The intersection of generative AI (Gen AI) and job seeking has garnered significant attention, with numerous tools available to help candidates with résumés, CVs, cover letters and interview preparation. Media coverage suggests widespread adoption, but actual prevalence isn’t that clear.
To move beyond the hype and establish a clearer picture of the use of Gen AI across the broad population of job seekers, PeopleScout commissioned YouGov to conduct a comprehensive survey of 1,000 members of the UK public who had changed jobs within the previous 12 months. Our new research report, The AI-Enabled Applicant: How Candidates Are Really Using Gen AI in Recruitment, aims to provide clarity on real usage patterns and to better understand the potential implications for recruitment—especially amongst concerns that candidates might use these technologies to misrepresent their skills and experiences.
This article is the first in a series exploring the data and grappling with the implications of Gen AI use amongst candidates. Read on for three key findings from our report.
1. Gen AI Usage Amongst Candidates Isn’t as Prevalent as You Might Think
While media narratives often portray Gen AI usage as nearly universal among job seekers, our research indicates a more measured reality. Our study reveals that fewer than one in five people (18%) who changed jobs in the UK in the last year used Gen AI at any point in their job search.
This is considerably lower than media reports have suggested, and it’s lower than we were expecting given Gen AI tools have been freely available since November 2022. This calls for a reality check on the hype.
It’s easy to see how employers could see media content—alongside indicators of Gen AI use in their own candidate pools—and overestimate the frequency of Gen AI-enhanced applications. However, at this point the evidence suggests that the vast majority of job seekers from the general population are not using Gen AI to assist their job search or applications.
2. Interviews Seem Safe…For Now
Just 9% of those using Gen AI at any point in the recruitment process used it to support their pre-recorded interviews. This was unexpectedly low, given the number using it to help with résumés, CVs and applications. It may be that its value in helping to prepare and practice for interviews is less well understood or harder to achieve. For example, Gen AI tools may need more sophisticated prompting to get high quality support for interview preparation.
For candidates who used Gen AI at some point and who had a live virtual interview as part of their selection process, only 8% used Gen AI to help with this but, significantly, almost half of this group disclosed that they had used it for live support during the interview. Live interviews were previously a protected space from Gen AI use, and although this is reported by just handful of job seekers, it clearly suggests that real-time assistance during live virtual interviews is happening—and we would assume this is likely to increase.
It isn’t evident from our survey exactly what type of live Gen AI assistance candidates were using, but newer Gen AI capabilities of ‘listening’ and responding in real time with a conversational style could allow candidates to deliver inauthentic answers without detection. This is something employers are likely to want to keep under observation and consider acting on, redesigning interview questions to make it harder to use Gen AI for deceptive purposes. Despite this, our survey indicates that this kind of potentially disruptive use is low amongst job changers and not a major cause for alarm at this point.
3. No One’s Talking About It
Perhaps most revealing for employers is that of those applicants who used Gen AI, only 38% would be willing to disclose their use to employers. The remaining 62% either wouldn’t disclose or are uncertain about whether they would—a concerning reality check for employers attempting to protect the integrity of their recruitment process.
It begs the question—could this behaviour be driven by employers? According to our survey, employers rarely mention Gen AI usage in their communications with candidates. Only 5% of all job changers said their future employers spoke to them about Gen AI during the recruitment process. And for the few who did hear about it during recruitment,, 35% were told not to use it.
The number of employers failing to communicate about AI in recruiting may contribute to candidates’ reluctance to discuss their Gen AI usage with employers due to an assumption that employers’ silence on the matter indicates that Gen AI use is inappropriate or unacceptable, and to reveal use of it would negatively impact their chances of getting an offer.
Gen AI Opportunities & Risks
Navigating this complex landscape effectively often requires specialized expertise and support. Working with a talent partner with deep assessment expertise can provide crucial advantages in maintaining recruitment integrity while achieving business objectives.
As leading providers of talent assessment solutions, PeopleScout’s Assessment Design & Delivery team offers a Gen AI Opportunity & Risk Assessment Audit to provide organizations with a comprehensive review of their recruitment processes, identifying both vulnerabilities and opportunities related to generative AI throughout the candidate journey. This independent audit, grounded in psychological expertise, stress-tests each assessment element within your specific recruitment context to determine how Gen AI might impact selection accuracy and diversity outcomes. The resulting evidence-based recommendations allow employers to strategically focus resources on critical vulnerability points while potentially leveraging beneficial AI uses, enabling informed decisions about whether to accept, prevent or adapt to candidates’ use of Gen AI tools based on your organizational values and objectives.
How Candidates Are Really Using Gen AI in Recruitment
Is generative AI (Gen AI) disrupting your recruitment process? Our exclusive research with YouGov unveils what’s actually happening right now—and the results might surprise you.
While headlines scream about AI taking over job applications, our fresh data shows the nuanced reality of how candidates in the UK are really using these tools in 2025.
