Tag: #mspfeature

PeopleScout’s Affinix™ Wins Gold for Best Advance in Talent Acquisition Technology in Brandon Hall Group’s 2020 Human Capital Management Excellence Awards

Posted on by skatz

Affinix also recognized for Most Innovative Product Feature in the 2020 Best in Biz Awards

Chicago – December 14, 2020 – PeopleScout’s proprietary talent acquisition technology, Affinix™, has been named a Gold winner for Best Advance in Talent Acquisition Technology in Brandon Hall Group’s 2020 Human Capital Management (HCM) Excellence Awards program.

In addition, Affinix was named a Silver winner in the Most Innovative Product Feature of the Year – Enterprise category in the 10th annual Best in Biz Awards.

PeopleScout was recognized for continuing to accelerate innovation in talent acquisition technology to support employers as they shifted to a virtual hiring process in response to the pandemic. PeopleScout was quick to enhance Affinix features such as virtual interviews, digital assessments and virtual hiring events to help companies safely and easily acquire talent without face-to-face interactions.

“Our vision for Affinix has always been to meet clients and candidates where they are; this year that has meant helping clients pivot to a virtual experience without sacrificing candidate experience,” said PeopleScout President Brannon Lacey. “This recognition from BrandonHall and Best in Biz is a true testament to the power of Affinix to make it easier for companies and job seekers to connect—no matter the obstacles.”

Affinix meets the growing demand for an AI-enabled and consumer-like candidate experience by providing the right balance of automation with human-touch and personalization. By reimagining the sourcing and recruiting process from start to finish, Affinix leverages cutting-edge talent acquisition technology for a seamless experience and better results.  

Launched in 2017, Affinix has delivered significant performance improvements to PeopleScout clients:

  • Artificial intelligence identifies an average of 43 more candidates per requisition.
  • Percentage of candidates applying on mobile increases nearly three-fold.
  • Applicant conversion increases from an average of 30% to 80% with easy apply features.
  • Virtual assessment and scheduling reduce time-to-fill by as much as 35%.

PeopleScout continues to lead the talent acquisition industry with its innovative talent technology and solutions. Previous recognition for Affinix includes:

In 2020, PeopleScout was also named a Leader, the highest rating, in every category in NelsonHall’s global 2020 NEAT Vendor Evaluation for RPO; the largest RPO provider in North America and a Leader in Everest Group’s Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2020; and a global leader in HRO Today’s Baker’s Dozen Customer Satisfaction Ratings for MSP and RPO.

About Brandon Hall Group
Brandon Hall Group is a research and analyst firm, with more than 10,000 clients globally and 25 years of delivering research-based solutions that empower excellence in organizations around the world through our research and tools each and every day. Our vision is to inspire a better workplace experience. Our mission is to empower excellence in organizations around the world through our research and tools each and every day.

About Best in Biz Awards
Since 2011, Best in Biz Awards has been the only independent business awards program judged by a who’s who of prominent reporters and editors from top-tier publications from North America and around the world. Over the years, judges in the premier awards program have ranged from Associated Press to the Wall Street Journal and winners have spanned the spectrum, from blue-chip companies that form the bedrock of the global economy to some of the world’s most innovative start-ups and nimble local companies. Each year, Best in Biz Awards honors are conferred in two separate programs: North America and International, and in 90 categories, including company, team, executive, product, and CSR, media, PR and other categories. For more information, visit: http://www.bestinbizawards.com

About PeopleScout
PeopleScout, a TrueBlue company, is the world’s largest RPO provider managing talent solutions that span the global economy, with end-to-end MSP capabilities supporting total workforce needs. PeopleScout boasts 97% client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix™, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience with one-point ATS and VMS integration and single sign-on. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centers in Charlotte, Toronto, Montreal, Bristol, Krakow, Gurgaon and Bangalore. For more information about PeopleScout and its Now to Next brand promise, please visit www.peoplescout.com.

Press Contact:
Sarah Katz Candelario
Director of Marketing & Communications
skatz@peoplescout.com   
312-915-5544

PeopleScout’s UK-Based Talent Advisory Team, TMP Holdings Limited (“TMP”), Wins Agency of the Year at 2020 Recruitment Marketing Awards

Posted on by skatz

Company also recognized for Campaign of the Year

London – November 9, 2020 – PeopleScout won four Recruitment Marketing Awards (RMAs), including Agency of the Year and Campaign of the Year, at the virtual awards ceremony held on October 29, 2020. The RMAs recognize excellence in recruitment marketing and talent management.

