Supporting Service Members with Career Counseling for a Major Retail Chain

Supporting Service Members with Career Counseling for a Major Retail Chain

Supporting Service Members with Career Counseling for a Major Retail Chain

A major multinational retail chain partnered with PeopleScout to support its counseling program for transitioning members of the military, veterans, military spouses, and National Guard and Reserves who are looking to take the next step in their career.

Dedicated career coaches for all program participants

Customizable career paths for participants 

Virtual intake meetings and ongoing calls

Situation

This retailer has partnered with PeopleScout since 2013 to support its veteran hiring initiatives. In 2013 when the program launched, veteran unemployment was higher than civilian unemployment. PeopleScout supported the client with direct placement, helping veterans honorably discharged on or after Memorial Day 2013 to find jobs at the retailer. The spouse component was added in 2018.

In 2019, while the veteran unemployment rate had dropped to just under 3%, the retailer was aware of the challenges that military service members were still facing when transitioning to civilian employment. The client wanted to reinvent the program to put an emphasis on career coaching and counseling for all service members to help them apply their leadership skills and teamwork experience to new careers.

Solution

The new program, which officially launched in May 2021, broadens the umbrella of the program to include veterans of any era and actively serving members of all branches of the military, military spouses, and National Guard and Reserves as well. It connects program participants to a plethora of resources from various organizations that have been vetted by the client.

When a new member registers for the program, PeopleScout assigns them a coach who helps facilitate the transition into civilian work. The PeopleScout coach schedules a virtual coaching session with the participant to perform an initial intake. This intake assesses skills, helps identify goals and determines the time commitment they can make to the program.

From there, participants confirm three paths: employment, education, or entrepreneurship.

EMPLOYMENT

PeopleScout career counselors help participants assess their strengths, build their resume and translate their military experience in a way that it applies to the civilian workplace. They also help service members and spouses find opportunities that match their career goals—whether that means employment with the retail client or another organization.

EDUCATION

PeopleScout coaches help participants get the educational foundation they need to reach their overall career goals.

ENTREPRENEURSHIP

PeopleScout helps connect participants with the right resources to start their own businesses.

This emphasis on career counseling allows the participant to drive the program at their own pace and use their coach as much or as little as they like. Service members and spouses can take what they want from the program as they build their future.

Results

  • 3,500+ registrants since program launch

At a Glance

  • COMPANY
    Multinational retailer
  • INDUSTRY
    Retail
  • PEOPLESCOUT SOLUTIONS
    Recruitment Process Outsourcing, Talent Advisory
  • ABOUT THE RETAILER
    This U.S.-based retailer operates in 24 countries with 2.3 million employees. The organization has a rich history of supporting and hiring veterans and their spouses.

McKesson: High-Volume Veteran-Focused Hiring Solution

McKesson: High-Volume Veteran-Focused Hiring Solution

Life Sciences RPO

McKesson: High-Volume Veteran-Focused Hiring Solution

As one of the world’s largest life sciences and healthcare companies, McKesson required a high-volume hiring solution to fill positions across multiple departments. PeopleScout delivered an RPO solution with a special emphasis on boosting diversity and the client’s veteran hiring initiatives.

10 + Year Partnership
95 % of All Requisitions Have Diverse Candidates
8 % Over 8% Veteran Hiring Achieved, Up from 3.3%

McKesson has engaged with PeopleScout for 10 years. Over the course of our partnership, PeopleScout has managed hiring for a variety of positions including professional, managerial, sales, finance and administrative roles. PeopleScout’s engagement includes a specific focus on hiring veterans in all positions to support McKesson’s goal to become known as a top employer for veterans and military spouses.

Solution

VETERAN TALENT COMMUNITY

PeopleScout created a Veteran Talent Community which provides McKesson with access to thousands of active and passive veteran job candidates and opens the door to additional job opportunities for veterans.

IMPROVED WEB DESIGN

PeopleScout helped to administer a customized McKesson veteran careers webpage to attract and process veteran candidates.

RECRUITMENT MARKETING

Veteran-targeted marketing and sourcing strategies were developed including improving relationships with more than 800 military organizations, posting jobs on veteran job boards and social media marketing.

ONGOING TRAINING

PeopleScout provides ongoing training and education for members of the recruiting team to ensure military resumes are matched with civilian job requirements.

SCREENING PROCESSES

A veteran priority screening process was created to identify and prioritize veteran candidates.

DIVERSITY & INCLUSION

PeopleScout hired a Navy veteran to lead the D&I initiative on the recruiting team.

Results

HIRING SUPPORT

In 2019, PeopleScout managed more than 3,000 hires across North America.

DIVERSITY IMPROVEMENT

PeopleScout provides a diverse slate of candidates on 95% of all requisitions.

INCREASED VETERAN HIRING

Veteran hiring improved from 3.3% to 8.6%.