In this comprehensive report, you’ll discover:
The true adoption rate of Gen AI by job seekers (spoiler: it’s not what most experts predicted)
Which specific recruiting touchpoints are most vulnerable to Gen AI impact
Unexpected findings about candidate attitudes toward disclosing Gen AI usage
Actionable strategies to protect assessment integrity without fighting technology
Don’t Base Critical Hiring Decisions on Outdated Information
As some organizations implement extreme measures like blanket AI bans, others are finding smarter, more sustainable approaches that embrace innovation while maintaining recruitment quality. Download the report now to get ahead of this rapidly evolving challenge and transform potential threats into competitive advantages for your recruitment strategy.
Candidates can see and engage with your brand at hundreds of touchpoints before ever seeing a job posting or visiting your career page. Prospective employees research companies extensively through social media, employee reviews and digital content long before they consider applying. With remote and hybrid work now standard, an organization’s digital presence has become the primary way candidates form impressions about company culture and values. While this shift may sound daunting at first, digital recruitment marketing and the rise of social media mean organizations today can spread their message and establish a strong knowledge of their employer brand with prospective candidates—often before those candidates even think about looking for a job. Regardless of the economic climate and whether we’re experiencing talent shortages or market abundance, a strong employer brand social media strategy is imperative to an employer’s recruitment mix.
Building Your Employer Brand Social Media Strategy
Regardless of the platform, simply posting job openings isn’t going to cut it. Instead, think about how you can best show prospects what it’s truly like to work for your organization—whether that means showcasing your hybrid work culture, office environment, or remote team collaboration. In addition to insightful thought leadership, share employee activities, first-person stories, and authentic content that shows candidates how they can contribute and connect to your company in ways beyond their skills.
Let’s look deeper into how you can improve your employer brand social media presence on each of the five major social media channels and how you can utilize each of their unique features to your benefit.
LinkedIn
As the largest professional network, LinkedIn remains unmatched for B2B employer branding. With more than 900 million registered users globally, nearly half of whom are active monthly, it’s the number one platform to reach both passive and active prospective candidates across all experience levels.
Reach more candidates by:
Posting career advice and industry insights
Encouraging employee advocacy and content sharing
Using LinkedIn’s native video and document features
Leveraging LinkedIn Stories and newsletters
Optimizing your company page with relevant keywords
Utilizing LinkedIn Live for virtual events and Q&As
Instagram
With over 2 billion monthly active users, Instagram has become essential for reaching talent and showcasing company culture visually. The platform’s engagement rates consistently outperform other networks, making it ideal for building authentic connections with potential candidates through visual storytelling.
Engage employees and candidates with:
Instagram Stories and Reels (the platform’s fastest-growing features)
Story highlights for evergreen content
Creative feed posts and carousel content
Instagram Live sessions
IGTV for longer-form content
Comments, DMs and interactive stickers
Behind-the-scenes content and employee takeovers
TikTok
With over 1 billion monthly active users and the fastest-growing user base among social platforms, TikTok has become crucial for reaching Gen Z and millennial talent. The platform’s algorithm-driven content discovery makes it possible for employer brand content to reach massive audiences organically.
Capture attention and showcase culture with:
Short-form video content (15-60 seconds)
Trending sounds and hashtags
“Day in the life” employee content
Behind-the-scenes workplace footage
Company culture challenges and trends
Authentic, unpolished content that feels genuine
Employee-generated content and takeovers
X (formerly Twitter)
With approximately 450 million monthly active users worldwide, Twitter remains valuable for real-time engagement and thought leadership. The platform’s fast-paced nature makes it ideal for sharing timely insights, participating in industry conversations, and showcasing your company’s voice and values.
Utilize:
Industry conversations and trending topics
Twitter Spaces for live audio discussions
Thread-style content for deeper insights
Retweets with thoughtful commentary
Quick responses to showcase company personality
Employee advocacy through authentic sharing
Facebook
With nearly 3 billion monthly active users, Facebook offers the largest potential reach and sophisticated targeting capabilities. While younger demographics have shifted away from the platform, it remains valuable for reaching experienced professionals and building community around your employer brand.
To showcase your industry expertise as well as your company culture, take advantage of:
Facebook Groups for building professional communities
Facebook Live for virtual events and behind-the-scenes content
Detailed targeting options for recruitment advertising
Facebook Events for job fairs and company events
Employee advocacy through sharing and tagging
Facebook Insights for detailed analytics and optimization
Employer Brand Social Media Strategy in Action: Diversifying Talent Through Social Media Influencer Marketing
The Challenge: The UK Civil Service Fast Stream graduate program had no shortage of applicants, but faced a critical diversity problem. Research revealed that underrepresented groups perceived the Civil Service as “stuffy,” “outdated,” and only accessible to elite backgrounds—despite the organization’s goal to reflect the communities they serve.