“PeopleScout won this award as they worked with phenomenal creative output and overall met their customer’s needs,” said the RMA judges in regards to the Agency of the Year award.

“We are incredibly honored to be named Agency of the Year and to receive recognition for our work,” said Andrew Wilkinson, Executive Leader, Group Managing Director – EMEA and APAC. “As the pandemic continues to reshape the way we approach recruitment marketing and employer branding, the importance of effective and innovative candidate communications has never been greater.”

PeopleScout’s global reach and local expertise continues to make an impact on the talent acquisition and recruitment marketing industry. The company offers Recruitment Process Outsourcing (RPO) and Managed Service Provider (MSP) services as well as talent acquisition solutions including assessment, early careers, candidate experience and employer branding. The combined power of its solutions enables the company to stand out from its peers with innovative design and a focus on delivery.

The award for Campaign of the Year was for PeopleScout’s work with its client, a motoring company in the UK. The goal of the campaign was to attract the attention of large numbers of potential passive candidates who might never have considered a career with the client.

“An excellent campaign that turned an employer brand into a live experience and was unlike no other,” said the RMA judges. “The live event received public interest and was a bold campaign with impressive results from applications across four targeted sections.”

This is the second consecutive year that PeopleScout won top award honors at the RMAs. In 2019, PeopleScout won the Grand Prix award for the company’s creative approach to recruiting nurses in Greater Manchester, as well as awards for employer branding, recruitment effectiveness and video. In 2020, PeopleScout also won four coveted Recruiting Advertising Design (RAD) awards, including Work of the Year as well as in the Innovation, Use of Social and Out of Home Advertising categories.

To learn more about the RMAs and the 2020 winners, visit https://thermas.co.uk/2020-winners/.

About PeopleScout
PeopleScout, a TrueBlue company, is the world’s largest RPO provider managing talent solutions that span the global economy, with end-to-end MSP and talent advisory capabilities supporting total workforce needs. PeopleScout boasts 97% client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix™, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience with one-point ATS and VMS integration and single sign-on. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centers in Toronto, Montreal, Charlotte, Bristol, Krakow, Gurgaon and Bangalore. For more information, please visit www.peoplescout.com.

Press Contact:
Sarah Katz Candelario
Director of Marketing & Communications
skatz@peoplescout.com
312-915-5544

PeopleScout Identified as a Leader in all Categories in NelsonHall’s 2020 NEAT Vendor Evaluation for RPO

Posted on by skatz

World’s largest RPO provider named a global leader for the third consecutive year

Chicago – October 27, 2020 – PeopleScout has been named a Leader, the highest rating, in every category in NelsonHall’s global 2020 NEAT Vendor Evaluation for RPO. The categories in which PeopleScout was recognized as a Leader are: Geographic Footprint and Scalability, TA Transformation, Innovation in Services, Candidate Experience, as well as an Overall rating.

Nikki Edwards, Principal Analyst, HR Technology & Services, NelsonHall, said: “PeopleScout has expanded and enhanced its portfolio of RPO models and services to embrace the challenges of hiring talent in 2020 and beyond. Further, it has upgraded its multifunctional Affinix platform, leveraging many of the latest technology/tools available in the marketplace to enable its clients achieve a competitive edge.”  

NelsonHall NEAT for RPO Chart 2020

NEAT is NelsonHall’s vendor evaluation and assessment tool, offering companies around the world a comprehensive assessment of vendors’ offerings and capabilities. The NEAT for RPO enables buyers to strategically evaluate vendors across a range of criteria and business situations with a specific focus on candidate experience, innovation and global delivery.

“It is an incredible honor to be named a Leader in all categories in NelsonHall’s 2020 NEAT vendor evaluation for RPO,” said PeopleScout President Brannon Lacey. “When COVID-19 emerged, PeopleScout was quick to pivot and enhance our solution offerings in a way that met the changing needs of our clients and kept people safe without sacrificing an exceptional candidate experience. As we look to the future, we will continue to focus on supporting our clients’ talent programs with the right balance of human-touch and superior talent technology throughout the entire hiring process.”

