7 Direct Sourcing Best Practices in Talent Acquisition

Direct sourcing is a pivotal strategy in talent acquisition that empowers organizations to proactively identify, attract and engage top talent. With the growth of the gig economy and blurring of lines between full-time and temporary employment, workers who traditionally seek full-time employment are increasingly willing to take up temporary placements—and vice versa. Organizations that create and nurture blended talent pools of both permanent and contingent workers through direct sourcing best practices can bypass traditional recruitment channels and connect with top talent in a more personalized and efficient manner.  

Here are seven direct sourcing best practices to successfully implement direct sourcing as part of your talent acquisition strategy: 

1. Focus on Your Employer Brand 

    A strong employer brand showcases what makes your company unique and appealing, serving as a powerful magnet for skilled professionals seeking temporary, project-based and full-time work. Investing in your employer brand pays dividends in direct sourcing by reducing time-to-hire, improving the quality of candidates and enhancing candidate engagement. Moreover, it helps build trust and credibility with potential workers, making them more likely to choose your organization over competitors. 

    To build an effective employer brand, start by developing a compelling employer value proposition (EVP) that highlights the distinct advantages of working with your organization. This should encompass your company’s values, culture and the unique opportunities you offer. Consider factors such as flexible work arrangements, challenging projects and professional development opportunities. Communicate these elements clearly and consistently across your website, social media platforms, email nurture campaigns and other channels to create a cohesive brand image. 

    With 41% of companies expecting to increase their use of contingent workers, it’s important to ensure that your EVP applies to both your temporary and permanent employees. Have you formally defined the value proposition for contractors? Contingent workers are a part of your cultural DNA and deserve the same experience as full-time workers. It may help to shift from using the term EVP, which implies the value is only experienced by those you employ directly, to using Worker Value Proposition (WVP) to make it more inclusive. Direct sourcing can help that drive that connection to the employer brand —regardless of classification. 

    2. Implement Robust Technology 

      Technology forms the second cornerstone of successful direct sourcing, providing the essential infrastructure for implementing and optimizing sourcing strategies. In fact, the effectiveness of most of our direct sourcing best practices hinges on the availability and proper utilization of advanced technology tools.  

      Look for solutions that offer AI-powered matching capabilities, which can dramatically improve the speed and accuracy of candidate selection. For example, PeopleScout’s Direct Sourcing is a tech-powered solution that helps you rediscover candidates who are already in your candidate database with the use of AI. Affinix™, our proprietary talent acquisition suite, compares your job description against profiles in your database and identifies a list of the best candidates—whether they’re previous applicants, individuals who have filled out an expression of interest form for the role, or silver/bronze medalists from previous requisitions. You receive a weighted score for each candidate (based on previous job titles and experience, skills profile and management experience) along with a written summary. Your hiring manager can then determine which candidates they want to pursue immediately, and which to add to a talent pool, where they’ll receive additional outreach before being invited to apply.  

      We can also use our AI smart search technology to tap into 1.3 billion candidate profiles across multiple external talent databases. This vastly expands your access to talent by identifying strong candidates within seconds of opening a new job requisition.  

      In addition to outbound channels, PeopleScout’s Direct Sourcing offers technology solutions for inbound sourcing channels including custom careers sites, internal job portals, expression of interest forms and programmatic advertising.  

      In addition to sourcing capabilities, prioritize platforms with robust automation to reduce manual tasks and free up your team to focus on strategic initiatives. Don’t forget comprehensive analytics to help you continually refine your sourcing strategies, identify trends and measure your efforts.  

      3. Create Segmented Talent Pools 

        Creating segmented talent pools is a crucial strategy in effective direct sourcing, allowing organizations to target their efforts more precisely and efficiently. By developing and maintaining pools of both permanent and contingent talent based on skills, experience levels and job types, companies can quickly identify and engage the best candidates for specific roles or projects.  

        This targeted approach allows for more personalized engagement strategies, tailored communication and faster matching of candidates to opportunities. Through analytics you can develop an understanding of each talent segment’s unique needs and motivations, allowing you to refine your value proposition for different groups. Ultimately, segmented talent pools build stronger connections with candidates, improving the quality of hires and the efficiency of your direct sourcing program. 

        4. Develop Talent Engagement Strategies 

          Once you’ve established distinct talent segments, it’s essential to develop and implement engagement approaches that resonate with each group’s unique characteristics and preferences. This personalized approach ensures that your communication is relevant, timely and effective, increasing the likelihood of attracting and retaining top talent for your organization. 

          Implement a robust CRM and recruitment marketing engine to streamline and automate these engagement processes, allowing for consistent and personalized interactions at scale. Regularly provide updates, feedback, and relevant information to keep candidates engaged and interested, fostering a sense of connection with your organization even before a specific opportunity arises. Your engagement strategy should also span social media, networking events, relevant online platforms, industry associations and SMS to keep your talent pools informed about opportunities and foster connection. 