The Employer Brand Social Media Strategy: Rather than traditional graduate recruitment advertising, PeopleScout developed an innovative influencer marketing approach specifically designed to reach diverse talent where they already engage online.
Key Tactics:
Partnered with Vee Kativhu, a YouTube influencer and Oxford graduate who advocates for underrepresented students, to create authentic “day in the life” content
Leveraged her 250,000+ YouTube subscribers plus Instagram and LinkedIn networks
Amplified reach through 12 diverse nano-influencers with targeted followings
Created genuine, behind-the-scenes content that challenged preconceptions about government work
Results That Matter:
3,200+ increase in applications from diverse backgrounds
18,056 views on YouTube in less than 48 hours (36,000+ total)
351,304 social media impressions across the campaign
Significant increases from ethnic minorities, LGBTQ+ candidates, those with disabilities, and lower socioeconomic backgrounds
Why It Worked: By meeting candidates on platforms they already trusted and using voices they could relate to, the Civil Service transformed perceptions and attracted talent that traditional job postings never could have reached. The campaign proved that innovative social media strategies can solve complex diversity challenges while staying cost-effective.
Conclusion: Employer Brand & Social Media
It’s no secret that candidates are going to research your organization prior to applying for any of your positions or even considering you as a potential employer. By balancing postings on job boards with an employer brand social media strategy and other touchpoints along the hiring process, you can create a well-respected online presence that accurately represents your employer brand and company culture. So, the next time a candidate researches your company, reads reviews or looks at what current employees are saying online, rest assured that a strong employer brand social media presence and strategic recruitment campaign will give you all you need to create a lasting impact in a candidate’s mind.
With the research today’s candidates do before applying, a strong employer brand is no longer a nice-to-have—it’s essential. Your employer brand directly impacts your ability to attract and retain top talent, yet for many talent acquisition leaders, demonstrating the value of employer branding remains challenging.
How do you quantify something that often feels intangible? How do you translate employer brand sentiment into metrics that resonate with stakeholders outside HR?
The Employer Branding Paradox
Despite 80% of HR leaders believing employer branding significantly impacts their recruiting efforts, only 8% report having a dedicated budget for these initiatives. This disconnect highlights a fundamental challenge: without concrete metrics and benchmarks, employer branding can be relegated to a “nice-to-have” rather than recognized as the strategic driver of recruitment success that it truly is.
The reality is that today’s candidates approach job searches with consumer-like behavior. They research, compare and evaluate potential employers with unprecedented thoroughness.
Your employer brand is front and center whether you’re actively managing it or not.
From Gut Feel to Data-Driven Strategy
For too long, employer branding has relied on subjective assessments and anecdotal evidence. Leaders might know intuitively that their brand needs improvement, but without comparative data, it’s difficult to:
Identify specific areas requiring attention
Prioritize investments for maximum impact
Demonstrate ROI to key stakeholders
Track progress over time
Understand how you stack up against competitors
This is precisely why we’ve developed the Outthink Index—a proprietary benchmarking tool designed to transform employer branding strategy from an art to a science.
Introducing the Outthink Index by PeopleScout
The Outthink Index by PeopleScout provides comprehensive analysis across nine critical components of employer branding:
Search: Are your job openings easy to find in digital spaces?
Social Reach: What’s the breadth of your social media footprint? Are you achieving significant reach through interactions and engagement across audiences?
Social Authority: How much of the conversation does your brand own compared to competitors? How influential is your voice in the talent marketplace?
Social Impact: How effectively does your content engage your audience? Are you interacting with your talent audience on social media or just posting?
Values & Proposition: How clearly articulated and differentiated is your EVP? Are your values clear, authentic and evidenced?
Employee Experience: Can candidates get a clear understanding of what life is like within your organization?
Content: How compelling and relevant is your employer brand content? How authentically does it showcase your organization and your employees?
User Experience: How seamless and intuitive is your career site and application process?
Candidate Experience: How transparent, consistent and innovative is your recruitment process?
Built by our in-house talent advisory experts and leveraging data from hundreds of employer brands, the Outthink Index delivers actionable insights with just a few clicks.
Translating Insights to Action
One of the most valuable aspects of the Outthink Index is its comparative nature. While self-assessment can identify obvious gaps, true optimization comes from understanding how you measure against both industry benchmarks and specific competitors.
The real power of data-driven employer branding isn’t just in the metrics—it’s in what you do with them. The Outthink Index is designed to facilitate more productive conversations with stakeholders by providing concrete evidence of:
Current employer brand strengths and weaknesses
Competitive positioning within your industry
Specific improvement opportunities with the highest potential ROI
Progress tracking over time
The Outthink Index helps companies to transcend gut instincts and harness concrete insights to maximize their employer brand. It provides organizations with precise visibility into how their brand measures up against competitors, highlights specific enhancement opportunities, and ultimately strengthens their capacity to attract and retain exceptional talent.
Armed with these insights, talent leaders can make more strategic decisions about where to invest resources, how to refine messaging and which touchpoints in the candidate journey need the most attention.