Positioning as a “Leader” on the NEAT vendor evaluation is based on a combination of analyst assessments and feedback from RPO vendor clients. Interviews with RPO vendor clients focus on measuring the vendor’s ability to deliver immediate benefit as well as evaluating the vendor’s suitability to meet future requirements. 

Highlights from NelsonHall’s evaluation of PeopleScout on the 2020 NEAT vendor evaluation include the company’s:

  • Broad range of RPO, and more widespread, talent solutions, including those established for working in a COVID-19 world
  • Talent Advisory services, notably employer branding, assessment, recruitment marketing and the future of work consulting
  • Global footprint across North America, EMEA and APAC through the 2018 acquisition of TMP Holdings LTD and previous acquisitions
  • Commitment to Diversity and Inclusion, notably minimizing bias in assessments and selection methods plus its established Veteran Talent Exchange platform
  • Technology innovation, notably its comprehensive set of enhancements to its Affinix platform in 2019/2020
  • Repositioning as a Total Workforce Solutions organisation, establishing a unified approach to operational delivery and technology platforms

PeopleScout continues to be a leader in RPO, MSP and Total Workforce Solutions. Earlier in 2020, PeopleScout was named the largest RPO provider in North America and a Leader in Everest Group’s Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2020. Also in 2020, PeopleScout was named a global leader in HRO Today’s Baker’s Dozen Customer Satisfaction Ratings for MSP and RPO, as well as the No. 1 RPO provider in APAC for the second consecutive year and a leading RPO provider in EMEA. PeopleScout’s talent technology platform, Affinix, was named a winner in the 2020 American Business Awards in the Artificial Intelligence/Machine Learning Solution — Business Technology category.

Learn more about PeopleScout’s 2020 NelsonHall NEAT vendor evaluation by downloading the full report.

About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organisations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis.

About PeopleScout
PeopleScout, a TrueBlue company, is the world’s largest RPO provider managing talent solutions that span the global economy, with end-to-end MSP and talent advisory capabilities supporting total workforce needs. PeopleScout boasts 97% client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience with one-point ATS and VMS integration and single sign-on. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centers in Toronto, Montreal, Charlotte, Bristol, Krakow, Gurgaon and Bangalore. For more information, please visit www.peoplescout.com.

Press Contact:
Sarah Katz Candelario
Director of Marketing & Communications
skatz@peoplescout.com
312-915-5544

TrueBlue Names Brannon Lacey President of PeopleScout

Posted on by skatz

TACOMA, Wash. — September 15, 2020 — TrueBlue, a global leader in specialized workforce solutions, announced today a new appointment to its senior leadership team. Brannon Lacey has been named President of PeopleScout, a division of TrueBlue and the world’s largest recruitment process outsourcing provider. Lacey replaces outgoing interim President Chip Holmes.

Lacey most recently served as the President and Chief Product Officer of Benefits Solutions at Alight, a leading human capital and business solutions provider. At Alight he led a $2 billion business segment and a global team of 14,000 colleagues.

Prior to Alight, Lacey spent more than four years at Rackspace, where he served as SVP & General Manager of Application Services among other roles. Before that, Brannon served as a principal at Samsung Ventures, where he led venture capital investments for mobility products. He has also held a variety of strategic technology consulting and leadership roles at Samsung, Skaya and Accenture.

“Brannon is a technology-centric leader with strong expertise in product management, global leadership, and human capital solutions,” said TrueBlue CEO Patrick Beharelle. “He has the right vision and capabilities to lead PeopleScout’s next phase of growth and innovation, with customer success and ongoing digital transformation as guiding principles.”

About TrueBlue

TrueBlue (NYSE: TBI) is a leading provider of specialized workforce solutions that help clients achieve business growth and improve productivity. In 2019, TrueBlue connected approximately 724,000 people with work. Its PeopleReady segment offers on-demand, industrial staffing, PeopleManagement offers contingent, on-site industrial staffing and commercial driver services, and PeopleScout offers recruitment process outsourcing (RPO) and managed service provider (MSP) solutions to a wide variety of industries. Learn more at www.trueblue.com.

PeopleScout Named a Leader on HRO Today’s 2020 MSP Baker’s Dozen

Posted on by jpatel

Buyers also rank PeopleScout as No. 1 in “Breadth of Service” category 

Chicago — May 14, 2020 — PeopleScout has been recognized as a leader in Managed Service Provider (MSP) solutions on HRO Today’s annual MSP Baker’s Dozen Customer Satisfaction Ratings. In addition to being named a leader, PeopleScout was ranked No. 1 in the Breadth of Service category. 

