to clients in a wide variety of industries through its staffing, on-site workforce management and recruitment process outsourcing services. Learn more at www.trueblue.com.

About PeopleScout
PeopleScout, a TrueBlue company, is a Total Workforce Solution provider trusted by businesses in North America and around the world for Recruitment Process Outsourcing (RPO), Managed Service Provider (MSP) and blended solutions. PeopleScout consults with clients to solve complex hiring challenges and achieve their growth and revenue goals. PeopleScout provides cost-effective delivery of scalable, integrated and highly customized staffing solutions to more than 70 countries worldwide, with offices in Chicago, Charlotte, Sydney, Krakow, Gurgaon, Beijing, Toronto and Montreal. PeopleScout is a recognized leader in innovative talent management solutions, repeatedly honored as an RPO and MSP industry leader. PeopleScout has been named to HRO Today’s RPO Baker’s Dozen for 10 straight years, named a “Leader” on Everest Group’s 2016 PEAK Matrix™ of RPO providers and ranked as a “Leader” on NelsonHall’s RPO vendor assessment. The company has also been named a leading MSP service provider on HRO Today’s MSP Baker’s Dozen since 2010. PeopleScout and its parent company TrueBlue are members of the Staffing Industry Analysts’ Global 100. Learn more at peoplescout.com.

Holistic Approach Engages and Leverages Talent in One Integrated Environment

CHICAGO — February 2, 2017 — PeopleScout, a TrueBlue company and global provider of Recruitment Process Outsourcing (RPO), announced it has added Managed Service Provider (MSP) solutions to its suite of talent services. PeopleScout’s MSP solutions provide end-to-end workforce and vendor management for high-volume users of contingent labor and tailored, unbundled solutions for small- to mid-sized users. With this addition, PeopleScout expands its ability to help clients engage and leverage talent enterprise-wide in one environment with Total Workforce Solutions.

PeopleScout President Taryn Owen said the company has completed the process of moving MSP services to PeopleScout from sister company Staff Management | SMX, which successfully offered these capabilities to clients since 2005. In that time, Staff Management | SMX became a recognized leader in the MSP industry and earned a place on the elite HRO Today’s annual Baker’s Dozen list of top MSP providers for seven consecutive years, since the inception of the rankings in 2010. The entire MSP team transitioned to PeopleScout, ensuring no interruption in operations, service delivery or client relationships.

PeopleScout’s enhanced service offering will help clients drive increasing value and innovation for their talent acquisition programs while solving complex talent-related challenges.

Comprehensive Talent Acquisition Program: Leveraging RPO and MSP in one integrated total workforce environment enables informed decision making cross-enterprise, drives worker quality and retention, and reduces costs and risks.

Competitive Advantage: The adoption of blended RPO and MSP solutions will address drivers from the changing world of work including globalization, talent scarcity, growth of the contingent workforce, and technological advances.

“I am extremely pleased to bring MSP services to the PeopleScout brand and offer our clients a holistic approach to attracting and managing their permanent and contingent workforce,” Owen said. “Our clients, many of whom have asked us to bring RPO and MSP together, will appreciate the integrated planning capabilities we’re now able to offer. They will also benefit from the added value and reduced risk PeopleScout can now bring to their recruitment programs.”

About PeopleScout
PeopleScout, a TrueBlue company, is a Total Workforce Solution provider trusted by businesses in North America and around the world for Recruitment Process Outsourcing (RPO), Managed Service Provider (MSP) and blended solutions. PeopleScout consults with clients to solve complex hiring challenges and achieve their growth and revenue goals. PeopleScout provides cost-effective delivery of scalable, integrated and highly customized staffing solutions to more than 70 countries worldwide, with offices in Chicago, Charlotte, Sydney, Krakow, Gurgaon, Beijing, Toronto and Montreal. PeopleScout is a recognized leader in innovative talent management solutions, repeatedly honored as an RPO and MSP industry leader. PeopleScout has been named to HRO Today’s RPO Baker’s Dozen for 10 straight years, named a “Leader” on Everest Group’s 2016 PEAK Matrix™ of RPO providers and ranked as a “Leader” on NelsonHall’s RPO vendor assessment. The company has also been named a leading MSP service provider on HRO Today’s MSP Baker’s Dozen since 2010. PeopleScout and its parent company TrueBlue are members of the Staffing Industry Analysts’ Global 100. Learn more at www.peoplescout.com.