The Future of Employer Branding is Data-Driven
Employer branding isn’t a one-time project but an ongoing strategic initiative. The Outthink Index provides both a snapshot of current performance and a framework for optimizing and measuring progress over time. By establishing clear benchmarks today, organizations can track the impact of their employer branding initiatives, demonstrate concrete ROI and continuously refine their approach.
As the competition for talent continues to intensify, organizations that take a data-driven approach to employer branding will gain a significant advantage. The Outthink Index by PeopleScout equips talent leaders with the tools they need to transform employer branding from an intangible concept to a measurable business driver.
Want to see how your employer brand stacks up? Explore the Outthink Index or contact us to receive your custom report.
Digital Sourcing Strategy and Centralization Reduced Time-to-Hire by 20%
A leading retailer needed to remake its application process, which was long and difficult for candidates. PeopleScout implemented a shortened, mobile-first application process and expanded the client’s sourcing strategy.
6,800annual hires
85%application conversion rate, up from 35%
20%reduction in time-to-hirereduction in time-to-hire
Situation
A leading retailer engaged with PeopleScout to improve their application process. Despite having a well-known and well-loved consumer brand, the retailer relied on job boards to bring in candidates. The client’s application took 30 minutes to complete, and could not be completed on a mobile device, alienating or inconveniencing many job candidates.
The client knew it was losing a large portion of applicants because of its cumbersome application process. To apply, candidates needed access to a computer to fill out a 30-question application that took half an hour to complete—even for part-time positions.
The client engaged with PeopleScout, looking for a partner with technology and candidate experience expertise to remake the entire recruitment process in order to place the candidate at the center.
Solution
Expanded Sourcing Strategy
PeopleScout worked with the client to carefully craft an expanded sourcing strategy, including targeted digital recruitment marketing centered on attracting, engaging and converting candidates in online spaces. The strategy was focused on people who have an affinity for the client’s brand but may not be actively looking on job boards. Then, PeopleScout was able to drive those candidates to a quick, easy mobile apply process.
Mobile-first Apply
PeopleScout developed a mobile-first application designed to work easily through a smartphone and reduce candidate fall out. The new application is completed by all candidates, regardless of role.
Shortened Application
The new application includes just 11 questions on one page and takes less than eight minutes to complete. The client worked with PeopleScout to reduce the amount of information asked from candidates during the application stage in order to streamline the process.
Results
Half of Candidates Now Apply on Mobile
Nearly two-thirds (65.9%) of all candidates applying to this client now apply through a mobile device. Before working with PeopleScout, the client was excluding or at the very least inconveniencing a large portion of its talent pipeline.
Application Time Reduced From 30 Minutes to Less Than Eight
Applicants can consistently complete the application in eight minutes or less, with some candidates able to complete it in as little as six minutes.
Application Conversion Rate
The application conversion rate rose to 85% with the new shortened mobile application process. The rate for a traditional application is around 35%.
Broadened Talent Pipeline, Improved Candidate Quality and Shortened Time to Hire
The client no longer relies solely on job boards to build their pipeline and relies on a variety of sourcing strategies. This led to hiring of quality candidates, improving the slate-to-hire to one candidate hired for every 1.3 presented and shortened time-to-hire by more than 20%.
At a Glance
COMPANY Leading retailer
PEOPLESCOUT SOLUTIONS Recruitment Process Outsourcing, Affinix
In the United Kingdom, social mobility has gained more attention in recent years, particularly in relation to early career opportunities and their impact on an individual’s life trajectory. Social mobility refers to the movement of individuals or groups between different socio-economic positions within society—either upward (improving one’s social status) or downward. The impact that early career choices can have on social mobility cannot be overstated. The decisions made in the formative years of one’s professional life often set the stage for future opportunities, earning potential and overall quality of life.
Currently, the state of social mobility in the UK presents a complex picture. While progress has been made in some areas, significant challenges remain. The article explores the social mobility landscape and offers ways your early careers recruitment program can make a difference.
Historical Context of Social Mobility & Work
To understand the current state of social mobility in the UK, it’s essential to consider the historical context of social class in the country. Traditionally, British society was stratified, with divisions between the working class, middle class and upper class, which often determined an individual’s life chances from birth.
Over the past century, however, there has been a gradual evolution in social mobility. The post-World War II era saw significant changes, with the establishment of the welfare state, expansion of educational opportunities, and changes in the labour market contributing to increased social mobility. The 1950s and 1960s, in particular, are often referred to as the “golden age” of social mobility in the UK.
Key policies and reforms have played a crucial role in shaping social mobility. The Education Act of 1944, which introduced free secondary education for all, was a landmark policy. The expansion of higher education in the 1960s and 1970s, including the establishment of new universities, also opened up opportunities for many. More recently, initiatives such as the introduction of the National Minimum Wage in 1999 and the Equality Act 2010 have aimed to reduce economic disparities and discrimination.