“Thank you to our valued clients for making this recognition possible. We are honored to again be named an MSP leader,” said PeopleScout Interim President Chip Holmes. “As we continue to face the obstacles presented by the coronavirus pandemic together, our commitment to providing innovative workforce management solutions to meet our clients’ ever-changing needs remains our top priority.” 

PeopleScout’s Beyond the Expected MSP service approach leverages powerful analytics and a wealth of experience to optimize supplier and workforce performance, maximize efficiency, increase cost savings and ensure compliance. PeopleScout’s MSP solutions go beyond the cost controls and process administration typical of standard MSP programs to deliver consultative insight and a uniquely transparent approach to partnership that moves businesses forward.  

PeopleScout’s MSP solutions are also powered by Affinix™, PeopleScout’s proprietary talent technology, to harness the power of data and analytics, allowing clear visibility across contingent workforces and other labor channels for a total workforce view. Embedded within PeopleScout’s talent solutions, Affinix is a robust platform that delivers speed and scalability to our MSP clients while leveraging artificial intelligence, machine learning, automation, predictive analytics and more. 

HRO Today surveys current buyers of MSP services for its Baker’s Dozen, which ranks the top 13 MSPs in the industry. PeopleScout has been named to this elite list every year since its inception. Learn more on the HRO Today Magazine website. 

About PeopleScout 
PeopleScout, a TrueBlue company, is the world’s largest RPO provider managing talent solutions that span the global economy, with end-to-end MSP and talent advisory capabilities supporting total workforce needs. PeopleScout boasts 97% client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience with one-point ATS and VMS integration and single sign-on. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centers in Toronto, Montreal, Charlotte, Bristol, Krakow, Gurgaon and Bangalore. For more information, please visit www.peoplescout.com. 

Press Contact: 
Caroline Sabetti 
Global VP of Marketing and Communications 
csabetti@peoplescout.com 
312-560-9173 

PeopleScout Named a 2020 Leader in Recruitment Process Outsourcing by Everest Group

Posted on by skatz

CHICAGO – April 14, 2020 – PeopleScout has been named a Leader in Everest Group’s Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2020 for the second consecutive year.

“PeopleScout’s expertise across a diverse range of industries and clients, strong focus on technology and analytics in RPO solutions through its Affinix™ platform, and dedicated investments to strengthen its consulting capabilities and geographic presence outside North America, especially Europe, have helped it become one of the largest RPO service providers globally and a Leader on Everest Group’s RPO PEAK Matrix® 2020,” said Arkadev Basak, Vice President, Everest Group.

Everest Group classifies RPO service providers into three ascending categories of Aspirants, Major Contenders and the highest designation, Leaders. Everest Group’s PEAK Matrix® framework assesses the market impact and overall delivery capability of RPO service providers.

“Our commitment to providing our clients with innovative solutions and technology has never been stronger, as we face the challenges presented by the coronavirus pandemic together,” said PeopleScout Interim President Chip Holmes. “Being recognized as a Leader and for our responsiveness to client needs by Everest Group is great validation of our mission to help our clients find, engage and deliver the best talent – no matter the obstacle.”

Everest Group’s assessment of PeopleScout on this year’s PEAK Matrix highlighted the following key strengths:  

  • Referenced clients reported that responsiveness, access to resources, relationship and account management were strengths of PeopleScout.
  • PeopleScout’s proprietary talent acquisition technology Affinix was recognized for its host of features, including video interviews, candidate self-scheduling, talent community management, predictive and prescriptive analytics capabilities, and its talent mapping feature which uses AI sourcing to find candidates who are the best fit for particular job titles and roles.
  • PeopleScout’s recent acquisition of TMP Holdings LTD (TMP) strengthened its European (particularly UK) presence, and further expanded its product offerings and services portfolio, specifically that of value-added services, by strengthening its employer branding practice.
  • PeopleScout has been proactive in strengthening its presence in fast-growing industry verticals, such as retail and healthcare. The company has also developed capabilities to service clients in new industries such as government/public sector, media, and energy and utilities.

Everest Group’s research is based on three key sources of proprietary information: its database of approximately 3,000 RPO deals, the operational capability of the 25 assessed RPO service providers and ongoing buyer surveys and interactions. To be named a Leader, RPO providers must have the highest maturity levels in market impact, vision and capability.

