High-Speed Hiring for Key Professional Roles

High-Speed Hiring for Key Professional Roles

Travel & Leisure Recruitment

High-Speed Hiring for Key Professional Roles

A major international airline faced time-to-fill challenges in key professional roles within the organization including finance, purchasing, legal, IT, technical operations and human resources. PeopleScout partnered with the client to implement a full-cycle, end-to-end RPO program focused on hiring speed and agility to improve time-to-fill metrics for professional hiring across multiple key positions.

44 % reduction in the time between offer acceptance and clear-for-hire
OFCCP compliance standards maintained in the heavily regulated airline industry
OFCCP compliance standards maintained in the heavily regulated airline industry
100 % class fill rates for customer service hires

Scope and Scale

A major international airline faced time-to-fill challenges in key professional roles within the organization including finance, purchasing, legal, IT, technical operations and human resources. PeopleScout partnered with the client to implement a full-cycle, end-to-end RPO program focused on hiring speed and agility to improve time-to-fill metrics for professional hiring across multiple key positions.

PeopleScout’s solution provides additional hiring support for union roles and manages airport frontline hiring at all airport stations, above and below the wing, including conducting in-person interview events, making hiring decisions, onboarding and campus hiring.

Situation

PeopleScout partners with a major international airline to manage the airline’s multifaceted and unique hiring needs. PeopleScout supports the hiring of all professional hires in the U.S. and conducts on-site hiring events that include interviewing, selection and onboarding to meet the client’s hiring requirements in short timeframes.

Solution

STREAMLINED RECRUITMENT PROCESS

PeopleScout’s full lifecycle RPO program streamlines the recruiting process to meet the client’s needs.

FULL-SERVICE EXECUTION

PeopleScout executes each phase of the recruitment process from screening candidates, candidate notification, scheduling and submitting written offers to onboarding new hires.

CAMPUS HIRING PROGRAM

PeopleScout manages the client’s campus hiring program. PeopleScout oversees event coordination, travel arrangements, relationship building and brand positioning to recruit undergraduate and MBA students.

OFCCP COMPLIANT

To help the client remain compliant in the heavily regulated airline industry, PeopleScout maintains OFCCP compliance standards.

PROGRAM DATA ANALYSIS

PeopleScout sends regularly updated status reports and analyses of program data to deliver insights into performance metrics and identify areas for improvement.

Results

Optimized Screening Process

PeopleScout optimized the initial candidate screening process, resulting in improvements in the interview-to-offer ratio, time-to-fill and overall quality of hire.

Reduced Acceptance Time

As a result of PeopleScout’s RPO program, there was a 44% reduction in the time between offer acceptance and clear-for-hire for union frontline positions.

Engaging Onboarding Experience

PeopleScout’s delivery team enhances the client’s candidate experience and provides the company’s new hires with an engaging and thoughtful onboarding experience. This resulted in the client’s Candidate Experience Awards wins from 2016 to 2018.

100% fill rates

PeopleScout delivers 100% class fill rates for customer service hires.

At a Glance

  • COMPANY
    Major international airline
  • INDUSTRY
    Travel & Tourism
  • PEOPLESCOUT SOLUTIONS
    Recruitment Process Outsourcing

Total Workforce Solutions 101: An Introductory Guide

Total Workforce Solution (TWS) noun

to·tal| /ˈtōdl/

work·force| /ˈwərkfôrs/

so·lu·tion| /səˈlo͞oSH(ə)n/

Total Workforce Solution(s) (TWS), also known as Total Talent Solutions, or Total Talent Acquisitions, are outsourced programs that blend the capabilities of Recruitment Process Outsourcing (RPO) and Managed Service Provider (MSP) programs, by integrating the talent acquisition function for permanent and contingent workforces under one delivery team

Total Workforce Solutions provide a centralized view and model for obtaining necessary talent across an organization – both full-time employees, as well as contingent workers (including temporary workers, independent contractors, freelancers and statement of work (SOW) providers). With a Total Workforce Solution, organizations can increase value, compliance, and reduce risk with full-cycle, scalable RPO and MSP programs or select specific services under each offering, to meet specific talent acquisition needs.

What’s more, having one, centralized solution for both permanent and contingent talent acquisition ensures a consistent experience throughout for hiring managers, HR teams, procurement functions, staffing suppliers and candidates alike.

What Can Total Workforce Solutions Do For Me?

Total workforce solutions

Total Workforce Solutions are a relatively new concept in the world of talent acquisition, with few organizations implementing a true Total Workforce Solutions model. The traditional approach to talent management remains highly siloed, with permanent hiring, contingent hiring, sourcing, employer branding and analytics often managed separately. Total Workforce Solutions take a holistic approach, where the need for contingent workers is considered in tandem with permanent workforce needs and hiring projections.

There are a number of compelling reasons why forward-thinking organizations are interested in Total Workforce Solutions. Talent management and recruiting challenges are becoming more complex, given a number of key drivers:

  • Economic uncertainty
  • Shortfalls in productivity levels
  • Skills shortages exacerbated by demographic forces
  • Increased globalization of the workforce
  • Technological innovation
  • Constantly changing employment and compliance legislation

For many organizations, having a broader, more holistic and proactive approach delivered through a Total Workforce Solution is the best way to meet these challenges and gain a competitive advantage.

A Total Workforce Solution can also help organizations improve the management of blended workforces by:

  • Lowering hiring and recruiting costs through centralized management of sourcing, interviewing, applicant tracking systems, candidate management, onboarding and employee engagement and retention.
  • Optimizing the balance between permanent and contingent hires in your workforce.
  • Increasing internal sourcing by hiring proven contingent workers for open permanent roles.
  • Consulting with organizations to improve outcomes for permanent and contingent hiring, recruiting technology, employer branding and regulatory compliance issues.
  • Providing flexibility for shifting forces within your industry and the broader economy.