          This approach not only helps you cultivate a diverse pool of specialized talent but also positions your organization as an attractive option for skilled professionals. By maintaining active engagement with passive talent, you create a ready pipeline of qualified candidates, enabling you to quickly scale your workforce and access a broad spectrum of skills and expertise when needed. 

          5. Focus on the Candidate Experience 

            In the realm of direct sourcing best practices, a positive candidate experience not only enhances your organization’s reputation but also increases the likelihood of successful placements and repeat engagements. Regardless of whether a candidate is up for a permanent or contingent role, they’ll be expecting a mobile-first, streamlined, informative and engaging process from initial outreach through placement. 

            Focus on transparency and communication throughout the sourcing process. Provide clear, detailed job descriptions and requirements, offer insights into your company culture and set realistic expectations regarding timelines and next steps. A tech-powered solution will feature automation that ensures candidates receive timely responses to their applications and inquiries.  

            By prioritizing a positive candidate experience, you not only improve your chances of securing top talent but also build a strong employer brand that attracts high-quality candidates to your talent pools over time. 

            6. Optimize Direct Sourcing Performance 

              Measuring and optimizing the performance of your direct sourcing program is crucial for long-term success and continuous improvement. To effectively gauge the impact of your efforts, it’s essential to track key metrics that provide insights into various aspects of your sourcing strategy such as time-to-fill, quality of hires, cost per hire, candidate engagement rates and source of hire. Additionally, monitor the size and quality of your talent pools, the effectiveness of your engagement strategies, and the overall satisfaction of both candidates and hiring managers.  

              Regularly analyzing these metrics will provide a comprehensive view of your direct sourcing program’s performance and highlight areas for improvement. For instance, if you notice a particular talent pool consistently yields high-quality candidates with shorter time-to-fill rates, you might allocate more resources to cultivating that segment. Similarly, if certain engagement tactics result in higher response rates, you can refine your communication strategies accordingly.  

              Continuously refining your approach based on performance data ensures that your direct sourcing program remains agile and effective, adapting to changing market conditions and organizational needs. Remember, the goal is not just to collect data, but to translate these insights into improvements. 

              7. Consider Outsourcing to a Talent Partner 

                While implementing a successful direct sourcing strategy can yield a competitive edge, it requires substantial resources, expertise and ongoing management. This is where a total talent solutions partner can be a game-changer for organizations.  

                Outsourced total talent solutions providers who offer recruitment process outsourcing (RPO) and managed service programs (MSP) have the advantage of scale and specialization. They continuously invest in the latest sourcing technologies, stay abreast of market trends and refine their strategies based on data from multiple clients across various industries. This expertise enables them to build and manage segmented talent pools more efficiently, implement sophisticated engagement strategies and deliver an outstanding candidate experience.  

                Moreover, a partner brings consultation to a direct sourcing solution. By evaluating the skills gaps in your organization in line with your anticipated demand, a talent partner can help you develop more formal workforce planning to keep you ahead of the curve. Direct sourcing can play a major role in pipelining talent so you can tap into it at the right time. 

                This approach not only saves time and costs from staffing agencies, but it also provides access to a broader and more diverse talent pool, enhances employer branding efforts and improves the quality of hires. Ultimately, partnering with a provider to help execute direct sourcing best practices enables organizations to achieve better results faster, positioning them to combine approaches for contingent and permanent talent acquisition management and take steps toward total workforce management. 

                What is Direct Sourcing? Why It Could Open the Door to Total Talent Acquisition

                The evolution of remote work has resulted in the growth of the gig economy and the blurring of lines between full-time and temporary employment. Workers who traditionally seek full-time employment are increasingly willing to take up temporary gigs—and vice versa. Organizations that create and nurture blended talent pools of both permanent and contingent workers can be more intentional with workforce planning to address skills gaps and diversity goals. Enter direct sourcing—a game-changing strategy that’s reshaping how companies approach talent acquisition.  

                By integrating direct sourcing into your total talent acquisition strategy, you can turn these talent pools into your strongest channel for growing your workforce, bringing forward pre-engaged talent. This results in faster hiring and improves overall organizational productivity. With direct sourcing, you can uncover hidden talent and gain a competitive edge in attracting top-tier candidates. 

                But what is direct sourcing, and why should talent acquisition leaders pay attention? In this article, we’ll delve into the importance of direct sourcing, it’s role in total talent management, its benefits, and the crucial role of technology in a direct sourcing solution.  

                What is Direct Sourcing? 