STRONGER EMPLOYER BRAND

Targeted veteran recruitment and marketing strengthens McKesson’s veteran employment brand, resulting in McKesson being recognized as a leader in veteran hiring by national media outlets.

McKesson’s Veteran Talent Community, veteran landing page and recruitment marketing strategy are supported by PeopleScout’s proprietary talent technology, Affinix.

At a Glance

  • COMPANY
    McKesson Corporation
  • INDUSTRY
    Life Sciences, Pharmaceuticals, Healthcare
  • PEOPLESCOUT SOLUTIONS
    Recruitment Process Outsourcing, Talent Advisory, Affinix
  • ANNUAL HIRES
    3,000
  • ABOUT MCKESSON
    McKesson Corporation is a diversified life sciences and healthcare services leader dedicated to advancing health outcomes for patients everywhere. The organizaiton partners with biopharma companies, care providers, pharmacies, manufacturers, governments and others to deliver insights, products and services to help make quality care more accessible and affordable.

A Dynamic IT Recruiting Solution to Support Growth and Improve Candidate Experience

A Dynamic IT Recruiting Solution to Support Growth and Improve Candidate Experience

RPO Recruiting for IT Professionals

A Dynamic IT Recruiting Solution to Support Growth and Improve Candidate Experience

PeopleScout partnered with this healthcare revenue and payment cycle management company to provide RPO recruiting solutions for niche IT roles.

3,000 + Annual Hire in IT Roles
40 % Reduction in Time-to-Hire
Tech-Enhanced Candidate Experience Powered by Affinix<sup>®</sup>
Tech-Enhanced Candidate Experience Powered by Affinix®

A healthcare revenue and payment cycle management company needed an RPO partner to support the rapid growth that occurred when it acquired a healthcare IT business. Healthcare IT is a niche field with a limited number of candidates and many hard-to-fill positions. To meet its new workforce demands, the client engaged PeopleScout to implement a full-cycle RPO program for both exempt and non-exempt hiring. In addition, they partnered with PeopleScout to provide additional support to their internal talent acquisition teams in areas where hiring volume increased through our Recruiter On-Demand (ROD) solution. 

Situation

The client requires a scalable RPO solution that is flexible enough to navigate hiring spikes throughout the year and to access talent in the niche healthcare IT field. PeopleScout’s RPO program spans high-level technology roles as well as HR, finance, marketing, sales, legal, customer service and sourcing for executive-level candidates. Due to COVID-19, the client also required a new digital interviewing platform to create a consistent experience for candidates as they move through the hiring process.

Solution

Solution Highlights

  • Full-Cycle, Exempt and Non-Exempt Hiring  
  • 3,000+ Annual Hires 
  • Recruitment of Hard-to-Fill Roles 
  • Dedicated Veteran Hiring Resources  
  • Tech-Enhanced Candidate Experience Powered by Affinix® 

SOURCING FOR LEADERSHIP ROLES

The client leverages PeopleScout’s experience and expertise to source executive-level candidates to fill key leadership roles. 

SOURCING FOR NICHE ROLES

PeopleScout’s expert recruiters work with the client to identify qualified candidates in the competitive healthcare technology talent landscape. 

EMPLOYER BRANDING

PeopleScout’s RPO teams consult with the client to craft precise employer branding messaging and a social media strategy to attract talent for hard-to-fill open positions. 

ATS IMPLEMENTATION

PeopleScout assisted the client in the implementation of a single ATS platform to decrease redundancy and recruiting errors and create a pipeline of better-quality candidates. 

IMPROVED CANDIDATE EXPERIENCE 

PeopleScout implemented Affinix digital interviewing technology to ensure a consistent experience for candidates as they move through the hiring process.  

EMBEDDED RECRUITMENT SUPPORT

PeopleScout recruiters are embedded within the client’s organization and work with their internal teams to navigate sourcing, screening and hiring challenges to improve talent acquisition outcomes for all positions in scope. 

DIVERSITY & VETERAN HIRING

To support the client’s commitment to diversity and veteran recruiting, PeopleScout has a specialized focus and dedicated resources in this area. 

IMPROVED METRICS

PeopleScout’s RPO team provides the client’s leadership with full transparency by monitoring and reporting on metrics important to them including time-to-fill, candidate quality and the speed of the recruiting program.

Results

IMPROVED PERFORMANCE

PeopleScout has improved the client’s recruitment performance by merging people, process and technology to enhance the experience with the recruitment process for candidates, recruiters and hiring managers. Average days to offer accept dropped from 62 days to 37 days for exempt positions, and from 40 days to 22 days for non-exempt, below the client’s target goal of 50 and 40, respectively.

INSIGHTS & EXPERTISE

The client values the input and insights provided by PeopleScout’s experienced RPO team and their ability to quickly source and hire candidates for hard-to-fill positions.