Because Total Workforce Solutions consolidate permanent and contingent talent pools into one program, organizations are better able to source the right talent in any situation. For example, a manufacturing company may need data specialists to pinpoint emerging markets. A Total Workforce Solutions provider can find the necessary talent, as well as determine if the role is best suited for an FTE, temporary resource, or through a project-based independent contractor or SOW provider.

In addition to finding the right types of resources for open roles, Total Workforce Solutions providers design programs that engage all talent types, not just permanent employees. By consistently engaging all types of workers, contingent talent is effectively motivated to share the same commitment to your organization as your permanent workforce.

Total Workforce Solutions Provide Better Workforce Flexibility

workforce solutions

Employment expectations are drastically changing as the next generation of workers enter the labor market and baby boomers retire. The younger generation has a very different attitude toward the concept of “work” and “employment.” They place far greater emphasis on workplace flexibility and professional independence. As a result, many are choosing to work on a contingency basis rather than as an FTE.

Point in case: as the number of millennials in the workforce has grown, gig work has also grown in popularity. A Staffing Industry Analysts study estimates about 44 million Americans, or about 29% of the U.S. workforce, has now taken part in the gig economy.

To remain competitive as the workforce evolves, organizations need to take a broader view of talent acquisition strategies and rethink the silos that have separated management of contingent and permanent workforces.

A Total Workforce Solution provides organizations with the necessary agility and flexibility to adapt to economic and talent market fluctuations, by scaling to meet demand while providing the right mix of contingent and permanent hires. Acting as a single talent partner for both permanent and contract employee hiring, a Total Workforce Solutions provider can quickly and more efficiently recruit the right type and number of workers with the requisite skill sets needed.

Greater Visibility into and Total Workforce Optimization

When engaging a Total Workforce Solutions provider, enhanced visibility is gained into an organization’s entire workforce. This ranges from employee breakdown and associated costs to advanced outcome-based metrics that track the quality of hire, attrition, candidate satisfaction and time-to-fill across the workforce.

Gaining better talent visibility allows organizations to find the perfect match between requirements and talent while tracking quality, impact, and any potential legal and compliance risks. This kind of visibility can be achieved because Total Workforce Solutions providers help you break down silos, and maximize engagement, collaboration and productivity of talent as a whole.

What’s more, Total Workforce Solutions also provide the oversight needed to align talent resources with overall business strategies by providing a centralized view of talent. This means organizations are better able to support permanent and contingent resources by tracking their learning, training, skills and accomplishments. This not only helps individuals and improves employee experience, but also allows organizations to more easily inventory skill sets available.

Total Workforce Optimization of Overall Workforce Spend

Well-managed Total Workforce Solutions provide cost savings beyond separate, traditionally managed MSP and RPO programs. For example, consider the time and money lost by recruiting new permanent employees, when current contingent workers may be immediately available to fill those same roles.

Total Workforce Solutions can move organizations away from thinking of a role’s status as inflexible. Instead, it takes a strategic view of all options available to fill a vacant position, breaks down all barriers to define the work that needs to be done, and determines the best talent options to make it happen. This strategic, holistic view also opens opportunities to address hiring costs and other operational considerations.

Integrated talent acquisition programs also simplify management, reporting and recruiting resources – reducing costs and increasing effectiveness. This leads to process harmonization and cost savings through economies of scale, by having a common set of practices for all types of talent in terms of sourcing, interviewing, hiring, and compliance.

Conclusion:

Total Workforce Solutions represent the next wave of progression in the world of work, building on the paths tread by a rise in the contingent workforce and increasingly-blended makeup of worker skill sets.

In the new talent landscape, it isn’t just workers who must be agile and adaptive to stay competitive. Organizations must also become accustomed to the new and still evolving hiring environment so their workforce strategically composition drives business needs in peak times, and helps weather downturns.

From total talent visibility to the optimization of total labor spend, the multifaceted impact of total workforce solution programs is a powerful concept that represents the future of talent acquisition.

PeopleScout UK Jobs Report Analysis – May 2019

The May 2019 Labour Market Report released by the Office for National Statistics which covers the first quarter of 2019. The unemployment rate dropped to 3.8%, its lowest level since 1974. In that period, 99,000 jobs were added to the UK economy, which was lower than some analysts had projected. Nominal wages rose by 3.3% over the year.

May 2019  UK Labour Market Reports are based on moving three-month (quarter) data for the period ending two months prior. The May Report includes the quarter spanning January 2019 - March 2019.  This month’s report does not include updates on job changes by industry.  Jobs Added – Chart 1 Unemployment – Chart 1 Wages – Chart 15  OVERALL  Overall Jobs Added in Quarter: +99,000 Overall Unemployment Rate: 3.8 percent (Down arrow) Overall Wage Change: +3.3 per cent   INDUSTRY BREAKDOWN (Job change not updated in this release)  Manufacturing Jobs Change in Quarter: -11,000 Percent Change Over One Year:  -1.0%  Wholesale/Retail/Vehicle Repair Jobs Change in Quarter: +3,000 Percent Change Over One Year:  -0.5%  Transport and Storage Jobs Change in Quarter: +58,000 Percent Change Over One Year:  +5.1%  Accommodation and Food Service Jobs Change in Quarter: +35,000 Percent Change Over One Year:  +3.7%  Information and Communication Jobs Change in Quarter: +3,000 Percent Change Over One Year:  +6.0%  Financial and Insurance Jobs Change in Quarter: -6,000 Percent Change Over One Year:  +0.4%   Professional, Scientific and Technical Jobs Change in Quarter: +48,000 Percent Change Over One Year:  +2.0%  Administrative and Support Services Jobs Change in Quarter: -19,000 Percent Change Over One Year:  -0.9%  Education Jobs Change in Quarter: +15,000 Percent Change Over One Year:  +1.9%  Human Health and Social Work Jobs Change in Quarter: +0 Percent Change Over One Year:  +1.1%   Year over Year Wage Changes (Updated in this Release) Whole Economy:  +3.3% Private Sector:  +3.5% Public Sector:  +2.3% Services:  +3.4% Finance and Business Services:  +3.9% Public Sector excluding Financial Services:  +2.4% Manufacturing: +2.2% Construction: +3.9% Wholesaling, Retailing, Hotels & Restaurants: +2.6%  Overview  The Office for National Statistics released its May Labour Market Report which reports on the first quarter of 2019. Compared with a year earlier, regular wages excluding bonuses were up by 3.3%, lower than last month’s report. The employment rate rose to 76.1%, the highest level since comparable records have been tracked in 1971. Unemployment dropped to 3.8% and has not been lower since 1974.