                First things first, what is direct sourcing anyway? Direct sourcing is a recruitment approach that leverages an organization’s employer brand and existing talent database to build and manage talent pools for both permanent and contingent positions. This method allows organizations to engage directly with potential hires, including former employees, retirees, referrals, interns, and even “silver medalists” and candidates who were runners-up in previous hiring processes. Unlike traditional methods that rely heavily on staffing agencies, direct sourcing creates a pipeline of freelance, temporary and permanent talent, reducing costs, improving hiring efficiency and allowing employers to take control of their hiring needs. 

                At its core, direct sourcing involves: 

                • Utilizing your employer brand to attract talent 
                • Creating and managing exclusive talent pools 
                • Proactively engaging with potential candidates 

                Direct Sourcing: The First Step to Total Talent Acquisition? 

                According to Everest Group, 46% of enterprises are actively exploring ways to combine approaches for contingent and permanent talent acquisition management, and 74% see direct sourcing as the way to do it. By sharing people, processes and technology across vacancy types through direct sourcing, organizations gain efficiency and get closer to total workforce management.  

                So, it’s no surprise that more and more organizations are choosing to outsource their direct sourcing program, either coupled with their Managed Service Program (MSP) or through a Recruitment Process Outsourcing (RPO) provider.  

                Partners like PeopleScout excel at direct sourcing, as their specialty lies in seamlessly integrating with client teams, leveraging the client’s employer brand to attract top talent. Plus, with a partner, you gain access to specialized technology for managing and curating talent pools, ensuring a streamlined and efficient process while still maintaining the benefits of direct engagement with potential hires. 

                The Benefits of Direct Sourcing 

                Direct sourcing offers numerous benefits that are driving its adoption among forward-thinking organizations. Let’s explore the top advantages: 

                • Faster Hiring Cycles: With always-on talent pools, direct sourcing can significantly reduce time-to-hire. By eliminating the need for a staffing agency and leveraging candidates who already exist in the ATS and CRM (and are familiar with your employer brand), direct sourcing puts engaged candidates at your fingertips. Having regular access to qualified candidates, referrals and former employees allows you to easily adjust to changing workforce needs. 
                • Greater Cost Savings: Direct sourcing can significantly reduce recruitment costs by minimizing reliance on staffing agencies and their associated fees. An RPO partner who can offer AI-powered sourcing and innovative ways to ensure smarter media spend can reduce your costs and maximize your ROI for direct sourcing.  
                • Higher Quality of Candidates: By leveraging your employer brand and creating curated talent pools, direct sourcing allows you to attract higher-quality candidates who are better aligned with your organization’s culture and needs. Through personalized engagement with candidates, RPO providers can gain a deeper understanding of their skills, experiences and motivations. Additionally, direct sourcing allows companies to build lasting relationships with top talent, creating a talent pool that can be tapped for future openings. 
                • Enhanced Candidate Experience: Direct sourcing means more personalized and human interactions, which improves the candidate experience. By engaging proactively with potential hires, you can provide a smoother, more informative process that reflects positively on your brand. 
                • Employer Brand Attraction: In a direct sourcing engagement, your RPO partner is an extension of your team, transforming your employer brand into a powerful tool in attracting top contingent and permanent talent. Direct sourcing allows you to showcase your company culture, values and opportunities through relevant and engaging touchpoints, helping you become an employer of choice.  
                • Access to Data & Insights: With extensive experience across job families and regions, RPOs are well suited to evaluate your unique recruitment metrics against market trends to enable data-driven decision making for your direct souring program. Detailed analytics help decode top talent behaviors and predict cultural fit, willingness to change companies and future tenure potential to improve hiring speed and accuracy over time. 
                • Improved Diversity: The targeted nature of direct sourcing means you can identify, select and engage candidates from various audiences to meet diversity goals.  
                • Improved Hiring Manager Experience: Direct sourcing provides hiring managers with better access to high-quality and diverse talent pools, freeing them up to focus on leading their teams instead of recruiting. 

                The Role of Technology in Direct Sourcing 

                While the concept of direct sourcing is powerful on its own, technology unlocks its true potential. Modern direct sourcing solutions leverage AI, multi-channel sourcing, communication automation and analytics to supercharge the approach. 

                When deciding on a direct sourcing solution, consider the following technologies: 