ACQUISITION SUPPORT  

The client has successfully navigated the challenges presented by its acquisition of the previous client’s healthcare IT business with the support of PeopleScout talent acquisition professionals. 

EXPANDED TALENT POOL

PeopleScout’s RPO solution has expanded the client’s talent pool and now sources veteran and diverse candidates more efficiently. 

At a Glance

  • COMPANY
    Healthcare revenue and payment cycle management company
  • INDUSTRY
    Healthcare Technology
  • PEOPLESCOUT SOLUTIONS
    Recruitment Process Outsourcing, Affinix
  • ANNUAL HIRES
    3,000+ IT roles

Providing a Scalable Solution to Boost Recruiting Capabilities

Providing a Scalable Solution to Boost Recruiting Capabilities

RPO Recruiting for Financial Services

Providing a Scalable Solution to Boost Recruiting Capabilities

A major national financial institution approached PeopleScout to supplement its internal recruiting functions. PeopleScout’s RPO solution provides the client with the scalability and flexibility it needs during high and low-volume hiring periods.

200 Scaling up to 200 recruiters to meet fluctuating demand.
90 % of SLAs met
Dedicated military veteran hiring resources
Dedicated military veteran hiring resources

Scope and Scale

Positions in scope cover a mix of specialist and volume roles including tellers, personal bankers, IT, risk, compliance, audit, finance, mortgage, wealth management and call center representatives.

Situation

The client enlisted PeopleScout as an overflow RPO solution to handle cyclical hiring alongside its in-house recruitment teams in specific lines of business. PeopleScout supports the client with full-cycle RPO, including post-offer acceptance and pre-hire compliance checks. PeopleScout works with the client’s internal recruiters to support the sourcing and screening of candidates and to provide administrative support.

Solution

SOLUTION HIGHLIGHTS

  • Scalable full-cycle support for cyclical hiring needs
  • Consultative support and market intelligence
  • Innovative sourcing solutions
  • Dedicated military hiring resources
  • Project scope expanded

SCALABLE RECRUITING RESOURCES

PeopleScout’s team scales according to the client’s needs, fluctuating in size from approximately 90 members to over 200, helping manage costs while ensuring hiring demands are met.

FULL-CYCLE SUPPORT

PeopleScout acts as full-cycle recruiters, executing each phase of the recruitment process from identifying quality candidates to on-boarding new hires.

A CONSULTATIVE APPROACH

We provide the client with consultative services including market intelligence and innovative sourcing solutions.

Results

8,000 ANNUAL HIRES

Facilitate an average of 8,000 hires per year.

ADAPTED TO CLIENT PROCESSES

Successfully navigate the client’s complex processes and company hiring practices.

EXCEEDED CLASS HIRING GOALS

Exceed the goal for 90% of new hires starting on the same day, as part of a class.

MILITARY HIRING

Help the client achieve annual military hiring goals, dedicating two PeopleScout team members solely to military hiring.

SERVICE EXCELLENCE

Meet 90% of SLAs over the course of the engagement.

At a Glance

  • COMPANY
    Major national financial institution
  • INDUSTRY
    Financial Services
  • PEOPLESCOUT SOLUTIONS
    Recruitment Process Outsourcing
  • ANNUAL HIRES
    8,000

2018 In Review: PeopleScout Thought Leadership

Throughout 2018, we’ve written about some of the biggest trends in talent acquisition and workforce management. As we head into 2019, we’re looking back on some of the most important topics of the past year.

RPO, MSP and Total Workforce Solutions

Total Workforce Solutions in Practice
Drivers and Benefits of Total Workforce Solutions
Four MSP Trends to Make your Program More Effective
Hospitality Staffing: RPO and Hospitality, a Perfect Blend
Positive Global Economic Growth and Its Impact on Talent Acquisition
The Value of Globalizing your Recruitment Strategy
A look into the Gig Economy
Contingent Employment Arrangements: The Implications of the Bureau of Labor Statistics’ Survey
The Contingent Workforce Landscape: Trends and Strategies
Considerations When Sourcing Talent Globally
Expanding the Talent Landscape by Recruiting Virtual Employees
How the Skills of the Future will Impact Enterprise Recruitment Teams
How to Create a Workforce Equipped with the Skills of the Future
Wages and Recruitment: The Pressure is Building
Prospects for the Class of 2018
Changing Workforce Demographics: Aging Talent

Candidate Experience

How to Improve Your Candidate Experience
How to Create and Provide a Positive Candidate Experience
Four Factors Impacting the Way Employers Interact with Candidates
How (And Why) to Effectively Recruit Recent Graduates
Removing Barriers to Employment for the Long-Term Unemployed
Through the Grapevine: How to Create and Manage an Employee Referral Program
Rethinking Candidate Generation Strategies
Employee Retention: Combating Turnover
Ghosting in the Workplace
Strategies for Building an Effective Talent Community
The Long-Term Unemployed: Your Untapped Talent Pool