The Numbers

The UK employment rate was estimated at 76.1%, which is higher than the previous year (75.6%) and tied for the highest figure on record.

Estimates for the first quarter of 2019 show 32.70 million employed people who are 16-years-old and over, which is 354,000 more than for a year earlier. This increase is due entirely to an increase in full-time workers. Part-time workers decreased by 18,000 on the year to reach 8.59 million.

The UK unemployment rate was estimated at 3.8%; it has not been lower since October to December 1974.

The UK economic inactivity rate was estimated at 20.8%, lower than a year earlier (21.1%) and close to a record low. Economic inactivity measures people without a job but who are not classed as unemployed because they have not been actively seeking work within the last four weeks and/or they are unable to start work within the next two weeks.

For February to April 2019, there were an estimated 846,000 vacancies in the UK, 28,000 more than a year earlier. Job vacancies are reported on a different schedule than most of the other labour market figures.

Solid Job Numbers, but Lower Than Expected

The addition of nearly 100,000 jobs to the economy is good news by any standard. Yet many economists were expecting even greater increases, and there was speculation about the slowing rate of growth for both jobs and wages. Uncertainty over Brexit is still lurking in the background, as Reuters reports:

“The jobs boom may well reflect how employers have opted to take on workers – who can be laid off quickly during a downturn – rather than commit to longer-term investments while they wait for uncertainty over the conditions of Britain’s departure from the European Union to lift.”

Trouble Ahead?

The idea that employers are choosing to hire expendable workers rather than make long-term capital investments does not suggest confidence in the nation’s economic outlook. Some economists quoted in the Financial Times found some of the data from the May report to be a cause for concern:

“’Britain’s job market continues to defy wider economic uncertainty,’ said Stephen Clarke, senior economic analyst at the Resolution Foundation…

The number of jobs added in the first three months to March was below expectations and lower than the number added in the three months to February. While the number of self-employed increased, the number of full-time employees dropped by 55,000 compared with the previous quarter.

‘Some tentative early warning signs suggest that the jobs market is entering a turbulent period,’ warned James Smith, an economist at ING.

Surprising Growth in the Number of EU Workers

The first quarter of 2019 may well be remembered as a time when Brexit was the dominant topic in every part of the country. Workers for EU countries residing in the UK faced an uncertain future as the original Brexit date loomed. Last year, the ONS reported significant numbers of EU workers leaving the UK in a trend that was nicknamed “Brexodus.”

Yet during this same time, the number of EU nationals working in the UK reached a record high. Nearly 2.4 million citizens of other EU countries now work in the UK, an increase of more than 100,000 compared to the final three months of 2018.

For employers, unexpected shifts such as the reversal of Brexodus underscore the need for expertise in attracting and retaining talent in the uncertain months ahead.


Virgin Money: An Executive Search Experience Like No Other

Virgin Money: An Executive Search Experience Like No Other

Executive Search

Virgin Money: An Executive Search Experience Like No Other

Finding a Head of Innovation through “the world’s most creative job interview,” an immersive executive assessment experience.

Situation

Virgin Money turned to PEopleScout and our industry-leading creative team to find them a new Head of Innovation.

Their brief to us:

Find us Harry Potter, a creative genius who can come along and change banking. Someone from outside the financial services sector that we wouldn’t attract through the normal processes.

Solution

How do you recruit an executive from a completely different sector? And how do you reach them in the first place?

Above all, by making the front pages, just not in the finance section.

So we set out to create a headline-grabbing experience that would generate publicity and noise in the right places.

And that experience was, “The world’s most creative job interview,” a hybrid of immersive theater and robust job assessment. Building on psychological principles, it set candidates tasks that engaged as thoroughly as they tested.

Results

Alongside coverage in the usual HR publications, we earned high-profile media coverage in The Evening Standard, City A.M., Campaign, Marketing Magazine, Brand Republic and more, reaching a combined circulation of around 30 million people.

Ten outstanding candidates were chosen for the “interview,” which led to the discovery of the successful applicant, Dhiraj Mukherjee, a founder of the music application Shazam, and a truly creative entrepreneur.

The new assessment approach has ushered in a legacy beyond a new Head of Innovation. From one niche role, we’ve now scaled up the approach to be used nationally across all volume hiring.

“The thing I love about PeopleScout is they have that really interesting blend of a robust approach to assessment and the creative ability to think differently.”

Head of Resourcing, Virgin Money

At a Glance

  • COMPANY
    Virgin Money
  • INDUSTRY
    Telecommunications
  • PEOPLESCOUT SOLUTIONS
    Talent Advisory
  • ABOUT VIRGIN MONEY
    Virgin Money is a financial service company disrupting retail and business banking with a digital-first model.

PeopleScout Canada Jobs Report Analysis — April 2019

Statistics Canada reported that the nation’s unemployment fell to 5.7% and that 107,000 jobs were gained after shedding jobs in March. This is the biggest one month increase with records going back to 1976. The record job growth beat market expectations of an addition of just 12,000 jobs or less. Canada added 426,400 jobs over the past 12 months, up 2.3%, which is the largest one-year increase since 2007 before the Great Recession. In the last two years, the economy has added 700,000 jobs.