                • AI and Machine Learning: These technologies enable superior skills matching, connecting the right candidates with the right opportunities more efficiently than ever before. PeopleScout Direct Sourcing helps you rediscover candidates who are already in your applicant tracking system (ATS) with the use of AI. Affinix™, our proprietary talent acquisition suite, compares your job description against profiles in your database and identifies a list of the best candidates—whether they’re previous applicants, individuals who have filled out an expression of interest form for the role, or silver/bronze medalists from previous requisitions. You receive a weighted role suitability score for each candidate (based on previous job titles and experience, skills profile, and management experience) along with a written summary. Your hiring manager can then determine which candidates they want to pursue immediately, and which to add to a talent pool, where they’ll receive additional outreach before being invited to apply. 
                • Smart Search: In addition to your existing ATS, consider a direct sourcing solution that enables you to search across multiple external talent databases—such as LinkedIn and Indeed—simultaneously and save relevant candidate profiles into your own database. This helps you beat your competitors to hard-to-find talent and source more efficiently with a seamless experience for your hiring managers. AI can be applied to these candidates as well to identify strong candidates—passive or active, known or new to you—within seconds of opening a new job requisition. 
                • Multi-Channel Sourcing: To truly capitalize on your employer brand with your direct sourcing program, a multi-channel approach that leverages recruitment marketing to reach top talent is crucial. This includes custom career site and microsite development, for both internal and external job portals, expression of interest forms and programmatic advertising. This holistic approach will re-engage talent and excite them about your opportunities. 
                • Personalization at Scale: Your direct sourcing solution should feature recruitment marketing technology that helps you develop a series of automated targeted communication touchpoints to engage or re-engage with passive candidates, silver/bronze medalists, contractors, alumni and referrals. Personalized emails and automated drip campaigns will keep your brand top-of-mind. Use analytics from communication and nurture campaigns to access insight into which candidates are engaging most with your content and whether the content you’re distributing resonates with the candidate pool. 
                • Data-Driven Insights: For your direct sourcing program, insist on robust reporting and analytics capabilities. However, according to Everest Group, 52% of organizations who are considering direct sourcing cite the lack of technology integration between permanent and contingent tools as a challenge they are currently facing or anticipate facing. Integrating your existing VMS and ATS into one analytics platform is a must for total talent management in order to gain insight into both your permanent and contingent openings.  

                Conclusion 

                As the world of work continues to evolve, direct sourcing is poised to play an increasingly important role for organizations aiming to streamline their total talent acquisition processes and attract the best candidates.  

                As you consider implementing direct sourcing in your organization, remember that while the human touch remains invaluable, technology is a crucial enabler. Industry leading direct sourcing solutions are AI-powered, combining cutting-edge technology with expert talent curation and engagement strategies. 

                By embracing this approach, organizations can position themselves at the forefront of talent acquisition innovation, ready to attract and engage the best contingent and permanent talent in an increasingly competitive landscape. 

                MSP Upgrade Cuts Contingent Worker Hiring Pace by 50% for Food Producer

                MSP Upgrade Cuts Contingent Worker Hiring Pace by 50% for Food Producer

                Contingent Workforce

                MSP Upgrade Cuts Contingent Worker Hiring Pace by 50% for Food Producer

                PeopleScout helped this food and beverage employer smoothly integrate newly acquired locations while cutting time-to-fill rates nearly in half.

                885 Annual assignments
                84 Locations supported over three years
                50 % Reduction in time-to-fill

                Situation

                This food and beverage employer purchased three distributors in late 2022 and sought PeopleScout’s support with the transition as their managed service provider (MSP). They needed support integrating the new facilities into their vendor management system (VMS)—including manager access, incumbent supplier onboarding, and transitioning temporary workers in accounting and finance, administration, business and professional services as well as industrial and technical roles. The client had also implemented a new policy requiring workers on-site to be vaccinated for COVID-19 which they needed help enforcing with suppliers.

                The organization was utilizing an outdated and manual requisition request process, due in part to the fact that many industrial supervisors struggled with technology and spent most of their time on the production floor. This often resulted in missing information or other errors on the requisition requests, which required information gathering from the hiring manager, costing the team valuable recruiting time.

                Solution

                PeopleScout’s MSP team developed a technical solution that effectively integrated the newly acquired facilities, including a workflow that met hiring manager needs to keep the contingent hiring process moving smoothly. To improve access to the client’s VMS, PeopleScout facilitated a transition to a new single sign-on technology. Additionally, the MSP team developed an easy-to-use form to collect all necessary reacquisition information upfront, reducing time-to-fill.

                PeopleScout worked with the client to identify and implement several other process improvements. The team developed an onboarding documentation storage process to aid suppliers and expedite audits, as well as a supplier optimization process that removed 17 inactive suppliers. The employer also added supplier town hall meetings to address trends, market issues, changes to the program and more.

                The MSP team coordinated with all suppliers to ensure all on-site workers had received the COVID-19 vaccination and collaborated with managers to allow unvaccinated employees to work remotely. PeopleScout also established a new sourcing process to ensure that candidates being placed at corporate locations were up to date on vaccinations.

                Finally, PeopleScout began working with the client’s newly acquired facilities two months before the final sale to help make sure the locations were ready and that managers at the new sites were integrated into the organizations systems on the first official day of the transition.

                Results

                PeopleScout’s updates to the client’s program have eliminated a massive administrative burden on both suppliers and hiring managers. Leaders at the client’s new sites applauded the smooth integration into the new systems. The technology and process improvements led to a 100% compliance score and an overall reduced time-to-fill, with some finance and industrial roles seeing a 50% improvement.