Healthcare HR

Healthcare Workforce and Recruiting Trends to Watch
Six Things to Expect from your Prospective Healthcare RPO Partner
Paging All Doctors: Effective Physician Recruiting Strategies and Tactics
Rural Healthcare: How to Recruit and Attract Clinical Talent in Rural Areas
How to Use Pre-Employment Assessments and Testing in Healthcare Recruiting
Leveraging Recruitment Marketing to Attract Healthcare Talent
Healthcare HR Technology To-Do List
Healthcare Recruiters: How Technology is Improving Healthcare Recruiting
How To: Sourcing Healthcare Workers
Healthcare Recruiting Lexicon
Medical Staffing: How to Engage and Retain Healthcare Workers
Recruiting a Traveling Nurse: What You Need to Know
Healthcare Workforce Planning: What You Need to Know
Finding the Right RPO Provider for Your Healthcare Staffing Needs
Six Tips for Healthcare Recruiting
Talking Talent Podcast: Navigating the Talent Acquisition Challenges of a Major Hospital Expansion
Talking Talent Podcast: How HR Technology Can Combat Staffing Shortages in Healthcare
Talking Talent Podcast: Addressing the Workforce Gap in Nursing
Talking Talent Podcast: How RPO Can Solve the Top Challenges in Healthcare Talent Acquisition
Ebook: How RPO Can Solve the Top Challenges in Healthcare Talent Acquisition
Ebook: Healthcare Recruiting Lexicon

Technology

Reducing Unconscious Bias with AI
How to Leverage Workforce Analytics in Workforce Planning
Virtual Reality: Enhancing the Candidate Experience
Workforce Planning: Leveraging Workforce Analytics for Deeper Insights
How Robotic Process Automation is Reshaping Recruiting
Predictive Analytics: A Powerful Talent Acquisition Tool
How to Use Chatbots to Improve Recruiting
Talking Talent Podcast: Using Robotic Process Automation to Streamline Recruiting Processes
Talking Talent Podcast: Using Predictive Analytics to Hire Best Talent Faster
Talking Talent Podcast: How HR Technology Can Combat Staffing Shortages in Healthcare
Ebook: Using Chatbots to Improve Recruiting

Talking Talent with PeopleScout, our Podcast

How Many Requisitions Should a Recruiter Carry?
How Employers Can Learn to Translate Military Resumes and Hire More Veterans
Addressing the Workforce Gap in Nursing
How RPO Can Solve the Top Challenges in Healthcare Talent Acquisition
Using Robotic Process Automation to Streamline Recruiting Processes
Using Predictive Analytics to Hire Best Talent Faster
Navigating the Talent Acquisition Challenges of a Major Hospital Expansion
How HR Technology Can Combat Staffing Shortages in Healthcare

Military and Veteran Hiring

Military Spouses: How to Hire the Overlooked Talent Pool
Building a Veteran Onboarding Program
Talking Talent Podcast: How Employers Can Learn to Translate Military Resumes and Hire More Veterans
Ebook: Best Practices for Hiring Veterans

Ebooks and Whitepapers

Best Practices for Hiring Veterans
How RPO Can Solve the Top Challenges in Healthcare Talent Acquisition
Using Chatbots to Improve Recruiting

Compliance Corner

Washington State’s Paid Medical and Family Leave Program
Sexual Harassment
Department of Labor Office of Compliance Initiatives
California Consumer Privacy Act of 2018
Ban the Box Update
Arbitration Agreements
Worker Classification in the Gig Economy
Salary History Update
CAN-SPAM, CASL and More
GDPR
HR Compliance Trends for 2018

Military Spouses: How to Hire the Overlooked Talent Pool

While a strong focus on veteran hiring has significantly lowered the unemployment rate of U.S. veterans, many employers are now starting to focus on another challenge. Military spouses still have a difficult time finding employment that matches their skill sets.

According to a study by the U.S. Chamber of Commerce Foundation, the unemployment rate for military spouses has hovered around 20 to 25 percent over the last decade. This means that military families are more likely than average to rely on a single income.

As employers work to support the military, the focus should now shift to the entire military family. While many employers have built robust veteran hiring programs, military spouse hiring programs struggle to gain traction despite the help and stability employment can provide for military families. By focusing on military spouse employment, organizations have the opportunity to not only support the military but also hire strong employees. In this article, we will dig into the demographics of who military spouses are, the challenges they face and how employers can hire and retain these valuable workers.

Who are Military Spouses?

In order to effectively recruit military spouses, it’s important to understand who they are. Military spouses form a diverse group with a variety of backgrounds and skill sets, but there are some commonalities.