To learn more about the RPO Service Provider Landscape PEAK Matrix® Assessment 2020 visit the Everest Group website.

About PeopleScout
PeopleScout, a TrueBlue company, is the world’s largest RPO provider managing talent solutions that span the global economy, with end-to-end MSP and talent advisory capabilities supporting total workforce needs. PeopleScout boasts 97% client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience with one-point ATS and VMS integration and single sign-on. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centers in Toronto, Montreal, Charlotte, Bristol, Krakow, Gurgaon and Bangalore. For more information, please visit www.peoplescout.com.

Press Contact:
Caroline Sabetti
Global VP of Marketing and Communications
csabetti@peoplescout.com
312-560-9173

COVID-19 Series: Keeping Candidates and Employees Safe with a Virtual Hiring Solution

Posted on by nfuqua

As organizations around the globe confront the challenges presented by the coronavirus (COVID-19) outbreak, even the most seasoned talent leaders find themselves in uncharted territory. We’re creating a miniseries with our experts here at PeopleScout about the issues that are most pressing during this uncertain time.

We are focused on the safety of our employees and clients, friends, families and loved ones. However, it is important for many organizations to keep their talent acquisition functions moving – whether to provide essential services or to serve our communities by providing jobs. Many organizations are also now adapting to a newly virtual workforce.

In that spirit, in this podcast, we share insights from PeopleScout Global Leader of Affinix Client Success and Strategy Allison Brigden on transitioning to a virtual talent acquisition solution.

Allison has been with PeopleScout since 1995 and has served in roles related to implementing and managing complex RPO programs as well as operations and technology. In her current role, Allison focuses on leveraging technology to elevate the talent strategy and client success through Affinix, PeopleScout’s proprietary talent technology platform. Allison leads an Affinix Client Success Team and our strategic technology partnerships. The Affinix Client Success Team is focused on understanding our clients’ objectives with Affinix and creating positive outcomes. She also possesses a deep commitment to corporate social responsibility, with an emphasis on military veteran advocacy. Allison holds a bachelor’s degree from the University of Utah.

At PeopleScout, we’re all dealing with the same changes—working from home and recording these podcasts from a distance, so things may sound a bit different than you’re used to hearing.

COVID-19 Response Update

Posted on by Kate

At PeopleScout we are taking a people-first approach to our coronavirus (COVID-19) response because the health and well-being of our employees and clients around the globe is our top priority.

Our COVID-19 response team is continuing to evolve and adjust our internal policies in alignment with global, country and local health organizations as the situation evolves. Below please find a high-level overview of some of the measures we’ve taken to respond. Our complete COVID-19 response is available on our website.

  • Access to information – Our internal COVID-19 information hub provides employees with easy access to safety recommendations, the latest updates and answers to their questions.
  • Work from Home – Work from home policies have been enacted on a location by location basis and our employees have been equipped with both the technology and support needed to work from home.
  • Healthy Work Environment – Enhanced environmental hygiene measures are in effect in our office locations and we continue to reinforce protective measures recommended by global health authorities.
  • Travel Restrictions – International travel and non-essential domestic travel have been suspended and self-quarantine requirements are in place for anyone who has traveled to high-risk countries or who has had potential exposure.  
  • Business Continuity – Exercises to ensure our readiness to implement regional business continuity plans and client-specific protocols are ongoing and plans are being adjusted as the situation evolves.
  • Virtual TA Solutions – We are offering virtual interview solutions to support clients who have enacted no-contact hiring. We are also are ready with Recruiter On-Demand solutions and can support contingent staffing needs through our MSP practice and our PeopleReady staffing brand.
  • Client Resource Center – We have developed a client resource center to provide you with up-to-date information on PeopleScout’s response to COVID-19 and useful information for managing through these uncertain times.  

As always, our commitment is to continue to deliver excellent service while communicating transparently. If you have any questions about PeopleScout’s response to COVID-19 or how we can help support your business, you can contact us at any time.

GO TO PEOPLESCOUT COVID-19 RESOURCE CENTER

PeopleScout Launches its Beyond the Expected™ Managed Service Provider Service Approach

Posted on by nfuqua

Cutting-Edge Technology Blended with Faster, More Specialized Support Raises the Industry Standard for Managing a Contingent Workforce

Chicago – September 9, 2019 – PeopleScout today launched its Beyond the Expected™ service approach at the North American CWS Summit in San Diego. Beyond the Expected challenges the status quo and anticipates buyers’ expectations with a more specialized, innovative approach to managed service provider (MSP) solutions.  