Current Challenges for Social Mobility in Early Careers
Despite progress, significant challenges remain in achieving social mobility, particularly for early careers talent. These challenges can be broadly categorized into three main areas: education disparities, employment opportunities, and socioeconomic factors.
Education Disparities
Access to quality primary and secondary education remains uneven across the UK, creating a foundation for career inequalities that can persist throughout an individual’s life. Schools in disadvantaged areas often struggle with limited resources and difficulties in recruiting and retaining experienced teachers. This creates a challenging environment where students from working-class backgrounds must overcome significant obstacles to compete with their more privileged peers.
While overall university participation has increased in recent decades, students from disadvantaged backgrounds continue to face significant barriers in accessing higher education, particularly at elite institutions. Those who do secure places at universities often face additional challenges that their more privileged peers may not encounter, including financial pressures, lack of academic support networks and the need to balance studies with part-time work. These factors contribute not only to lower completion rates but also to reduced opportunities for networking, internships and extra-curricular activities that are often crucial for early career success.
Moreover, those who do attend are more likely to drop out before completing their degrees. Recent data from the Office for Students highlights that students from the most deprived backgrounds are significantly less likely to complete their university courses, with only 82% finishing their studies compared to 92% of students from the most advantaged groups. This 10-percentage point gap represents thousands of talented individuals whose potential remains unfulfilled.
The compounding effect of these educational disparities creates a concerning pipeline problem for social mobility in early careers. When students from working-class backgrounds face barriers at each stage of their educational journey, their ability to compete for prestigious graduate schemes and career advancement opportunities is significantly compromised. This perpetuates existing social inequalities and limits the diversity of talent that organizations can access.
Employment Opportunities
The transition from education to employment represents a critical juncture where social mobility often stalls, particularly in the realm of internships and entry-level positions. Recent research by the Sutton Trust reveals a troubling picture of how internships—increasingly essential for launching successful careers—have become a mechanism that reinforces rather than reduces social inequality.
Thirty-one percent of new graduates secured full-time employment through internship experience. However, access to these crucial opportunities remains heavily skewed by social class. The data shows a stark disparity: while 55% of middle-class graduates complete internships, only 36% of their working-class peers do the same. More concerning still, this gap has widened from 12 to 19 percentage points since 2018, indicating that the problem is getting worse, not better.
The financial barriers to accessing internships are substantial. The research reveals that 61% of internships offer inadequate compensation with 23% paying less than minimum wage and 21% entirely unpaid. This creates an obvious barrier for those from less privileged backgrounds. The impact is clear in the finding that 40% of unpaid interns rely on parental financial support—up significantly from 26 percent in 2018—effectively excluding those whose families cannot afford to subsidize their early career development.
The problem is compounded by how these opportunities are distributed. Internships are almost twice as likely to be secured through family and friends who work within an organization compared to through advertised positions. This “hidden job market” creates a double disadvantage for working-class graduates: not only are they less likely to be able to afford unpaid or low-paid internships, but they are also less likely to have the social connections necessary to access these opportunities in the first place.
Socioeconomic Factors
The interplay between educational disparities and employment barriers reveals a deeper structural challenge: how socioeconomic advantages create self-reinforcing cycles that perpetuate inequality across generations. This system of inherited privilege manifests in both obvious and subtle ways, creating what many now refer to as the “nepo baby” phenomenon—where family connections and inherited social capital play an outsized role in career advancement.
Those from privileged backgrounds often have access to “social capital”—a network of relationships that can provide insider knowledge about opportunities, make introductions to hiring managers and offer informal mentoring. This can be as valuable as formal qualifications, creating a parallel pathway to success that remains inaccessible to those outside these networks.
This advantage is compounded by the rising cost of living, particularly in major urban centres where higher paying career opportunities are concentrated. Those from wealthy families can afford to take unpaid internships, pursue additional qualifications, take career risks, and build professional networks through expensive social activities and events.
Meanwhile, those from working-class backgrounds face financial constraints that force them to prioritise immediate income over long-term career development. The rising cost of living, coupled with stagnant wages in many sectors, makes it increasingly difficult to save money or invest in further education and training that could enhance their career prospects.
The impact of these socioeconomic factors extends beyond individual careers to shape entire organizational cultures. When leadership positions are disproportionately filled by those from privileged backgrounds, it can create blind spots in understanding the barriers faced by others and perpetuate hiring and promotion practices that favour candidates with similar backgrounds.
Recruitment Best Practices to Improve Social Mobility in Early Careers
To effectively promote social mobility in early careers, organizations need to implement fair and inclusive recruitment practices, particularly during the critical assessment centre stage. The following best practices can significantly improve fairness and support for candidates from diverse backgrounds, helping to break down the systemic barriers identified earlier in this article.