They’re Overwhelming Young and Female but not Exclusively

A White House report on Military Spouses in the Labor Market shows that 92 percent of military spouses are female, and the average age is 33-years-old. The average American working age is 41-years-old.

This means average military spouses are within their prime working years. While the population is mostly female, employers should also recognize that male military spouses face many of the same challenges as female military spouses, but often lack support groups or feel overlooked.

They May be Veterans Themselves

According to the White House report, 12 percent of military spouses are active duty military themselves. Male military spouses are much more likely to be veterans. Nearly half of all married female active duty military members are in dual-military marriages.

They are Highly Skilled and Highly Educated

Military spouses are more likely to hold a bachelor’s or advanced degree than the general population. According to the U.S. Chamber of Commerce Foundation study, 34 percent have a college degree and 15 percent have a postgraduate degree. In the general population, according to census data, those numbers are 32.5 percent and 12 percent, respectively.

They Often have Children but not Always

The U.S. Chamber of Commerce Foundation study finds that 41 percent of military spouses have dependent children, and more than 70 percent of those children are 7-years-old or younger.

Having young children in the home can increase the pressure on military spouses to find flexible work, but military spouses without children can also benefit from flexible work arrangements.

They Manage Stress Effectively and Work Well Under Pressure

Because of the pressures associated with being a military spouse, including frequent moves, managing change and running a household through a deployment, military spouses learn to effectively manage stress and deal well with pressure.

According to Military.com, military spouses are quick learners, committed to service, adaptable and they bring a diverse set of skills. Military spouses pick up these skills dealing with the high stress of the military lifestyle, including managing and adjusting to frequent moves and taking on extra responsibilities and stress during a deployment. These traits often make them strong employees.

The Challenges Faced by Military Spouses

The issues faced by military spouses have broad implications. Finding work and managing a career is one of the top stressors for military families, just behind deployments and moving away from friends and families.

That stress plays a significant role in a veteran’s decision to leave the military, according to the U.S. Chamber of Commerce Foundation study, and impacts the military’s readiness and ability to recruit.

Increased Difficulty Finding Work

When searching for a job, military spouses say the most frequent issue they face is that employers don’t want to hire them out of fear that they will move. They also struggle explaining gaps in their resume and often need a more flexible schedule while their spouse is deployed.

Because of these challenges, about a quarter of military spouses say it has taken them more than a year to find a job after a move and many work part-time or seasonal jobs or work more than one job when they want permanent, full-time employment.

Need for a Flexible Work Environment

Military spouses may move frequently. In the U.S. Chamber of Commerce Foundation study, more than half of the military spouses surveyed report having moved more than 50 miles three times due to their spouse’s military career.

Additionally, more than 80 percent of military spouses have experienced a deployment during their spouse’s career. A deployment, especially for a family with children, can be disruptive to work life and make it more difficult for a military spouse to maintain a strict schedule. Because of this, positions that allow for remote work or flexible hours are ideal for military spouses.

Underemployment

When military spouses find employment, about 70 percent report that the job does not take full advantage of their work experience and education. Nearly two-thirds of military spouses say they have taken a decrease in pay or responsibilities in their current role.

Most military spouses with post-secondary education say that the military lifestyle does not support career opportunities for both spouses.

Best Practices for Recruiting and Retaining Military Spouse Employees

Identify Ideal Positions for Military Spouses

Because of the unique pressures faced by military spouses, organizations should determine if any positions would be an ideal fit for a military spouse or if any adaptations can be made to help a position fit better with the military lifestyle. Flexible working hours and the ability to work remotely should be considered.

Set Hiring Manager and Recruiter Expectations

Military spouses may have long resume gaps or short tenures at previous jobs. They may also have taken positions outside their area of expertise or made lateral career moves. Organizations should educate recruiters and hiring managers and set reasonable expectations. These factors alone should not disqualify a military spouse candidate.

Find Military Spouses Where They Are

Organizations looking to hire military spouses should post to job boards that target military families and partner with military advocacy organizations. A variety of national and local veteran organizations have job boards specifically targeted to military spouses. Employers should research to determine which are most often used in areas they are targeting. While job posts targeting veterans should use language that reflects their military experiences, military spouses have a wide range of experience and expertise. Because of this, employers don’t need to use military-specific language, but highlighting job benefits that are appealing to military spouses and stating a commitment to hiring military spouses can be beneficial.

Establish an Affinity Group for Veteran Spouses

Hiring a military spouse is just the first step. Much like veteran affinity groups, a military spouse affinity group can help new employees feel welcomed. An affinity group is a voluntary, employee-driven group of people with a common interest or goal. An affinity group is an opportunity for military spouses across a workplace to connect and support each other and help with the stress and pressures of being in a military family.