April 2019  OVERALL  Overall Jobs Gained/Lost:  +107,000 Overall Unemployment Rate: 5.7 per cent (Down arrow) Overall Weekly Wage Change: + 2.1 per cent (Down arrow)  INDUSTRY BREAKDOWN  (Table 2 for Job Changes) (Statistics Canada Website Weekly Wages Canada)  Finance, Insurance, Real Estate, Rental and Leasing Jobs Change: +8,200  Manufacturing Jobs Change: +5,700  Transportation and Warehousing Jobs Change: +600  Wholesale and Retail Jobs Change: +32,400  Educational Services Jobs Change: -2,200  Health Care and Social Assistance Jobs Change: +6,600  Accomodation and Food Services Jobs Change: +3,700  Professional, Scientific and Technical Services  Jobs Change: -14,900  Year over Year Weekly Wage Changes All Workers 15 and Over:  +2.1% Management Occupations:  +0.4% Business Finance and Administration Occupations:  +3.8% Health Occupations:  +2.2% Occupations in education, law and social, community and government services:  +1.5% Occupations in art, culture, recreation and sport: +3.7% Sales and service occupations:  +2.5% Trades, transport and equipment operators and related occupations:  +2.2% Occupations in manufacturing and utilities:  +6.4%  Observations  Statistics Canada reported that the nation’s unemployment fell to 5.7% and that 107,000 jobs were gained after shedding jobs in March. This is the largest one month increase with records going back to 1976. Analysts expected an increase of 12,000 jobs. Weekly annual wage increases were up 2.1%. The increase in wages falls short of the wage growth in mid-2018 and has continued the trend of sluggish growth since the start of the year.

The Numbers

107,000: The economy added 107,000 jobs in April.

5.7%: The unemployment rate fell to 5.7%.

2.1%: Weekly wages increased 2.1% over the last year.

The Good

Employment increased in Ontario, Quebec, Alberta and Prince Edward Island. Several important sectors posted positive job numbers including wholesale and retail trade; construction; information, culture and recreation; public administration; and agriculture. The employment situation improved for some key demographic groups as well. There were job increases for youth aged 15 to 24, people aged 55 and older and women in the core working ages of 25 to 54.

In a hopeful sign for the economy, youth employment accounted for much of the gains in jobs in April, as unemployment for those aged 15 to 24 hit its lowest rate in 43 years. The Labour Force Survey reported that youth unemployment rate fell to 10.3% with jobs for Canada’s younger workers growing by 89,000 over the past year. The rate has not been that low since Statistics Canada starting using its current statistical criteria in 1976.

While the annual wage growth numbers are still not strong compared to other advanced economies, there are some signs of progress. While annual weekly wages decreased from last month, annual hourly wage gains increased to 2.5% in April, the fastest annual gain since September and up from 2.4% in March. Pay increases for permanent employees jumped to 2.6%, the largest increase since August.

The jobs report was welcomed by some analysts as a sign that employers are demonstrating confidence in the Canadian economy:

“’Nearly every indicator of quality came in strong this month: The best-ever gain came with solid full-time job growth, all in employees — rather than self-employed — more Canadians were drawn into labour markets and wages were up,’ said Brian DePratto, senior economist for TD Economics, in a written statement about the results.

‘Chalk this one up as a solid message that employers still have faith in the Canadian economy.’”

The Bad

While the report contained good news for much of Canada’s workforce, not every sector, province or demographic group fared well. Employment decreased in professional, scientific and technical services and in New Brunswick. The employment gains for the remaining provinces were negligible compared to Ontario, Quebec, Alberta and Prince Edward Island.

Contrasting with the vote of confidence that some have interpreted from the April report, some leading economists have recently expressed modest expectations for Canada’s economic growth this year:

Deloitte’s latest economic advisory report projects a year of slower economic growth, a weak Canadian dollar, and a vulnerable economy. Though the dreaded “R-word” (recession) remains a possibility, the consultancy projects modest growth of 1.3% in 2019 and 1.5% in 2020 for Canada.

After posting strong growth of 3% in 2017, the Canadian economy slowed to 1.8% in 2018, and has little momentum heading into this year. Factors such as a drop in residential investment, weaker consumer spending, and a decelerating US economy are projected to moderate growth to 1.3% in 2019, according to Deloitte Canada.

Though the firm says a recession isn’t the most likely outcome, slowed economic growth does make Canada more vulnerable to risks like protectionism, Brexit, and low global interest rates.”

The Unknown

The validity of the data in the April report and the conclusions drawn by many economists was questioned on the day the report was released in Bloomberg:

“A loss of 7,200 jobs in March, and then a gain of 106,500 jobs in April. For David Rosenberg, Canada’s latest employment data just doesn’t add up.

Statistics Canada said Friday that Canadian employment increased by 106,500 positions in April, the biggest one-month increase in data going back to 1976. The country’s jobless rate fell to 5.7%, compared to 5.85 in March.

But Rosenberg, chief economist and strategist at Gluskin Sheff + Associates, says the country’s latest jobs numbers are hard to believe, given what’s happening in the Canadian economy.

‘Did you really believe that the Canadian labour market is so volatile that we could have a [7,200] decline in the labour force in one month, followed by a 100,000-increase in the next month? Is our labour market more volatile than the stock market is? It’s hard to believe,’ Rosenberg said in an interview with BNN Bloomberg Friday.

‘Somehow we’re creating record jobs and in the same survey in the United States, they’re losing jobs in a significant way. So what I’m trying to say is, calm down a little bit. There’s no way that the Canadian economy is nearly as strong as this number would lead you to suggest.’

Rosenberg took issue with a few details in StatsCan’s labour force survey, pointing to how most of the job gains were concentrated among youth, and in sectors such as construction and retail.