                At a Glance

                • COMPANY
                  Food and Beverage Producer and Distributor
                • INDUSTRY
                  Consumer Goods
                • PEOPLESCOUT SOLUTIONS
                  Managed Service Program
                • LOCATIONS
                  84 locations across North America
                • About the Client
                  This global leader produces and distributes some of the world’s most well-known food and beverage products across 19 countries.

                Serving Up a Winning Contingent Workforce for Sporting Events

                Serving Up a Winning Contingent Workforce for Sporting Events

                Hospitality Contingent Workforce

                Serving Up a Winning Contingent Workforce for Sporting Events

                PeopleScout helped a food service provider manage contingent labor hiring for large events, delivering 100% customer and supplier satisfaction.

                27 % Diversity spend, exceeding client goals
                $ 645,000 Dollars in cost savings
                100 % Customer and supplier satisfaction

                Situation

                This food service provider supports large public and sporting events at arenas and stadiums requiring thousands of contingent workers. In order to scale up and down to staff these peak season events and maintain their steady, day-to-day contingent worker staffing needs, the organization engaged PeopleScout as their managed service provider (MSP).

                Further, the client was also struggling to create detailed purchase orders for each shift of an event. Their vendor management system (VMS) was not set up to support shift timecards, creating an excessive burden on suppliers and managers to create multiple job postings, work order assignments and timecards.

                Solution

                PeopleScout’s MSP team developed a solution that allows the client to scale up and down to meet peak season needs and is managed by PeopleScout’s highly trained program specialist to provide a high-level of support. This peak season strategy includes proactive planning for high-volume large events, including weekly meetings with the PeopleScout team, the client and suppliers to provide market analysis and ensure that the client is able to fill essential roles for the events. PeopleScout also conducted a full-scale market rate analysis for all active job titles to inform candid conversations about competitive pay rates.

                PeopleScout is also working with the client to update their VMS to streamline the hiring manager, supplier, project manager and user experience. The new technology reduces manual tasks and provides more visibility into trends, spend, and overall program performance, so the client can operate more strategically.

                Finally, monthly audits of the client’s internal accounts payable systems are conducted to help manage compliance and onboarding requirements to mitigate risk, provide visibility and reporting, and manage quarterly performance.

                Results

                The updates to the client’s program have eliminated a massive administrative burden on suppliers and hiring managers, leading to 100% customer and supplier satisfaction. The PeopleScout MSP solution achieved a cost savings of more than $645,000, with additional cost savings expected following the full deployment of the new VMS. At one high-profile event, proactive strategy planning resulted in placement of over 3,000 contingent workers. As an added bonus, PeopleScout has exceeded the client’s DE&I goals, with 20% of suppliers considered diversity suppliers and a 27% increase in diversity spend.

                At a Glance

                • COMPANY
                  Food Service Provider
                • INDUSTRY
                  Food Service and Facilities Services
                • PEOPLESCOUT SOLUTIONS
                  Managed Service Program
                • ANNUAL HIRES
                  73,000 contingent assignments annually
                • About the Client
                  This multinational food service and facilities services provider supports organizations across healthcare, business, hospitality, education, prisons and more.

                Contingent Workforce Solution Opens the Door to a $500K Cost Savings & a Total Talent Solution

                Contingent Workforce Solution Opens the Door to a $500K Cost Savings & a Total Talent Solution

                MSP for Manufacturing

                Contingent Workforce Solution Opens the Door to a $500K Cost Savings & a Total Talent Solution

                PeopleScout helped a leading door and window manufacturer achieve a $500K cost savings within twelve months of launching an effective MSP program. Plus, PeopleScout introduced Recruiter On-Demand™ to support an increase in demand for permanent recruitment, as part of a total talent solution.

                1,500 Annual contingent hires
                $ 500,000 Dollars in cost savings in the first year
                250 Full-time hires over 11 months

                Situation 

                PeopleScout has partnered with this door and window manufacturer since 2017, providing Managed Service Provider (MSP) support for contingent talent solutions in the areas of light industrial, technology and professional roles. Initially, PeopleScout supported locations in the U.S. only, but in 2021 expanded into Canada, playing a key role in supplier vetting, contract negotiations, data collection and manager and supplier trainings.  

                The organization was also having challenges filling full-time roles, providing the opportunity for PeopleScout to supplement their contingent staffing support with our Recruiter On-Demand™ solution.

                Solution

                Over the course of this partnership, PeopleScout’s MSP team has made several technology and process improvements, including a vendor management system (VMS) transition, streamlined documentation requirements, a new approach for managing and improving supplier performance, and a candidate experience assessment.

                The team also collaborated with PeopleScout’s Recruiter On-Demand™ (ROD) team to conduct a discovery session to understand the primary areas of increasing demand for full-time roles. Together, the teams developed and implemented an ROD strategy, focused on ten primary locations. The ROD solution included a daily applicant tracker for client visibility into the talent pipeline, and marketing and employer brand support. PeopleScout’s recruiters sourced qualified candidates, who were then interviewed by the client’s hiring managers.