“All MSP buyers expect a strong process that results in cost reduction and compliance,” said PeopleScout President Taryn Owen. “Our Beyond the Expected service approach is designed for those who are looking for something more, with greater specialization, faster response time and ongoing technology innovation to help our clients build their contingent workforce with the best talent, now and in the future.”

The launch of PeopleScout’s Beyond the Expected approach is the culmination of a yearlong reimagining of the company’s MSP practice to better meet the evolving needs of MSP buyers. MSP usage has continued to grow steadily on the back of rising demand for contingent labor, with Everest Group estimating contingent spend under management by MSP providers to be in excess of $140 billion globally. With rising usage comes rising expectations for MSP partnerships to deliver ongoing program evolution, produce actionable insights and leverage emerging technology.

Under the leadership of Senior Vice President of Client Delivery Jennifer Torres, who joined PeopleScout in October 2018, PeopleScout re-structured its delivery organization into vertically-aligned client teams, increased its commitment to 24/7 concierge-level support and invested in technology to elevate visibility across the talent ecosystem. PeopleScout MSP solutions also go beyond the expected cost controls and process administration typical of standard MSP programs to deliver consultative insight, a uniquely transparent approach to partnership enabled by technology and enhanced supplier engagement.

Tenets of the Beyond the Expected service approach include:

Greater specialization
  • PeopleScout client delivery teams immerse themselves in client culture to become proactive partners and strategic advisors
  • Delivery teams are aligned by vertical to enable deeper expertise, better understanding of specific industry trends and effective sharing of market insights and best practices
  • Client needs are put first, every time
Faster response times
  • Communication centralization and visibility through technology improves issue response time
  • 24/7 support available for all clients
  • Concierge-level service enables superior user experience and PeopleScout’s ranking as the No. 1 MSP in customer satisfaction on the 2017, 2018 and 2019 HRO Today MSP Baker’s Dozen
Improved Technology Stack
  • Increased investment in Affinix™, PeopleScout’s proprietary talent technology platform, delivers speed and scalability for MSP clients
  • Affinix easily integrates with VMS technology to harness the power of data and analytics
  • Affinix enables better visibility across a client’s contingent workforce and other labor channels for a total workforce view
Enhanced Supplier Engagement
  • The PeopleScout supplier management team exclusively focuses on curating a client dedicated network of partners – from traditional contingent labor to gig, payroll and independent contractor management suppliers – aligned to specific talent requirements and on improving supplier experience
  • Supplier communications and technology to enable efficient and transparent engagement, greater understanding of client objectives and improved results
  • Proprietary scoring system continuously optimizes performance and rewards suppliers that deliver the best talent

“We understand that authentic, human connections are what make a great partnership and we are committed to transparency every step of the way,” said PeopleScout MSP Client Portfolio Leader Jennifer Torres. “Our client-first Beyond the Expected service approach ensures our clients’ goals are our top priority. This approach allows our teams to immerse themselves in our clients’ culture to understand their specific staffing landscape and the trends that are affecting it, so that they can be consultative guides as we move towards what’s coming next.”

PeopleScout continues to be a leader in MSP, RPO and Total Workforce Solutions. In 2019, PeopleScout was named the No. 1 MSP provider on HRO Today’s Baker’s Dozen Customer Satisfaction Ratings for the third consecutive year. Also in 2019, PeopleScout was named a Leader and Star Performer in Everest Group’s RPO Services PEAK Matrix™ Assessment. In 2018, PeopleScout was recognized as an Enterprise RPO Leader on HRO Today’s Baker’s Dozen Customer Satisfaction Ratings and the No. 2 provider on HRO Today’s Baker’s Dozen Customer Satisfaction Ratings for Total Workforce Solutions. PeopleScout’s talent technology platform, Affinix, won the 2018 HRO Today TekTonic Award in the Candidate Experience category and the gold award in the Brandon Hall Group’s 2018 Human Capital Management (HCM) Excellence Awards program.

To learn more about PeopleScout MSP and its Beyond the Expected service approach visit www.PeopleScout.com/MSP.