‘I thought we were battling a housing bubble in this country,’ Rosenberg said. ‘Meanwhile, we know that consumers are going on the debt treadmill and doing more to repair their balance sheets than head out to the shopping malls.’

Rosenberg, who has been known for his bearish views on Bay Street, questioned any cheering of the April labour figures.

‘It’s like you’re a teacher in high school and your dumbest student just handed in an ‘A’ report and you just don’t really know what to do with it,’ Rosenberg said. ‘I don’t give it an ‘A’ by the way.’”

High-Volume Global RPO Solution for International Hospitality Brand

High-Volume Global RPO Solution for International Hospitality Brand

Global RPO

High-Volume Global RPO Solution for International Hospitality Brand

An international hospitality brand—and longstanding PeopleScout client—was experiencing growing pains after an acquisition. The client needed to source, screen and hire an additional 20,000 staff for both corporate and on-site positions at hotel properties across multiple continents—bringing the annual headcount to 65,000 new hires. PeopleScout’s global RPO solution proved agile enough to seamlessly scale up to absorb the increased hiring volume, while hitting target service levels across regions.

90 % Customer Satisfaction Scores Among Hiring Managers
84 % Time-to-Fill Targets Achieved for In-Market Roles
100 % Time-to-Fill Targets Achieved for Corporate Roles

Situation

PeopleScout facilitates more than 65,000 hires annually for the hospitality brand, delivering RPO through a 350-member team across continents. Roles include management and hourly hiring needs in both corporate and in-market environments, including sales, accounting, technology, e-commerce, infrastructure, risk management, engineering, architecture, property management, customer service, housekeeping, culinary and more.

In addition to corporate hiring in the U.S. and Canada, we’ve recruited for their operations centers in the UK and India and hospitality properties spanning North America, Latin America, EMEA and APAC.

Solution

Starting with a small pilot in 2007, our relationship has developed into a strategic partnership over 15 years. At the start, the client had disjointed hiring processes across regions. PeopleScout’s RPO team streamlined their recruitment processes and developed robust, standardized compliance practices across the entire recruiting program.

Following an acquisition in 2017, the client gained nearly 1,300 properties across over 100 countries. PeopleScout scaled our global talent acquisition program to ensure the established standardized processes and compliance practices were applied to the newly acquired properties, while keeping costs down.

PeopleScout seamlessly absorbed a 20,000-position increase and easily increased resources to meet a 50% increase in the scope of services. This included scaling our RPO solution to cover the end-to-end recruitment process for management positions for all hotel locations and the U.S. and Canadian headquarters. This allowed the in-house HR team to focus on training, workforce planning and employer branding.

PeopleScout also supported the client through three talent technology transitions over the course of the partnership, creating new levels of efficiency through automation. Plus, our in-house creative agency TMP assisted the client with their recruitment marketing efforts, creating attraction content in English, French, German, Italian, Portuguese, Spanish and Turkish.

Results

In just two months, PeopleScout was able to achieve the same level of performance at the newly acquired locations as they had at the legacy locations.

  • Created standardized recruitment processes and robust compliance practices across all in-market locations resulting in significant cost savings through efficiency
  • 84% time-to-fill targets achieved for in-market hires
  • Nearly 100% time-to-fill targets achieved for corporate hires
  • 90%+ customer satisfaction scores hit for both in-market and management hires
  • Achieved nearly 100% consistency in SLAs thanks to standardized operations across PeopleScout’s global delivery centers.

At a Glance

  • COMPANY
    International hospitality brand
  • INDUSTRY
    Hospitality, Travel & Tourism
  • PEOPLESCOUT SOLUTIONS
    Recruitment Process Outsourcing
  • ANNUAL HIRES
    65,000
  • LOCATIONS
    Hospitality properties, corporate offices and operational centers across North America, Latin America, Europe and APAC

PeopleScout U.S. Jobs Report Analysis — April 2019

The Labor Department released its April jobs report which shows that U.S. employers added 263,000 jobs in March, beating analyst expectations. The unemployment rate fell to 3.6 percent last month. Year-over-year wage growth remained at 3.2 percent, which is well ahead of the rate of inflation. U.S. employers have added to payrolls for 103 straight months, extending the longest continuous jobs expansion on record.

U.S. Jobs Report – April 2019

The Numbers

263,000: The economy added 263,000 jobs in April.

3.6%: The unemployment rate fell to 3.8%.

3.2%: Wages increased at a rate of 3.2% growth over the last year.

The Good

The U.S. economy demonstrated its resilience with the strong April Jobs report. After shedding jobs in March, manufacturing had a modest rebound adding 4,000 positions while other key economic sectors had impressive gains. Leisure and hospitality added 34,000 positions, education and health services increased by 62,000 jobs and business and professional services jobs grew by 76,000.

The jobs report was generally greeted with enthusiasm by analysts who tempered their responses with caveats about the meaning of the data as in this reporting by Bloomberg.

“It’s clearly telling you this economy is still chugging along very nicely,” Torsten Slok, chief economist at Deutsche Bank Securities, said on Bloomberg Television. “It is inflationary in the sense that wages did go up but they didn’t go up as much as we had expected. Goldilocks is the best description of this,” Slok said.

The surprising overall robustness – which didn’t reflect any surge in temporary hires for the 2020 Census, as some analysts had flagged – follows months of broad labor market strength. While the expansion is poised to become the nation’s longest on record at midyear, economists expect a deceleration this year even after a strong first quarter.

The New York Times noted that the elements of the strong job market have defied conventional economic expectations and could assuage fears of an economic downturn.

“Not that long ago, the overwhelming consensus among economists would have been that you couldn’t have a 3.6% unemployment rate without also seeing the rate of job creation slowing (where are new workers going to come from with so few out of work, after all?) and having an inflation surge (a worker shortage should mean employers bidding up wages, right?).