About Staff Management | SMX
Staff Management | SMX, a TrueBlue company, is a recognized leader in innovative workforce management solutions that provide best talent, drive compliance, deliver tangible savings, and yield sustainable value. As part of TrueBlue, Staff Management | SMX is the largest industrial staffing provider in the U.S. and is part of the Staffing Industry Analysts’ list of largest global staffing providers. Learn more at www.staffmanagement.com.

About TrueBlue
TrueBlue (NYSE: TBI) is a leading provider of specialized workforce solutions that help clients create growth, improve efficiency and increase reliability. TrueBlue connects over 800,000 people and work annually to clients in a wide variety of industries through its staffing, on-site workforce management and recruitment process outsourcing services. Learn more at www.trueblue.com.

PeopleScout Press Contact
Caroline Sabetti
V.P., Global Marketing and Communications
312-560-9173

CHICAGO — January 16, 2017 — PeopleScout, a leading provider of recruitment process outsourcing services that recruits more than 350,000 candidates for full-time positions with some of the world’s best-known companies, has joined the newly launched Ready to Work Business Collaborative. The Ready to Work Business Collaborative (RTWBC) is a non-partisan initiative to help employers achieve their goals by hiring highly capable candidates, including the long-term unemployed and veterans, who may have been inadvertently overlooked in traditional recruitment.

“We’re proud to play an active role in the Ready to Work Business Collaborative,” TrueBlue COO Patrick Beharelle said. “PeopleScout and the TrueBlue companies regularly place U.S. Military veterans in full-time employment, so we offer expertise that can be very valuable toward the Collaborative’s goals.”

“We understand that there are thousands of great candidates for jobs who, through no fault of their own, may be wrongly perceived by potential employers as less attractive for a position simply because they have been out of work for a longer time,” PeopleScout President Taryn Owen said. “We’re excited to work with RTWBC and use our experience to develop policies and programs that will help reconnect the long-term unemployed with meaningful work.”

“The Ready To Work Business Collaborative is excited that PeopleScout supports the first quarterly convening of employers who will learn about best practices in hiring ready to work candidates,” said Beverly Riddick, Executive Director, Ready To Work Business Collaborative. “At this event, human resource and recruitment professionals will build a toolkit that employers can use at every step of the hiring process as they tap the talent pools of long-term unemployed, under-employed, veterans, the disabled and young workers seeking opportunities.”

“The Ready To Work Business Collaborative is excited that PeopleScout supports the first quarterly convening of employers who will learn about best practices in hiring ready to work candidates,” said Beverly Riddick, Executive Director, Ready To Work Business Collaborative. “At this event, human resource and recruitment professionals will build a toolkit that employers can use at every step of the hiring process as they tap the talent pools of long-term unemployed, under-employed, veterans, the disabled and young workers seeking opportunities.”

According to Riddick, research shows that ready to work employees, such as the long-term unemployed and veterans, have an above-average retention rate compared to other employees in the same industry.

Beharelle and Owen both recently attended a meeting at the White House with Obama Administration officials and other business leaders participating in the RTWBC. PeopleScout representatives will join other business leaders at the first quarterly meeting of employers that will be held on March 15, 2017 in New York City.

About PeopleScout
PeopleScout, a TrueBlue company, is a Total Workforce Solution provider trusted by businesses in North America and around the world for Recruitment Process Outsourcing (RPO), Managed Service Provider (MSP) and blended solutions. PeopleScout consults with clients to solve complex hiring challenges and achieve their growth and revenue goals. PeopleScout provides cost-effective delivery of scalable, integrated and highly customized staffing solutions to more than 70 countries worldwide, with offices in Chicago, Charlotte, Sydney, Krakow, Gurgaon, Beijing, Toronto and Montreal. PeopleScout is a recognized leader in innovative talent management solutions, repeatedly honored as an RPO and MSP industry leader. PeopleScout has been named to HRO Today’s RPO Baker’s Dozen for 10 straight years, named a “Leader” on Everest Group’s 2016 PEAK Matrix™ of RPO providers and ranked as a “Leader” on NelsonHall’s RPO vendor assessment. The company has also been named a leading MSP service provider on HRO Today’s MSP Baker’s Dozen since 2010. PeopleScout and its parent company TrueBlue are members of the Staffing Industry Analysts’ Global 100. Learn more at peoplescout.com.

About Ready to Work Business Collaborative
The Ready To Work Business Collaborative is a non-partisan business-led organization that brings together employers who are interested in successfully hiring and retaining ready to work talent consisting of the long term unemployed, the under-employed, veterans, people with disabilities and opportunity youth.

PeopleScout Press Contact
Caroline Sabetti
V.P., Global Marketing and Communications
312-560-9173