About PeopleScout

PeopleScout, a TrueBlue company, is the world’s largest RPO provider managing talent solutions that span the global economy, with end-to-end MSP capabilities supporting total workforce needs. PeopleScout boasts 98 percent client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix™, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience with one-point ATS and VMS integration and single sign-on. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centers in Charlotte, Toronto, Montreal, Bristol, Krakow, Gurgaon and Bangalore. For more information please visit www.peoplescout.com.

Press Contact

Caroline Sabetti

Global VP of Marketing and Communications

312-560-9173

PeopleScout is the No. 1 Managed Service Provider for the Third Consecutive Year on HRO Today’s MSP Baker’s Dozen

Posted on by skatz

PeopleScout also Named No. 1 in Quality of Service for the Third Year in a Row, Solidifying MSP Leadership Position

Chicago — May 7, 2019 — PeopleScout has been recognized as the No. 1 Managed Service Provider on HRO Today’s MSP Baker’s Dozen Customer Satisfaction Ratings for the third consecutive year. In addition to being named number one overall, PeopleScout was ranked No. 1 in Quality of Service for the third straight year, No. 2 in Breadth of Service and No. 7 in Size of Deal.

“PeopleScout continues to distinguish itself from the competition with its extraordinary service culture, once again leading the HRO Today MSP Baker’s Dozen Customer Satisfaction Survey,” said Elliot Clark, CEO and Chairman of SharedXpertise and HRO Today. “With a multinational footprint and excellent technology, PeopleScout’s number one ranking is driven by a superior customer experience that no other provider currently offers.”

PeopleScout has a proven commitment to building consultative partnerships that drive MSP program success. The company’s MSP programs leverage powerful analytics and a wealth of experience to optimize supplier and workforce performance, maximize efficiency, increase cost savings and ensure compliance. PeopleScout solutions support the full spectrum of talent management across all disciplines, skill levels and geographies with high end-user satisfaction rates.

“Thank you to our clients for their commitment to our partnerships and growth through PeopleScout’s MSP platform. We are incredibly honored to receive the top ranking on the MSP Baker’s Dozen for the third year,” PeopleScout President Taryn Owen said. “We are strongly focused on creating a culture of service excellence. This award underscores the importance of that focus. We look forward to continuing to partner with our clients to help guide them from now to next through the strength of our workforce management solutions.”

PeopleScout builds dedicated supplier networks for its clients using a proven evaluation framework. By ranking suppliers against client strategic priorities and cost, quality and compliance benchmarks, PeopleScout ensures best-fit suppliers for its clients. This strong supplier management focus allows PeopleScout to optimize a client’s supply base across all job categories and geographies to drive industry-leading performance and customer service.

In 2018, Affinix, PeopleScout’s proprietary talent technology, expanded its analytics function to include MSP program data. Affinix Analytics monitors supplier trends, program performance and pricing components within a client’s program. Measures such as fill rates, time-to-fill and mark-up rates are updated via dashboards on a daily basis and comprehensive compliance readouts are reviewed quarterly. Affinix Analytics also provides a top-down view of all PeopleScout MSP programs to monitor trends and create advanced alerts.

With three consecutive No. 1 rankings on the MSP Baker’s Dozen, the No. 2 ranking on HRO Today’s inaugural Baker’s Dozen for Total Workforce Solutions, strong rankings as an Enterprise, APAC and Healthcare RPO leader and the positive reception of Affinix in the marketplace, PeopleScout is positioned to provide innovative talent solutions across the total workforce spectrum.

HRO Today surveys current buyers of MSP services for its Baker’s Dozen, which ranks the top 13 MSPs in the industry. PeopleScout has been named to this elite list every year since its inception. Learn more on the HRO Today Magazine website.

About PeopleScout

PeopleScout, a TrueBlue company, is the world’s largest RPO provider managing talent solutions that span the global economy, with end-to-end MSP and talent advisory capabilities supporting total workforce needs. PeopleScout boasts 98% client retention managing the most complex programs in the industry. The company’s thousands of forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience with one-point ATS and VMS integration and single sign-on. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout enhances talent intelligence for clients across more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centers in Toronto, Montreal, Charlotte, Bristol, Krakow, Gurgaon and Bangalore. For more information, please visit www.peoplescout.com.

Press Contact:
Caroline Sabetti
Global VP of Marketing and Communications
312-560-9173