And yet that is what has happened, with the April employment numbers putting an exclamation point on the trend. The jobless rate receded to its lowest level in five decades. Employers also added 263,000 jobs; the job creation estimates of previous months were revised up; and average hourly earnings continued to rise at a steady rate — up 3.2 percent over the last year…

In particular, it now appears that recession fears that emerged at the end of 2018 were misguided — especially once the Fed backed off its campaign of rate increases at the start of 2019.”

The Bad

The participation rate, those who are working or want to work, decreased in April. The broadest measure of unemployment, which includes part-time workers who want to work full-time has remained virtually unchanged since February. Despite a strong job market and rising wages, some Americans are opting out of the workforce and those who want to more fully participate have not been able to do so.

The April report also showed that the robust job market has not impacted two categories of potential talent over the last year. In April, 1.4 million persons were marginally attached to the labor force, little different from a year earlier. These individuals were not in the labor force, wanted and were available for work, and had looked for a job sometime in the prior 12 months. They were not counted as unemployed because they had not searched for work in the 4 weeks preceding the survey.

Among the marginally attached, there were 454,000 discouraged workers in April, basically unchanged from a year earlier. Discouraged workers are those not currently looking for work because they believe no jobs are available for them.

The Unknown

Jobs in the retail sector decreased by 12,000 in April and by over 49,000 in the last year. The extensive closing of retail locations has come to be known as the “retail apocalypse.” The number of store closings so far in 2019 is already larger than in all of 2018 as Business Insider reports:

“The retail apocalypse is raging on with almost 6,000 store closings announced so far in 2019 — more than the entirety of last year. According to a new report from Coresight Research, U.S. retailers have announced 5,994 store closings this year, compared with 5,864 store closings in all of 2018…Coresight Research CEO Deborah Weinswig predicted that this trend would continue. “The flood of store closures will likely continue for quite some time,” she said. An April UBS report predicted that 75,000 stores would close across North America from this year to 2026. It said e-commerce would make up a quarter of total retail sales by then.”

Retail workers affected by store closings can bring employers important transferrable skills such as customer service and inventory tracking. It remains to be seen how many of these workers will stay in the broad retail sector, including e-commerce, or be attracted into other sectors which can leverage their skills and experience.

Legal Services Recruitment with Full-Cycle RPO

Legal Services Recruitment with Full-Cycle RPO

Legal Services Recruitment with Full-Cycle RPO

How we helped this long-term legal services client revamp their talent acquisition program

Solution

PeopleScout has been RPO partner to this client for over 10 years. The relationship started as a co-sourced solution, where our recruiters partnered with the client’s internal talent acquisition team. As our partnership deepended, PeopleScout has taken responsibility for fully outsourced recruitment program and now also acts in a talent advisory capacity.

The onsite PeopleScout team is responsible for managing the end-to-end recruitment process for all fixed term and permanent hires. This includes strategic and innovative sourcing approaches, competitor mapping for key job groups, process enhancement through technology automation, candidate and hiring manager engagement and satisfaction, onboarding and induction.

PeopleScout achieved some key business-critical initiatives including:

  • Reducing turnover through improved quality-of-hire
  • Delivering a positive candidate experience and employer brand reputation
  • Taking over the end-to-end recruitment campaign for graduates and early careers from a different outsourced provider
  • Building talent pipelines for hard-to-fill positions including auditors, economists and lawyers
  • Recruiting senior executive and specialist roles
  • Project recruitment for recruitment intake following new law reforms

Talent Advisory Services

As part of this solution, PeopleScout has delivered a number of additional services in order to drive continuous improvement. The following is a summary of some of the services that have been successfully implemented:

  • Redesigned and promoted the employee referral program (ERP)
  • Developed hiring manager interview guides and conducted interview training
  • Developed microsites for a recruitment campaign for lawyers
  • Conducted D&I consulting
  • Supported the client’s internal mobility program leveraging the Affinix talent acquisition suite
  • Automated recruitment reports
  • Developed a company LinkedIn profile and alumni page to promote candidate attraction

Results

The solution continues to achieve positive results for the business including:

  • Reducing agency spend by over $3 million
  • Achieving an average time-to-fill of just 29 days including for senior level positions

At a Glance

  • COMPANY
    Law firm
  • INDUSTRY
    Legal Services
  • PEOPLESCOUT SOLUTIONS
    Recruitment Process Outsourcing, Talent Advisory

PeopleScout New Zealand Jobs Report Analysis — March Quarter 2019

Stats NZ released the March Quarter Labour Market Report which reported that the unemployment fell to 4.2% in the first three months of the year, from 4.3% in the final quarter of 2018. Economists expected a jobless rate of 4.3%. The number of people unemployed declined at a faster rate than the number of people in the labour force. The result was the unemployment rate falling close to its 10-year low of 4.0%, set in mid-2018. The labour market underutilisation rate was 11.3% in the first quarter, the lowest rate since the December 2008 quarter.

OVERALL  Quarter Covering January-March 2019  Employment Change:  -0.2% (Down arrow) Overall Unemployment Rate: 4.2% (Down arrow) Participation Rate:  70.2% (Down arrow) Overall Weekly Wage Change: + 2.0% (Up arrow)  INDUSTRY BREAKDOWN   (Statistics NZ Website Table 9)  Manufacturing Jobs Change: +600  Construction Jobs Change: -1,000  Wholesale Trade Jobs Change: -400  Retail Trade, Accommodation and Food Services Jobs Change: -3,000  Transport, Postal and Warehousing Jobs Change: -3,500  Information, Media and Telecommunications Jobs Change: -200  Financial and Insurance Services Jobs Change: +5,900  Rental, Hiring and Real Estate Services Jobs Change: +4,200  Professional, scientific, technical, administrative, and support services Jobs Changes:  +20,600  Public Administration and Safety Jobs Changes: +400  Education and Training Jobs Changes: -5,200  Health Care and Social Services Jobs Changes:  +0   Observations  Stats NZ released the March Quarter Labour Market Report which reported that the unemployment fell to 4.2% in the first three months of the year, from 4.3% in the final quarter of 2018. Economists expected a jobless rate of 4.3%. The number of people unemployed declined at a faster rate than the number of people in the labour force. The result was the unemployment rate falling close to its 10-year low of 4.0%, set in mid-2018. The labour market underutilisation rate was 11.3% in the first quarter, the lowest rate since the December 2008 quarter.