                The candidate experience assessment, conducted by PeopleScout’s technical solutions architects, identified opportunities to improve the look and feel of the organization’s careers site, particularly to appeal more to full-time candidates.

                Results

                The updates PeopleScout has made to the client’s technology and documentation processes have eliminated administrative burdens on both suppliers and hiring managers. The MSP solution achieved cost savings of more than $500,000 in the first year alone.

                PeopleScout also seamlessly integrated a Recruiter-On-Demand™ program to support full-time hiring needs, as part of a total talent solution for the door and window manufacturer. The ROD program generated 250 hires over just 11 months across the selected 10 locations.

                At a Glance

                • COMPANY
                  Door and Window Manufacturer
                • INDUSTRY
                  Manufacturing
                • PEOPLESCOUT SOLUTIONS
                  Recruitment Process Outsourcing, Managed Service Program, Total Talent
                • ANNUAL HIRES
                  1,500 contingent hires and 250 full-time hires
                • LOCATIONS
                  U.S. and Canada

                PeopleScout Named a Leader on HRO Today’s 2024 MSP Baker’s Dozen 

                PeopleScout ranked No. 5 overall, and No. 3 for Breadth of Service 

                CHICAGO — May 28, 2024 — PeopleScout has been recognized as a leader in Managed Service Provider (MSP) solutions on HRO Today’s annual MSP Baker’s Dozen Customer Satisfaction Ratings. In addition to being named an overall leader, PeopleScout was ranked No. 3 in the Breadth of Service category and No. 5 in the Quality of Service category. 

                “PeopleScout has once again earned its place as a leader on our MSP Baker’s Dozen list” said Elliot Clark, CEO and Chairman of SharedXpertise and HRO Today. “Their high-touch approach delivers insights and creative problem-solving, making them a valuable partner for employers looking to optimize their MSP program.” 
                 
                For 30+ years, PeopleScout’s industry-leading reputation for customer satisfaction has come from their 24/7 concierge-level service, client-first approach and vertically aligned teams. PeopleScout’s MSP capabilities support everything from requisition to invoicing and payment for temporary, temp-to-hire, direct hire, independent contractor (1099) administration, statement of work (SOW) engagements and other complex services across all skill categories and geographies. 

                “In today’s market, many organizations are looking to contingent talent to fill skills gaps. Our MSP solutions are proven to drive workforce agility and create successful business outcomes,” said Rick Betori, President of PeopleScout and EVP of TrueBlue. “We are grateful to our valued clients, who trust us to elevate their connection to contingent talent with solutions that are grounded in our staffing and supplier management expertise, boosted by technology and fueled by diversity.” 

                PeopleScout’s MSP solutions are powered by Affinix™ Analytics, which integrates with any Vendor Management System (VMS) to provide real-time data on supplier performance, spend and contingent workforce management. Built-in AI enables decision making through market intelligence and competitive benchmarking data. Over 30% of PeopleScout’s supplier community is certified diverse and the company’s proprietary scoring system and supplier dashboard provides detailed reporting to ensure diversity goals and spend requirements are met.  

                PeopleScout has been named an industry leader on HRO Today’s MSP Baker’s Dozen Customer Satisfaction list every year since its inception. The list ranks the top 13 MSP providers based on feedback collected through a buyer survey. Providers are evaluated in three sub-categories: breadth of service, size of deal and quality of service. Learn more on the HRO Today website.  

                About PeopleScout  
                PeopleScout, a TrueBlue (NYSE: TBI) company, is a global talent solutions leader that provides unmatched scalability to meet the hiring needs of organizations of all sizes. It connects clients with top talent through Recruitment Process Outsourcing (RPO), Managed Service Provider (MSP), Total Workforce Solutions, and talent and technology advisory services. PeopleScout is helping talent leaders harness the power of data, drive decisions and exceed expectations through tech-charged solutions founded on machine learning and AI. PeopleScout’s legacy of service and partnership has led to consistent recognition as a leader by industry analysts. For more information, visit www.peoplescout.com.    

                Press Contact 
                Taylor Winchell 
                Senior Manager, External Communications 
                pr@trueblue.com 
                1-253-680-8291 

                TrueBlue’s PeopleScout Named a Leader in All Categories of NelsonHall’s 2024 NEAT Vendor Evaluation for Next Generation RPO

                Global talent solutions provider identified as a global leader for the sixth time in a row

                Chicago – May 20, 2024 – TrueBlue (NYSE: TBI), a leading provider of specialized workforce solutions, today announced that its global talent solutions brand, PeopleScout, has been named a leader, the highest rating, in every category of NelsonHall’s global 2024 NEAT Vendor Evaluation for RPO. PeopleScout was recognized for its transformational business strategies, broad range of RPO solutions, deep Talent Advisory expertise and best-fit technology solutions.