Focus on Retention Through Life Transitions

Because of the military lifestyle, a military spouse may need to relocate to follow their partner or adjust work hours to take care of their family if their partner deploys. In order to retain strong military spouse employees, organizations should determine what types of adjustments can be made to retain these employees through times of personal change – including remote work, temporarily reduced hours or a flexible schedule. This can increase employee engagement and help the military family through transitions.

Find a Partner with Experience Hiring Military Spouses

Organizations without experience hiring military spouses should consider turning to an RPO partner with experience hiring veterans and military spouses. RPO providers can bring their strong connections with partners like Hiring our Heroes and share their expertise in veteran and military spouse hiring.

Building a Veteran Onboarding Program

In the last five to 10 years, employers have made strides in veteran hiring. However, there is still a lot of work to be done when it comes to retaining veteran hires. To help accomplish this, employers should develop a strong veteran onboarding program.

Organizations of all sizes have adopted veteran hiring programs and increased outreach to veteran and military spouse candidates. In previous blog posts, we’ve discussed the importance of placing veterans in jobs that match their unique skill sets and outlined 13 best practices to hire veterans. However, the problem of low retention rates for veteran employees persists. According to a survey by VetAdvisors, 80 percent of veterans leave their first civilian job within the first two years.

While a veteran hiring program is a strong first step, employers also need to focus on everything that follows an offer letter. A successful veteran onboarding program will ensure veteran employees understand the policies, procedures and culture of their new workplace while making them feel included and welcomed in the civilian work environment.

Culture Shock

While the average age of most U.S. military recruits is getting older, according to USA Today, the average age for enlistment is still about 21-years-old. This means that for many veterans, the military is the only employer they’ve had in their adult lives. The military also has an incredibly strong culture which means transitioning to the civilian workforce can be a type of culture shock.

Military onboarding is basic training, and the culture it instills is quite different than most civilian employers. As this veteran author writes, military culture emphasizes heritage, has symbols, traditions and rituals that mark rites of passage and embraces conformity and comfort in the familiar. This contrasts significantly with employers who focus on innovation, progressive growth and individual identity. As a veteran employee starts a civilian job, it’s important to communicate the organization’s cultural norms, and civilian employees should have some understanding of military culture.

Corporate Basic Training

While civilian onboarding programs are a far cry from military basic training, it is important for employers to build veteran-specific onboarding programs to acquaint new hires with their new workplace. The Harvard Business Review recommends a customized workshop detailing how to navigate the organization that includes “a specific section on understanding terminology, acronyms, and jargon.” Additionally, this onboarding program should spell out written and unwritten rules, and it should outline basic cultural norms within the specific workplace. This should cover things as big as career paths and expectations for professional development and as small as where people normally eat lunch.

Military basic training also instills its own values and sense of identity and purpose for veterans. In the U.S. Military’s Oath of Enlistment, the goal “to support and defend the constitution of the United States,” is clear and well understood. When building a veteran onboarding program, it’s important to dig into and share your organization’s mission, vision, values and goals.

Train the Entire Team

Veterans are not the only ones who benefit from training. The Harvard Business Review recommends extending training to all managers, recruiters and leaders about military culture and language. Veterans cannot be the only ones expected to adapt. Civilian employees should develop an understanding of military culture, and they should be able to anticipate where they may run into communication gaps with their veteran colleagues.

Current veteran employees and military spouses on staff can help build this type of program. This type of education is important for recruiters and hiring managers during the hiring process, but all employees should have some understanding of the skills and strengths that military members develop. This not only improves communication within a team, but it can also improve business outcomes as managers are able to assign tasks and projects that take advantage of skills like decision making, agility and collaboration that many veterans learn in their military training.

Connect Veterans with Each Other

To make the transition into civilian work more seamless, employers should find ways to connect veterans throughout the organization. One way to do this is by creating a veteran affinity group. An affinity group is a voluntary, employee-driven group of people with a common interest or goal. A veteran affinity group is an opportunity for veterans across a workplace to connect and support each other. According to the VA, a veteran affinity group provides a comfort zone for new veteran hires, increases camaraderie, increases morale and helps build an organization’s external reputation through the group’s involvement in community veteran organizations. Current veteran employees with strong leadership skills can help build a veteran affinity group.

In some organizations, developing a veteran mentorship program can also benefit new hires. In a veteran mentorship program, current veteran employees can volunteer to partner with new veteran hires to offer support, answer questions and provide resources. This can be especially important during a new employee’s first few weeks with the company, as the new employee will have someone to turn to who understands what it is like to transition to civilian work. A veteran mentor can also help new veteran employees get involved in the organization’s veteran affinity group. In a small organization with few veteran employees, military spouses or employees who have family members in the military can also serve in a mentorship role.