The Numbers

-4,000:  The economy lost 4,000 jobs in the first quarter of 2019.

4.2%: The unemployment rate fell to 4.2%.

2.0%: Overall wages increased  2.0% over the last year.

The Good

Stats NZ released the March Quarter Labour Market Report which reported that the unemployment fell to 4.2% in the first three months of the year, from 4.3% in the final quarter of 2018 and beating analyst expectations. The number of unemployed declined at a faster rate than the number of people in the labour force. As a result, the unemployment rate fell close to its 10-year low of 4.0% set last year. Compared to last year, 38,200 more people were employed, an increase of 1.5% – comprised of 25,400 women and 12,800 men.

The labour market underutilisation rate was 11.3% in the first quarter, the lowest rate since the fourth quarter of 2008. Underutilisation provides a broad gauge of untapped capacity in New Zealand’s labour market. In the first quarter, the number of people underutilised decreased by 14,000 to 324,000. There were 8,000 fewer underutilised women and 6,000 fewer underutilised men.

The Bad

For the first time in more than four years, the New Zealand economy lost jobs. In addition, the number of jobs created over the past year was slightly more than half the rate of the previous year.  Coupled together, these figures indicate a weakening and possible end of the steady job market growth seen in recent years. The slowing job market may have implications for the economy as a whole as Stats NZ Senior Manager Jason Attewell noted:

“Generally, employment growth tends to lag broader economic growth by about three months, New Zealand has seen a softening of economic growth as measured by gross domestic product over the last six months, and we now are seeing that softening come through the employment rate.”

Wage growth is also frustratingly low, even in a tight labour market, as the New Zealand Herald reports:

“ANZ economists have picked unemployment to remain flat at 4.3% although they acknowledge risks in either direction depending on the flow through from business confidence.

Regardless, it looks set to remain at levels which economists often describe technically as ‘full employment.’

That has led to some debate as to why wage growth has remained so subdued. In fact, it has been a major source of economic uncertainty globally as well as locally.

‘More significant government-related increases are likely to come later in the year,’ Westpac’s Gordon says.

‘Wage growth tends to lag the broader economic cycle. Even if the demand for new workers is fading, there appears to be enough accumulated pressure in the labour market to support a pickup in wage growth over the next couple of years.’

ASB’s Mark Smith described this year as a pivotal one for wage trends.

‘Our view had been that stretched labour market capacity and the boost to wages provided by minimum wage increases and moves towards more Fair Pay agreements would be sufficient to trigger a generalised firming in overall wages,’ he wrote.

‘The failure to date for wages to come to the party has challenged that view.’”

The Unknown

What will the impact of new technology be on New Zealand’s future workforce? The New Zealand government asked the Productivity Commission to conduct an inquiry into technological change and the future of work. The result is an issues paper that presents four possible scenarios as presented in CIO Magazine:

  1. More Tech More Jobs: Technology adoption accelerates in this scenario, and the technologies adopted create more jobs than they replace. Both capital and labour productivity rise in this scenario, perhaps substantially.
  2. More Tech and Fewer Jobs: This scenario, in common with the first one, is driven by accelerating technology adoption. However, it differs in that the technology adopted is, overall, labour replacing. Capital productivity rises substantially in this scenario, as firms increasingly adopt productivity-enhancing technologies. Labour productivity might also rise, as lower-skilled roles are increasingly automated. An expected consequence of this combination of drivers is widespread unemployment.
  3. Stagnation: In this scenario, the pace of technological adoption slows. This could be due to declining innovation, as technological bottlenecks prove harder to overcome than expected. Alternatively, slower change could occur as technology adoption by firms slows – perhaps because newer technologies are less productivity enhancing for firms than those of the past.
  4. Steady As: In this scenario, the technological drivers of labour market change over the next one-to-two decades stay within the bounds of New Zealand experience over the past one-to-two decades. This future offers ongoing change, according to the paper, but the rate of that change is roughly that which New Zealanders are familiar with.

Regardless of how or whether these scenarios take place in New Zealand’s economic future, New Zealanders appear to be unconcerned about losing their jobs to technology. The New Zealand Herald reports that a  recent Massey University study found 87.5% of respondents either disagreed or strongly disagreed with the statement “smart technology, artificial intelligence, robotics or algorithms could take my job.”

How Google Jobs is Taking On Talent Acquisition

Google’s first commercial for the 2019 Super Bowl showcased Translate, Google’s language translation feature. Google’s second commercial of the night was also about the power of translation, only this time the focus was on helping veterans translate their military skills into civilian careers.

The aforementioned ad illustrated how Google for Jobs helps veterans and other U.S. service members quickly find civilian jobs by searching “jobs for veterans” on Google and then entering their military occupational specialty codes. They are then provided with search results for civilian jobs with similar skills to those used in their military roles. Now, a group of job seekers that had difficulty finding roles online can easily conduct a simple Google job search.

Launched in 2017, Google for Jobs, or Google Jobs, is a job search platform that goes well beyond simple search efforts by pulling relevant job-related data from multiple partners and company sites into one intelligent search function. In this article, we will walk through an explanation of what Google Jobs is, how it works, how it can affect talent acquisition and what to keep in mind before incorporating Google Jobs into your recruitment strategy.

What is Google for Jobs?