                “PeopleScout’s positioning as a Leader within NelsonHall’s Next Generation RPO NEAT reflects its innovative technology and process solution designs helping its clients compete in the evolving employment landscape, said Jeanine Crane-Thompson, Principal HR Analyst, NelsonHall. “The company’s recently introduced Amplifiers modular recruitment solutions and turnkey RPO solution, PeopleScout Accelerate, offer flexibility and scalability to meet clients’ immediate and longer-term requirements.”

                NelsonHall’s NEAT Vendor Evaluation provides companies around the world with a comprehensive assessment of vendors’ offerings and capabilities. The RPO evaluation compares providers across a range of criteria and business situations to identify the best performing vendors overall, with a specific focus on candidate experience, technology innovation, service innovation, multi-country delivery and talent acquisition transformation.

                “We are honored to be recognized by NelsonHall for our scalable offerings, industry-leading technology and unrivaled in-house talent advisory expertise,” said Rick Betori, President of PeopleScout and EVP of TrueBlue. “These differentiators drive tangible value for our clients and elevate their connection to top talent as we help them build sustainable talent strategies to achieve their short- and long-term workforce goals.”

                Highlights from NelsonHall’s evaluation of PeopleScout on the 2024 NEAT Vendor Evaluation for Next Generation RPO include:

                • A business transformation strategy that applies learnings from market trends and client behavior to develop near- and longer-term product and service offerings, such as its recently released Amplifiers™ and Accelerate™ solutions
                • The broad range of RPO and talent solutions, including those offered across the TrueBlue family of brands, that provide comprehensive solutions and synergistic business development opportunities
                • Deep expertise in its Talent Advisory services, including employer branding, recruitment marketing, talent insights, DE&I consulting, candidate assessment services and TA strategy consulting
                • PeopleScout’s proprietary technology platform, Affinix™, and established third-party partnerships. that provide best-fit talent technology solutions
                • Pragmatic business development strategies that target established markets and identify expansion opportunities in recession-resistant industries

                A Leader designation on NelsonHall’s NEAT vendor evaluation is based on a combination of analyst assessments and client feedback. Client interviews focus on the vendor’s proven ability to deliver immediate benefits and demonstrated suitability to meet future requirements.

                Learn more by viewing NelsonHall’s 2024 PeopleScout Vendor Profile.

                About NelsonHall

                NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., Continental Europe, and India, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s analysis is based on rigorous, all-original research, and is widely respected for the quality and depth of its insight.

                About PeopleScout

                PeopleScout, a TrueBlue (NYSE: TBI) company, is a global talent solutions leader that provides unmatched scalability to meet the hiring needs of organizations of all sizes. It connects clients with top talent through Recruitment Process Outsourcing (RPO), Managed Service Provider (MSP), Total Workforce Solutions, and talent and technology advisory services. PeopleScout is helping talent leaders harness the power of data, drive decisions and exceed expectations through tech-charged solutions founded on machine learning and AI. PeopleScout’s legacy of service and partnership has led to consistent recognition as a leader by industry analysts. For more information, visit www.peoplescout.com.

                About TrueBlue

                TrueBlue (NYSE: TBI) is a leading provider of specialized workforce solutions that help clients achieve business growth and improve productivity. In 2023, TrueBlue served 67,000 clients and connected approximately 464,000 people to work. Its PeopleReady segment offers on-demand, industrial staffing; PeopleManagement offers contingent, on-site industrial staffing and commercial driver services; and PeopleScout offers recruitment process outsourcing (RPO) and managed service provider (MSP) solutions to a wide variety of industries. Learn more at www.trueblue.com. 

                Press Contact
                Taylor Winchell
                Senior Manager, External Communications
                +1 253-680-8291
                pr@trueblue.com

                Answering Your FAQs on MSP

                Answering Your FAQs on MSP

                Download this fact sheet to answer all your questions on managed service provider (MSP) solutions.

                Learn more about MSP from PeopleScout.

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                Contingent Workforce Solution Opens the Door to a $500K Cost Savings & a Total Talent Solution
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                Contingent Workforce Solution Opens the Door to a $500K Cost Savings & a Total Talent Solution

                Situation  PeopleScout has partnered with this door and window manufacturer since 2017, providing Managed Service Provider (MSP) support for contingent talent solutions in the areas of light industrial, technology and professional roles. Initially, PeopleScout supported locations in the U.S. only, but in 2021 expanded into Canada, playing a key role in supplier vetting, contract negotiations, data…

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                Our latest research shows a detailed picture of the current state of skills in the global workforce and how HR leaders are preparing for the impending skills crisis

                Inside the Candidate Experience
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                Download our free Inside the Candidate Experience report for the latest research exploring the disparity between candidate expectation and reality.