Contextual Recruitment
Academic achievements and experience must be evaluated within the context of a candidate’s circumstances in order to achieve a fair assessment. Contextual recruitment are practices that acknowledge and accommodate the limiting and complex factors influencing applicants from deprived circumstances.
Tactics to consider:
Contextualized Applications: Implement systems that consider candidates’ achievements in the context of their background. For example, an applicant who achieved ABB at A-level while attending a low-performing school and facing socioeconomic challenges might be considered equivalent to a candidate with AAA from a high-performing school in an affluent area.
Diverse Shortlisting: Review shortlists for interviews and assessment centres to ensure they include a balanced representation of candidates from various socioeconomic backgrounds.
Inclusive Assessment Design
Traditional assessment methods can inadvertently favour candidates from privileged backgrounds who have had more exposure to professional environments, support from education and practice, and guidance on formalised testing. A well-designed assessment evaluates capability and potential through multiple lenses, giving all candidates the opportunity to demonstrate their capabilities.
Tactics to consider:
Accurate and Updated Assessment Criteria: The assessment criteria against which candidates are evaluated often contain implicit and invisible class-based definitions of what good looks like. This can effectively disadvantage candidates from lower socioeconomic backgrounds throughout the assessment process and reduce hiring diversity. Reviewing the criteria for these risk factors and updating them is an important first step in increasing diverse socioeconomic inclusion.
Varied Assessment Methods: Use a mix of assessment techniques (e.g., interviews, group exercises, situational judgement tests) to allow candidates different opportunities to showcase their abilities.
Skills-Based Assessments: Focus on assessing skills and potential rather than prior experience or knowledge that may be more influenced by socioeconomic factors.
Blind Evaluations: Where possible, use blind evaluation techniques to reduce unconscious bias. For example, remove names and educational institutions from written assessments.
Constructive Feedback: Offer detailed, constructive feedback to all candidates, regardless of outcome. This can be particularly valuable for candidates from disadvantaged backgrounds who may have had fewer opportunities for professional development.
Preparation and Support
Many talented candidates from disadvantaged backgrounds may be unfamiliar with corporate recruitment processes or lack the resources to prepare effectively. You can level the playing field by providing comprehensive support before the assessment.
Tactics to consider:
Pre-Assessment Information: Provide detailed information about the assessment process in advance, including what to expect, how to prepare and what will be assessed. This helps level the playing field for candidates who may not have access to insider knowledge or coaching. Include guidance on how candidates should and shouldn’t use Gen AI tools in their preparation to ensure candidates from all socioeconomic backgrounds take the opportunity to use them to prepare.
Practice Materials: Offer free, accessible practice materials and sample assessments to all candidates. These provide proportionately more benefit to those who have had limited access to resources already by virtue of their deprived educational or social background.
Travel and Accommodation Support: For in-person assessment centres, offering support with travel costs can ensure financial constraints don’t prevent talented candidates from attending.
Assessor Training and Diversity
The quality and composition of assessment panels significantly impact the fairness of recruitment processes. Well-trained, diverse panels are better equipped to recognize potential across different backgrounds and experiences.
Tactics to consider:
Unconscious Bias Training: Provide comprehensive unconscious bias training to all assessors involved in the recruitment process.
Diverse Assessment Panels: Ensure assessment panels are diverse in terms of gender, ethnicity and socioeconomic background to bring a range of perspectives to the evaluation process.
Structured Interviews: Use structured interview techniques with pre-determined questions and scoring criteria to ensure consistency in scoring methodologies and reduce potential bias.
Feedback and Continuous Improvement
Creating a fair recruitment process requires ongoing evaluation and refinement. Organizations should establish robust feedback mechanisms to understand what works and what needs improvement.
Tactics to consider:
Data Analysis: Regularly analyse recruitment data to identify any patterns of bias or areas where candidates from certain backgrounds may be disproportionately disadvantaged.
Candidate Surveys: Conduct anonymous surveys with candidates to gather feedback on the assessment process and identify areas for improvement.
Onboarding Support
Supporting candidates through their transition into the workplace is crucial for long-term success and retention, particularly for those from underrepresented backgrounds.
Tactics to consider:
Mentoring Programs: Offer mentoring programs to new early career hires, particularly those from underrepresented backgrounds, to support their transition into the workplace.
Skills Development: Provide additional skills training or support for candidates who show potential but may need to develop specific skills to succeed in the role.
Conclusion
While social mobility in the UK continues to face significant challenges, particularly in the realm of early careers, there are promising developments. Early careers recruitment practices play a crucial role in either perpetuating or breaking down barriers to social mobility. Progressive recruitment strategies can help level the playing field and provide opportunities for talented individuals regardless of their background.
By implementing these best practices, you can not only promote social mobility in early careers but also help your organization identify and nurture talent from a wider pool of candidates, benefiting both the individuals and the organization.
Apprenticeship recruitment has taken on more importance in early careers programs in recent years. According to UK Government data, the most recent academic year saw a 7% increase in apprenticeship starts and 10% increase in apprenticeship achievements. Organizations and employees alike are waking up to the fact that many skills can be learned on the job—and that it’s often more relevant training than a university degree.