Google Jobs connects interested job seekers with relevant positions from job boards and career websites around the world. Google allows users to filter job searches the same way you can search for anything else online, with criteria like location, posting date, type of company, etc. It even includes pay estimates from several outside sources. With more than one-third of Google’s monthly searches coming from job-related requests, Google Jobs helps bridge the gap between job seekers searching for career opportunities and employers looking to provide them.

How Does Google Jobs Work?

Google Jobs pulls job board listings from around the web into its platform through partnerships with LinkedIn, CareerBuilder, Facebook, Monster and others. Postings on a company’s career site are also pulled into the Google Jobs engine. Initially launched in the United States, the platform is available to millions of job seekers from North and South America, Latin America, Africa, Europe, Asia and the Middle East.

When a user searches for a job, Google serves up the most relevant job description, location, seniority, job types and salary content available courtesy of machine learning. Machine learning is a subset of AI that adjusts and learns without being explicitly programmed. Traditional Google search queries use algorithms to sort through hundreds of billions of web pages to find and present the most relevant, useful results to a user. Google Jobs’ search mechanism operates similarly, only its enhanced use of machine learning only retrieves results from job postings, which it lists at the top of a user’s search results.

If you start by searching directly in Google for “jobs near me for ‘Nurses,’” using Chicago as a location, roles with a few local healthcare organizations, along with 100+ more jobs, appear. Additional filters also are available, such as jobs posted in the “past 3 days” or “full-time” jobs. Users can view these filters at the top of the screen.

Google Jobs screenshot

If a user clicks to see additional jobs using the “100+ jobs” link at the bottom of the results page, this next screen appears:

Google Jobs screenshot

Users can then explore their Google Jobs search using the following features:

  • Jobs are displayed in the left column.
  • Filters are available across the top of the screen, such as title, date posted and type of employer. For example, if you click on “title,” related titles appear, such as a surgical or clinical nurse.
  • Pay comparisons are available at the bottom of the listing from other sources such as Glassdoor.
  • Alerts are available for your job search in the lower left-hand corner. You can turn alerts on or off with your Gmail account and save for future use.

How Does Google Jobs Affect Talent Acquisition?

Extending your recruiting strategy by integrating with Google Jobs benefits talent acquisition programs through increased reach, better candidate choice and reduced costs.

Expands Your Reach

Google Jobs expands your pool of candidates by crawling millions of job listings across the internet and presenting jobs relevant to a user’s inquiry that may not appear during a traditional search.

So, once you’ve posted your open positions on job boards integrated with the Google Jobs platform – your reach is instantly amplified.

Google also provides developers and website owners access to the new “jobs search feature” where they can embed company logos, job seeker reviews, ratings and job details. This feature functions outside of organic and paid search on Google, so job postings are easier to find and more prominent than before.

And for organizations with smaller recruiting teams, Google Jobs helps level the playing field by allowing their job postings to appear organically to the same candidates as those advertising on job boards.

Filtering Out Unqualified Candidates

When a job gets posted online, recruiters get inundated with a torrent of qualified and unqualified candidates alike. Filtering through these resumes is time-consuming and reduces a recruiter’s ability to quickly identify quality job candidates.

With Google Jobs’ multiple filters, it is possible for recruiters to better target candidates and only receive the resumes that best align with specific roles.

For example, instead of receiving generic resumes for nurses, now it is possible to filter results so that recruiters only receive resumes from entry-level nurses with two-years of experience in a hospital setting who live in Atlanta and expect to be paid $35K-$70K annually.

Reduces Cost

Increasingly, the need to go to CareerBuilder, Glassdoor, LinkedIn and others to post your job listing is waning as Google Jobs principally provides the same service in a more cost-effective manner. The average cost of interviewing, scheduling, and hiring a candidate is thousands of dollars; this cost could be reduced if recruiters work with fewer third-party job boards and advertising partners.

Considerations

Before your job postings begin appearing in millions of Google searches, here are a few tips to get started.

Optimize Your Job Listings

Keep your descriptions short and specific. Avoid any internal jargon that candidates would not search for or know. Study other ads in the market to make sure your job description has some similarity. Also, check to make sure your listing is consistent with your employer brand.

Enhance SEO

Google Jobs is a powerful tool. However, to harness its full potential, you should make sure your job postings are optimized for search. This means making sure you are tagging the correct keywords, titles and other attributes.

Mobile Ready

Make sure your listings are updated for mobile search, where 90% of job seekers now search first. You can use the quick test Google offers to check to see if your website is currently mobile-optimized as well.

What to Keep in Mind?

Connect Your Job Listings

There are a few main paths to connect your listings with Google Jobs. If you post jobs directly through your website, you can connect directly with Google. However, this option requires some technical knowledge such as marking up jobs, crawling, indexing, enriched search, APIs and structured data. This direct connection path can also come through your applicant tracking system (ATS) provider. Another option is to work through a third-party to manage your postings, e.g. LinkedIn.

Remove Old Listings

Google may penalize your site if job postings that have been filled are still being displayed, so make sure you regularly remove old listings.

Understand Not Everyone is Involved (Yet)

Certain jobs may not be included in Google Jobs search results, as some job boards are not integrated into the platform. As of April 2019, job search giant Indeed has not yet partnered with Google Jobs, so any efforts talent acquisition groups have with Indeed remain separate for now.

Conclusion

Working with Google Jobs benefits talent acquisition programs through increased reach, better candidate filtering and reduced costs. Before integrating Google Jobs into your TA strategy, organizations need to optimize their job postings. Companies need to understand the pros and cons of managing a Google Jobs program in-house versus working through an ATS provider or third-party integrator. Most ATS providers are optimized for Google Jobs, but make sure to confirm with your vendor. Talent acquisition leaders can also consider using the ATS module within PeopleScout’s proprietary talent technology platform, Affinix. Google Jobs is available today through Affinix.