Connect the Entire Team

While it is important for veterans throughout an organization to connect with each other, it is important to avoid an us-versus-them mentality. As with any new hire, team meetings or lunches can increase collaboration and make team members feel included. Managers should also check in frequently. According to Military.com, many veterans are “trained to perform specific tasks that work in tandem with the work and roles of others.” Setting frequent meetings to check in with veteran employees can show that managers are available and eager to assist with the transition.

Building a strong veteran onboarding program is important to ensure that veteran hiring efforts are successful by making new hires feel invested in their new position and team.

2017 in Review: PeopleScout Thought Leadership

Throughout 2017, we’ve covered the biggest technology trends impacting talent acquisition and we’ve seen the growing gig economy increase the need for Total Workforce Solutions programs. We’ve also seen a low unemployment rate and a large skills gap impact a variety of industries. As 2017 draws to a close, we’re looking back on our most important thought leadership from the past year.

Technology

To stay ahead in the constantly shifting talent landscape, it’s important to take advantage of the best technology solutions. In 2017, PeopleScout launched Affinix™, our propriety tech platform designed to help connect our clients with the best talent faster. These blogs and ebooks cover the technology you need to know to stay ahead.

Artificial Intelligence, Machine Learning and Data Analytics: What Does it Mean for Recruiting

Defining the Terms of Data Analytics

New Ebook Download: Seven Tech Trends Shaping the Talent Landscape

Introducing Affinix – Empowering Faster Connection with the Best Talent

Does Your Candidate Experience Meet Candidate Expectations?

Four Applications of AI to Improve your Talent Acquisition Program

RPO, MSP and Total Workforce Solutions

RPO, MSP and Total Workforce Solutions are the core of what we do here at PeopleScout. As more people join the gig economy, Total Workforce Solutions are becoming even more important for employers who want a holistic view of their entire talent strategy

Lexicon for RPO, MSP and Total Workforce Solutions Terms

Whitepaper: Total Workforce Solutions: Optimizing Talent Acquisition by Blending RPO and MSP

The Outlook for Total Workforce Solutions: Why Now?

Designing a Total Workforce Solution

Ready, Set, RPO: What to Expect in a New RPO Partnership

Leave it to the Pros: Why Contingent Labor is Better Managed through an MSP

Gig Economy: Beyond the Buzzword

Recruiting in the Gig Economy

Five Key Drivers of MSP Programs

Diversity and Inclusion

Diversity and inclusion are important in every workplace. A diverse workforce increases business outcomes, but it can be difficult to attract diverse talent.

Getting it Right: Understanding and Managing Diversity in the Workplace

Creating an Effective Diversity and Inclusion Program

Workplace Diversity: Benefits of Hiring LGBTQ Individuals

Improving Racial and Ethnic Diversity in the Workforce

Age Discrimination in the Workforce: What Employers Need to Know

Veteran Hiring

The veteran hiring landscape has transformed over the past several years, and it’s important for employers to understand the needs of veterans and military spouses so that they can build veteran hiring programs to meet their needs.

Exploring the Veteran Talent Landscape: Why it’s Time to Focus on Turning Veteran Jobs into Veteran Careers

13 Best Practices to Hire Veterans

Ebook Download: Best Practices for Hiring Veterans

Hiring Our Heroes: A PeopleScout Commitment to Veterans and Military Spouses

Recognizing Our Veterans

Industry Outlooks

Disruptive technology and talent shortages are impacting different industries in different ways. It’s important to understand the factors impacting an industry to build an effective talent acquisition program.

The Commercial Driver Talent Landscape – Candidates are in the Driver’s Seat

Healthcare Talent Shortage: A Generational Divide

Managing the Skills Shortage in Healthcare

HR Functions

There’s more to building an effective talent program than just making good hires, you need to attract and keep the best talent.

Three Ways to Increase Employee Engagement

Four Ways to Strengthen Your Employer Brand and Recruit Top Talent

The Economy

It’s important for all talent acquisition professionals to understand the job market and the economic factors that could impact hiring. Throughout 2017, we dug deep not only into the U.S. Jobs Reports, but also the international unemployment landscape.

Dissecting the March Jobs Report

Dissecting the April Jobs Report

Dissecting the May Jobs Report

Dissecting the June Jobs Report

Dissecting the July Jobs Report

Dissecting the August Jobs Report

Dissecting the September Jobs Report

Dissecting the October Jobs Report

Dissecting the November Jobs Report

PeopleScout Events

Throughout 2017, we’re proud to have attended several industry events and to have hosted our client forum on the changing world of work. Additionally, we were honored to be named the Skills For Chicagoland’s Future 2017 Corporate Champion for the Unemployed.

PeopleScout 2017 Client Forum Wrap Up

Skills for Chicagoland’s Future: A PeopleScout Partnership to Aid the Unemployed

PeopleScout at the 2017 CWS Summit North America

PeopleScout APAC 2017 Innovation Forum

Recognizing our Veterans

Every year we recognize Veterans Day in the U.S. to commemorate the men and women who have served our country in uniform.