Whether for workers just starting out or those changing careers, apprenticeships help people gain valuable skills and on-the-job experience as they move toward a career in their field. For employers, field and business apprenticeships are one of the best ways of engaging early careers talent or career changers. Whilst providing opportunities for hands-on experience and training, apprenticeships help businesses to develop a talent pipeline that is equipped with future-ready skills.
In this article, we’ll explore how designing and offering apprenticeship programs can be a smart way for organizations to create their own talent pipeline, close their skills gaps and diversify their workforce.
What is an Apprenticeship?
An apprenticeship is paid employment that offers on-the-job training and is often accompanied by classroom-based learning. Some employers may offer their own in-house training while others offer it in association with a college, university or other training provider. An apprenticeship must last at least a year but can go as long as 5 years. Through in-depth, job- and industry-specific skills training, apprentices gain a nationally recognized qualification or certification upon completion.
Apprenticeship programs are a great choice for individuals who are early on in their careers, who are looking to upskill or who are exploring a career change. Employers are responsible for ensuring that apprentices work with experienced staff, learn job-specific skills and receive time off from work to complete their classroom training.
Different countries have different laws and regulations around apprenticeships including wages and working hours. There are also various funding programs and government schemes available to encourage both workers and employers to embrace apprenticeships. For example, the UK Government introduced the (controversial) apprenticeship levy in 2017 which uses business taxes to fund apprenticeship training.
Types of Apprenticeships
A common misperception is that apprenticeships are just for manual or skilled trade jobs. Whilst there are many apprenticeship programs in the skilled trades, there are also apprenticeship opportunities for all kinds of careers from actuaries to arborists. For example, our client, National Highways, offers apprenticeship opportunities for project management, business administration, legal, surveying and data analysis. Organizations are increasingly embracing corporate apprenticeships and traineeships as a means of diversifying their workforce and creating opportunities for social mobility.
There are different levels of apprenticeship including degree apprenticeships which correspond to an equivalent education level. Completing a Level 2 apprenticeship is the equivalent of completing a GCSE, and a Level 7 apprenticeship is the equivalent of completing a master’s degree.
Benefits of Apprenticeship Recruitment for Employers
Apprenticeship recruitment can be an effective way of growing and upskilling your workforce. Here are just a few of the benefits for employers.
Building a Talent Pipeline
Companies in a variety of industries can build their own apprenticeship programs to help talent see the rewarding career opportunities available within their sector. As apprentices gain experience, organizations establish a pipeline of prospective employees.
Early careers employees see apprenticeship programs as proof of an organization’s investment in their success and are more likely to stay with an organization after completing the program. In fact, 80% of apprentice employers say they have seen a significant increase in employee retention. Clearly, apprenticeship recruitment is an excellent way to “grow your own talent” and reduce attrition.
Closing Skills Gaps
According to McKinsey, a whopping 87% of organizations are aware they already have a skills gap within their workforce or will experience one in the next few years. Apprenticeships offer a way to develop a new generation of workers to help your organization succeed into the future. A structured apprenticeship is an effective way to get a leg up in recruiting and retaining sought-after talent like software developers, data analysts and engineers. Indeed, 86% of employers said that investing in apprentices helped to develop relevant skills for the organization.
A third of employers agree that apprenticeships have helped improve diversity within their business. They are particularly effective for creating career opportunities and boosting earnings for workers from disadvantaged socio-economic backgrounds.
As more people struggle financially with student loans and education costs, apprenticeships have become an accessible career path for workers of all ages and backgrounds and give participants a shot at career success. They allow workers from underrepresented groups to increase their earnings potential—to work and earn money in the field while they learn. If your company cares about being a catalyst for sustained change in the community, apprenticeships are a great way to achieve this.
RPO + Apprenticeship Recruitment
As a leading recruitment process outsourcing (RPO) provider, PeopleScout helps organizations to obtain the talent and skills they need to succeed into the future through early careers recruitment solutions covering interns, graduates and apprenticeship programs. Unlike apprenticeship recruitment agencies, as an RPO partner, our expertise in talent acquisition strategy and workforce planning means we’re better equipped to successfully integrate apprentice programs into your overall talent attraction and training strategy. Plus, we have experts on staff that can design an assessment center that evaluates apprentice candidates against your organization’s values, culture and other requirements.
‘Is there a social value question? What’s the weighting?’ In my role as Bid Director, I come across this in almost every pitch invitation.
For the uninitiated, almost all formal tenders now ask what a bidder will do, over and above the contract, to help support local communities, disadvantaged groups or the population at large.
To be honest, it gives me mixed feelings. In theory, it is important that businesses give back in meaningful ways, especially those receiving money from the public purse. Through collective efforts, combining the reach of the public sector with the skills of the private sector, we can significantly improve lives, and in turn, make society safer, richer and better for all.