                PeopleScout Company Overview

                PeopleScout Company Overview

                Global talent solutions providing unmatched scalability to meet the professional, specialist, volume and contingent hiring needs of organizations of all sizes and sectors.

                Download this fact sheet to learn more.

                Learn more about PeopleScout’s award-winning talent solutions.

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                Our complete six-piece toolkit gives you the essential information on how RPO can boost your recruitment outcomes.

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                Global Hiring and Labor Market Trends Affecting Recruitment in APAC 
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                Global Hiring and Labor Market Trends Affecting Recruitment in APAC 

                Check out these labor market trends in APAC and their effect on talent acquisition in the region.

                TrueBlue’s PeopleScout Unveils “Connect More”™ Brand Promise

                Demonstrating commitment to elevating connections with top talent

                TACOMA, Wash., – April 30, 2024 – TrueBlue (NYSE: TBI), a leading provider of specialized workforce solutions, today announced that its global talent solutions brand, PeopleScout, has undergone a strategic brand refresh. PeopleScout’s new brand promise, “Connect More”™, and refreshed visual identity convey the importance of meaningful connections between employers and critical talent in the changing world of work.

                “Today’s dynamic talent landscape demands an innovative approach to attracting candidates and engaging employees,” said Taryn Owen, President & CEO of TrueBlue. “PeopleScout’s ‘Connect More’ brand promise emphasizes the importance of these connections across the talent spectrum, furthers our mission to connect people and work, and underscores the important difference the right talent can make for our clients.”

                PeopleScout knows that cultivating deeper, more profound connections is imperative. “Connect More” extends beyond connecting employers with talent. It spans PeopleScout’s industry-leading technology, scalable offerings, and unrivaled in-house talent advisory expertise to deliver actionable insights, transformative strategy, and a partnership experience unlike any other provider in the industry.

                PeopleScout’s refreshed brand is grounded in its long legacy of exceptional service and differentiators that maximize results and improve outcomes for clients:

                • Proven Delivery: For more than 30 years, PeopleScout has built its reputation on integrity, transparent communication and a proven track record of success.
                • Meaningful Connection: PeopleScout excels at connecting with sought-after talent across diverse sectors—from the shop floor to the top floor; from healthcare clinics to innovation labs.
                • Digital Transformation: Leveraging its proprietary talent technology suite, Affinix™, PeopleScout provides candidates with a digital-first experience, harnessing AI, automation and data analytics to remove friction and enhance outcomes. 
                • Talent Advisory: With one of the industry’s largest in-house talent advisory teams, PeopleScout delivers fresh perspectives and innovative solutions to complex talent acquisition challenges.
                • Ultimate Scalability: PeopleScout’s unique blend of insight, experience and action offers flexibility and scalability to support specialty, professional, volume and contingent hiring for organizations of all sizes.
                • Speed and Agility: Flexible solutions like PeopleScout’s Accelerate™ and Amplifiers™ empower employers with the agility required to compete in today’s talent market and address immediate hiring needs.

                “We believe in the transformative power of connection to drive results, and our new brand promise reflects our commitment to forging stronger connections throughout the talent ecosystem to improve business outcomes,” said Rick Betori, President of PeopleScout & EVP of TrueBlue. “By helping our clients ‘Connect More,’ we elevate employers’ connections to the right talent, build sustainable talent programs and achieve their immediate and long-term workforce goals.”

                Discover how PeopleScout helps organizations “Connect More” with talent at the newly refreshed PeopleScout.com.

                About PeopleScout

                PeopleScout, a TrueBlue (NYSE: TBI) company, is a global talent solutions leader that provides unmatched scalability to meet the hiring needs of organizations of all sizes. It connects clients with top talent through Recruitment Process Outsourcing (RPO), Managed Service Provider (MSP), Total Workforce Solutions, and talent and technology advisory services. PeopleScout is helping talent leaders harness the power of data, drive decisions and exceed expectations through tech-charged solutions founded on machine learning and AI. PeopleScout’s legacy of service and partnership has led to consistent recognition as a leader by industry analysts. For more information, visit www.peoplescout.com.  

                About TrueBlue

                TrueBlue (NYSE: TBI) is a leading provider of specialized workforce solutions that help clients achieve business growth and improve productivity. In 2023, TrueBlue served 67,000 clients and connected approximately 464,000 people to work. Its PeopleReady segment offers on-demand, industrial staffing; PeopleManagement offers contingent, on-site industrial staffing and commercial driver services; and PeopleScout offers recruitment process outsourcing (RPO) and managed service provider (MSP) solutions to a wide variety of industries. Learn more at www.trueblue.com. 

                Press Contact
                Taylor Winchell 
                Senior Manager, External Communications 
                +1 253-680-8291
                pr@trueblue.com