Serving veterans is central to our mission here at PeopleScout. We connect tens of thousands of veterans with work every year, and we have veterans working at every level of our company. We’ve created this video to honor their service and their commitment to the veteran hiring we do here at PeopleScout.

At PeopleScout, we believe in connecting veterans with meaningful work. We understand the unique challenges veterans and their spouses face as they balance a military career or transition to the civilian workforce. This drives our internal hiring and the work we do to help our clients enrich their workforces with veteran employees. That’s why we’re committed to hiring and supporting veterans and military spouses, no matter where they are in their military journey.

For organizations who want to start a veteran hiring program or improve one they already have, we’re releasing the ebook “Best Practices for Hiring Veterans.” The ebook provides insight on the veteran talent landscape and the best practices to build an effective veteran hiring program. Download it here.

Hiring Our Heroes: A PeopleScout Commitment to Veterans and Military Spouses

Over the past five years, the veteran unemployment rate has fallen, and new challenges are emerging. The unique employment issues faced by military spouses are rising to the forefront. In our earlier series on veteran employment, we addressed the 18 percent unemployment rate among military spouses and urged companies to focus their hiring efforts on the entire military family.

A White House Meeting

Hiring our Heroes, a program of U.S. Chamber of Commerce Foundation, is now bringing those issues to the attention of the White House. PeopleScout is a founding and current board member of Hiring Our Heroes.

In early August, representatives from Hiring our Heroes, alongside 10 military spouses, met in the Roosevelt room at the White House. The group met with Ivanka Trump, Kellyanne Conway, Secretary of Labor Alex Acosta and Small Business Administrator Linda McMahon to share the unique challenges those spouses face. Media outlets covered the event as part of the administration’s “American Dream Week.”

CNN reports the group focused on issues like state-by-state licensing requirements that can make it difficult for spouses in professions like teaching, law and nursing to find jobs when a family moves as a part of one family member’s military service. Officials with Hiring Our Heroes say the meeting helps elevate the employment challenges of military spouses to the same level of importance as veteran unemployment.

The Study

In June 2017, Hiring Our Heroes released a report that provides numbers and new details about the employment challenges of military spouses. The report calls attention to the fact that military families struggle to maintain two incomes, something that more than 60 percent of American families rely on. In the military, only about 50 percent of households have two incomes.

Military spouses say they struggle to find consistent employment as their family moves due to a military transfer or as they take on additional family responsibilities during a deployment. 92 percent of military spouses are women, and the unemployment rate for military spouses is about four times higher than the level of unemployment for all American women.

When searching for a job, military spouses say the most frequent issue they face is that employers don’t want to hire them out of fear that they will move. They also struggle explaining gaps in their resume and often need a more flexible schedule while their spouse is deployed. Because of these challenges, about a quarter of military spouses say it has taken them more than a year to find a job after a move and many work part-time or seasonal jobs or work more than one job when they want permanent, full-time employment.

When military spouses do find employment, about 70 percent report that the job does not take full advantage of their work experience and education. Nearly two-thirds of military spouses say they have taken a decrease in pay or responsibilities in their current job. Most military spouses with post-secondary education say that the military lifestyle does not support career opportunities for both spouses.

These issues faced by military spouses have much broader implications. Finding work and managing a career is one of the top stressors for military families, just behind deployments and moving away from friends and families. That stress plays a significant role in a veteran’s decision to leave the military, according to the study, and impacts that military’s readiness and ability to recruit.

A Long Partnership

PeopleScout has long been a partner of Hiring our Heroes in its mission to help veterans, transitioning service members, and military spouses find meaningful employment opportunities. Our parent company, TrueBlue, was a founding member of the national advisory circle on the Veteran Employment Advisory Council, which was created in 2011. The VEAC is committed to hiring veterans and military spouses, establishing best practices for veteran employment, reporting measures like job opportunities, interviews and placements, providing mentors to military members transitioning into the civilian workforce and working with other businesses to do the same.

TrueBlue is also on the Wounded Veteran and Caregiver Employment Advisory Council, which focuses on the employment needs of wounded veterans and veteran caregivers. The council focuses on finding flexible work schedules or remote-work opportunities to support veterans’ and caregivers’ integration back into civilian employment. Many veterans face permanent injuries, including post-traumatic stress (PTS), physical disabilities and traumatic brain injuries that make the transition to traditional employment difficult.

TrueBlue backs up that commitment through action, hiring more than 30,000 veterans every year. That’s more than any other recruiting company in the world. For three straight years, TrueBlue companies PlaneTechs and PeopleScout have earned the Military Friendly Employer designation. PlaneTechs is also ranked #1 by GI Jobs among small to mid-size companies. PeopleScout also created the Veteran Talent Exchange, connecting veterans to employers committed to their hiring.