However, I also understand the hurdles; not every company has the resources to make a real impact. For example, does an SME business, with few staff, really possess the time, money and resources to run employability workshops or CV writing webinars? When a client asks for time, resources and money from a provider, it runs the risk of social value becoming a ‘necessary evil’ which delivers poor returns for all, rather than a genuine force for good.
“Effective philanthropy requires a lot of time and creativity – the same kind of focus and skills that building a business required.”
– Bill Gates
It’s easy to complain and point out challenges. Anyone can do that; finding solutions is much harder. I believe PeopleScout and Heathrow Employment and Skills Academy provide a great example of combining resources, applying creativity and utilising key skills to deliver social good that benefits all.
The two organisations work in genuine collaboration to help Heathrow’s wider community find meaningful and gainful employment across the whole of the Airport, from shops and restaurants through to engineering and mechanical departments.
Heathrow, and its business partners, advertise available roles via the Heathrow Employment and Skills Academy website. PeopleScout screens candidates to ensure suitability and provide more insight into specific roles to ensure candidates fully understand responsibilities and would be comfortable working within the environment. We then book interviews on their behalf. Just as importantly, PeopleScout provides these candidates with advice and guidance prior to interviews, ensuring they are ready, motivated and equipped to increase their chance to succeed in the recruitment process. This personal and supportive service is most important for people who have been out of work for a long time or who may be making their first ever application for paid employment.
We also work with the Heathrow Employment and Skills Academy to deliver careers and essential skills workshops, employment webinars and community drop-in sessions. These are not projects which are ‘outsourced’ to PeopleScout, they are truly collaborative events that enable us to support the local community, with shared resources and shared goals, utilising the skills of both PeopleScout and Heathrow teams to maximum effect.
We have also re-written advertising content to ensure it is fully inclusive and appeals to different demographics, thereby ensuring no group feels hesitant about applying for roles that could significantly improve their lives.
This combined approach has delivered outstanding success; together, PeopleScout and the Skills Academy have supported over 14,000 applications from unemployed candidates and made over 600 job offers. Plus, 31 new apprentices have started on our shared apprenticeship scheme with our construction supply chain partners in 2024 alone. By working together, applying the methodologies of business with the values of philanthropy, we can drive real social change.
[On-Demand] Job Interviews & Gen AI: Pitfalls & Best Practices to Hire Top Talent
While everyone’s talking about AI in recruitment, we’ve been analysing its real impact on the candidate assessment process. Our data shows that while pre-recorded interviews remain crucial for volume hiring, they’re increasingly vulnerable to manipulation from candidates leveraging Generative AI (Gen AI) tools like ChatGPT or Gemini.
So, how do you accurately assess candidates while ensuring fair opportunities for all?
In this webinar, PeopleScout’s Head of Assessment Design, Amanda Callen, and Talent Solutions Director, James Chorley, break down the issues and share practical strategies for securing your interview and assessment process in the age of Gen AI. Whether you’re concerned about AI’s impact on your current practices or looking to future-proof your process, this session covers pitfalls ahead and best practice you can implement immediately.
In this webinar, we’ll tackle:
Gen AI Disruption: Understanding how Gen AI actually impacts pre-recorded interviews and assessment processes
Smart Mitigation Strategies: Exploring dual assessment approaches to safeguard quality without compromising the candidate experience
Future-Proofing Your Process: Anticipating Gen AI advances to help with reviewing and adapting your assessment tools to stay ahead
Plus, you’ll get a free guide!
You’ll gain a comprehensive understanding of both the challenges to interviews and suggested solutions, leaving with concrete strategies to protect your recruitment process while embracing innovation.
Amanda is a Chartered Psychologist and an HCPC-registered Practitioner Psychologist with over 30 years’ experience of working in occupational psychology consultancy and research within UK and global public, private and third sector organisations.
She is an assessment design and strategy specialist, with a particular interest in diversity, inclusion and fairness in assessment methodologies, and in how AI and new technology is impacting assessment practice and reality.
Amanda is Head of Assessment Design at PeopleScout, where she leads the team of psychologists providing a range of psychology services, including evidence-based diagnostics, assessment data analysis and bespoke assessment methodology design, alongside our consultancy and partnership services.
James Chorley
James Chorley is a seasoned professional with over 16 years of extensive experience in the Recruitment Process Outsourcing (RPO) industry. As a Talent Solutions Director – RPO for PeopleScout, he has a proven track record of success in various facets of RPO, including implementation, first-generation RPO, early careers and assessment solutions. His expertise lies in forging strong client partnerships and delivering tailored recruitment strategies that drive success.
In addition to his RPO expertise, James has a robust background in learning and development. This unique combination enables him to design and implement comprehensive assessment solutions that not only identify top talent but also support their ongoing development and growth within organisations. His commitment to continuous improvement and innovation in recruitment processes sets him apart as a thought leader in the industry.